User`s guide

4-25
Monitoring the System
What to Do if an Incident Occurs
Server activity is systematically logged in the System History files, which you can view as
Customer Administrator at any time.
When an incident occurs, PAM software informs users via:
• the Status pane,
• Event Message / History file,
• e–mail (users with an appropriate Event Message subscription),
• an autocall to the Bull Service Center (according to your maintenance contract).
In most cases, PAM software handles the incident and ensures operational continuity while
the Bull Service Center analyzes the incident and implements the necessary corrective or
preventive maintenance measures.
Whenever you are informed of an incident:
• functional or presence status indicators / icon NOT green,
• event message or history file marked with the WARNING or ERROR symbol,
you are advised to connect to the PAM Web site (if you are not already connected) and to
investigate the incident.
Investigating Incidents
1. Check the system functional status icon in the Status pane. If the icon is not green, the
CSS is not operating correctly. See Table 21. CSS functional status / domain state, on
page 4-26.
2. Check domain state by clicking Domain Manager in the PAM tree:
– If the domain is operating normally, RUNNING is displayed in the Domain State field.
– If the domain has been shut down, INACTIVE is displayed in the Domain State field.
See Chapter 3. Managing Domains, on page 3-1.
3. If necessary, toggle the PAM Tree to view hardware functional status (round, colored
indicator next to the Hardware Monitor node). The PAM Tree will automatically expand
down to the faulty hardware element.
Note:
If functional status is critical and your domain Operating System is not configured to accept
a PAM Power OFF request, you are advised to immediately save data, close open
applications and shut down the domain Operating System.