User`s guide

8-9
Hardware Problem Determination
The System Management Services
menu is displayed.
The device or media you are attempting to boot
from may be faulty.
1. Check the SMS error log for any errors. To
check the error log:
⋅ ⋅Choose tools
⋅ Choose error log
⋅ If an error is logged, check the time stamp.
⋅ If the error was logged during the current
boot attempt, record it and report it to your service
person.
⋅ If no recent error is logged in the error log,
continue to the next step below.
2. If you are attempting to load the Online
Diagnostics, try loading the Standalone Diagnos-
tics. Otherwise, record error code M0SCSI00 and
report to the service organization.
The system appears to be stopped,
the disk activity light is on continu-
ously, and a beep was heard from
the system unit.
Record error code M0MEM001 and report the
problem to the service organization.
The system stops and the message
”STARTING SOFTWARE PLEASE
WAIT ...” is displayed.
Report error code M0BT0000.
The message ”The system will now
continue the boot process” is dis-
played continuously on the system
unit’s console.
Report error code M0SCSI01.
Step 6
The diagnostics loaded correctly.
Go to ”Problem Determination Using the Standalone or Online Diagnostics” on page 8-1.
Step 7
There is a problem with the keyboard.
Find the type of keyboard you are using in the following table, then follow the instructions
given in the Action column.
Keyboard Type Action
101–key keyboard. Identify by the
type of Enter key used. The Enter
key is within one horizontal row of
keys.
Record error code M0KBD001 and report the prob-
lem to the service organization.
102–key keyboard. Identify by the
type of Enter key used. The Enter
key extends into two horizontal rows
of keys.
Record error code M0KBD002 and report the prob-
lem to the service organization.
Kanji keyboard. Identify by the Japa-
nese characters.
Record error code M0KBD003 and report the prob-
lem to the service organization.
ASCII–terminal keyboard. This ap-
plies to all attached terminals.
Go to the documentation for problem determina-
tion for this type terminal.