Installation guide

3-3
Troubleshooting
Mouse
Problem Possible Cause Solution
The mouse does not move
the cursor or there is no
cursor on the screen.
The mouse signal has not been
reset.
Press the Control key twice to access the
Command Menu.
Enter the KVM Command Mode.:
Press and hold down the Num Lock key.
Press and release the (–) key.
Type MR (mouse reset).
Press the Enter key to accept and exit the
KVM Command Mode.
Internal cables are not connected or
are incorrectly connected to their
dedicated ports.
Check internal cable connections:
– Mouse to KVM,
– KVM to PAP,
– IOR to KVM.
Connect or reconnect cables to their
dedicated ports.
The KVM switch power button is not
set to ON.
Check the power button on the rear of the
KVM switch. Set to ON (I).
The KVM switch power cable is not
connected or is incorrectly
connected to the PDU.
Check the KVM switch power cable
connection. Connect or reconnect the power
cable to the PDU.
The PDU power cable is not
connected or is incorrectly
connected to the AC outlet.
Check the PDU power cable connection.
Connect or reconnect the power cable to the
AC outlet.
The PDU circuit breaker is not ON. Check the PDU circuit breaker and turn ON if
required.
The AC outlet is faulty. Try another AC outlet.
The AC source is missing.
Call the site electrician to check the AC
source.
An internal cable is faulty. Check internal cables for faults. Replace the
faulty cable.