Installation guide
3-7
Troubleshooting
PAP Unit
Problem Possible Cause Solution
The PAP unit does not
power up (the status LED on
the PAP unit is not alight).
The PAP unit power switch is not set
to ON.
Press the power button on the front of the
PAP unit .
the PAP unit is not alight).
BIOS settings are incorrect. Press F2 during the power–on sequence to
enter BIOS Setup.
1. Set the “After Power Failure” parameter to
“Power ON”.
2. Save Settings and Exit.
The PAP unit power cable is not
connected or is incorrectly
connected to the PDU.
Check the PAP unit power cable connection.
Connect or reconnect the power cable to the
PDU.
The PDU power cable is not
connected or is incorrectly
connected to the AC outlet.
Check the PDU power cable connection.
Connect or reconnect the power cable to the
AC outlet.
The PDU circuit breaker is not ON. Check the PDU circuit breaker and turn ON if
required.
The AC outlet is faulty. Try another AC outlet.
The AC source is missing.
Call the site electrician to check the AC
source.
The AC power cable is faulty. Check the AC power cable for faults. Replace
the faulty cable.
POST is in progress.
Wait a while. The status LED will turn green
once the POST is completed.
The status LED on the PAP
unit is alight but the PAP
unit does not boot.
Incorrect boot sequence. Press the reset button on the front of the PAP
unit.
The PAP unit does not boot. PAP unit disks are incorrectly
inserted.
Check disk status LEDs. If the status LEDs
are not green, reinsert the disks.
The PAP unit cannot be
accessed via the internal
network.
The LAN cable is not connected or
is incorrectly connected to the IOR
in the CSS module.
Check the PAP unit LAN cable connection.
Connect or reconnect the LAN cable to the
IOR in the CSS module.
PAM software cannot be
launched.
The KVM switch is not set to the
correct port (Port A – PAP). The
green channel 1 (PAP) LED on the
front of the KVM switch is not alight
(another channel LED is alight).
Press the Control key twice to access the
Command Menu.
Select the PAP unit channel (Channel A) with
the ↑↓ keys.
Press Enter to activate the PAP unit channel
and exit the Command Mode.
An internal cable is faulty. Check internal cables for faults. Replace the
faulty cable.