User`s guide

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User's Guide
Dealing with Incidents
When you open the incident Help File, you may be requested to perform straightforward
checks and actions or to contact your Customer Service Engineer.
This section explains how to respond to the following requests:
• Check Environmental Conditions
• Check Hardware Availability
• Check Hardware Connections
• Exclude a Hardware Element
• Check Hardware Exclusion Status
• Check Hardware Fault Status
• Check Power Status
• Check Temperature Status
• Check Histories and Events
• Check SNMP Settings
• Check Autocall Settings
• Check PAM Version
• Check MAESTRO Version
• Check Writing Rules
• Power ON/OFF the Domain
• Reboot the PAP Application
• Modify LUN Properties
• Check, Test, and Reset the PMB
• Create an Action Request Package
Checking Environmental Conditions
If you are requested to check environmental conditions, ensure that the computer room is
compliant with the specifications set out in Appendix A.Specifications.
Checking Hardware Availability
If you are requested to check hardware availability:
1. Check that the CSS module availability status bar is green. If the status bar is not green,
the CSS module has not been detected by PAM software. Check the physical PMB to PAP
unit Ethernet link connection.
2. Toggle the PAM Tree to view hardware presence status (square, colored indicator next to
the Hardware Monitor node).
3. Expand the Hardware Monitor node to view the presence status of all hardware elements.
If a hardware presence status indicator is NOT green, the hardware element is either
missing or not accessible.
Important:
If a PAM Tree hardware presence status indicator is not green, this could be normal if the
corresponding hardware element has been removed for maintenance.