User`s guide

4-27
Monitoring the System
Dealing with Incidents
When you open the incident Help File, you may be requested to perform straightforward
checks and actions or to contact your Customer Service Engineer. This section explains
how to respond to the following requests:
• Check Hardware Availability, on page 4-27
• Check Hardware Connections, on page 4-27
• Check, Test, and Reset the PMB, on page 4-28
• Check Environmental Conditions, on page 4-29
• Check Power Status, on page 4-29
• Check Temperature Status, on page 4-29
• Check Histories and Events, on page 4-29
• Reboot the PAP Application, on page 4-29
• Power ON/OFF the Domain, on page 4-29
• Modify LUN Properties, on page 4-29
Checking Hardware Availability
If you are requested to check hardware availability:
1. Check that the CSS module availability status bar is green. If the status bar is not green,
the CSS module has not been detected by PAM software. Check the physical PMB to
PAP unit Ethernet link connection.
2. Toggle the PAM Tree to view hardware presence status (square, colored indicator next
to the Hardware Monitor node).
3. Expand the Hardware Monitor node to view the presence status of all hardware
elements. If a hardware presence status indicator is NOT green, the hardware element is
either missing or not accessible.
Important:
If a PAM Tree hardware presence status indicator is not green, this could be normal if
the corresponding hardware element has been removed for maintenance.
Checking Hardware Connections
If you are requested to check hardware connections, use Appendix B. Cabling Diagrams to
manually and visually ensure that all cables are correctly inserted in their corresponding
hardware ports.