User`s guide

4-42
User's Guide
What to Do if an Incident Occurs
Server activity is systematically logged in the System History files, which you can view as
Customer Administrator at any time.
When an incident occurs, PAM software informs users via:
• the Status pane,
• Event Message / History file,
• e-mail / SNMP traps (users with an appropriate Event Message subscription),
• an Autocall to the Bull Service Center (according to your maintenance contract).
In most cases, PAM software handles the incident and ensures operational continuity while
the Bull Service Center analyzes the incident and implements the necessary corrective or
preventive maintenance measures.
Whenever you are informed of an incident:
• functional or presence status indicators / icon NOT green,
• event message or history file marked with the WARNING or ERROR symbol,
you are advised to connect to the PAM Web site (if you are not already connected) and to
investigate the incident.
Investigating Incidents
1. Check the system functional status icon in the Status pane. If the icon is not green, the
server is not operating correctly. See Table 27. System Functional Status / Expected
Domain State, on page 4-43.
2. Open the Domain Manager Control pane and identify the domain using the faulty
hardware element by hovering the mouse over the Domain Memo
icons to display the
Cell infotip.
See Table28 NovaScale SMP Server Domain Cell Resources, on page 4-44 and Table 29
NovaScale Partitioned Server Domain Cell Resources, on page 4-45.
- If the domain is operating normally, RUNNING is displayed in the Domain State field.
- If the domain has been automatically powered down, INACTIVE is displayed in the
Domain State field.
See Table 27. System Functional Status / Expected Domain State, on page 4-43 and
Chapter 3. Managing Domains, on page 3-1.
Warning:
If system functional status is critical (flashing red icon), immediately save data, close open
applications and shut down the domain Operating System.
3. Toggle the PAM Tree to view hardware functional status (round, colored indicator next to
the Hardware Monitor node). The PAM Tree will automatically expand down to the faulty
hardware element.
4. Check domain state by clicking Domain Manager in the PAM tree.