User`s guide

3-21
Using the Service Processor
• Customer Administration Center Telephone Number is the number of the System
Administration Center computer (catcher) that receives problem calls from servers.
Contact your system administrator for the correct telephone number to enter here. Until
you have that number, leave this field unassigned.
• Digital Pager Telephone Number is the number for a numeric pager carried by
someone who responds to problem calls from your server. Contact your administration
center representative for the correct telephone number to enter. For test purposes, use a
test number, which you can change later. See note on page 3-30 for information about
using certain modems for paging.
Note: At least one of the preceding three telephone numbers must be assigned in order for
the call–out test to execute successfully.
• Customer Voice Telephone Number is the telephone number of a phone near the
server or answered by someone responsible for the server. This is the telephone number
left on the pager for callback. For test purposes, use a test number, which you can
change later.
• Customer System Telephone Number is the telephone number to which your server’s
modem is connected. The service or administration center representatives need this
number to make direct contact with your server for problem investigation. This is also
referred to as the call–in phone number.
Call–Out Policy Setup Menu
Callout settings can be set using the following menu:
+––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––+
| |
| CALL–OUT POLICY SETUP MENU |
| |
| 1. Call–Out policy (First/All): |
| Currently First |
| |
| 2. Remote timeout, (in seconds): |
| Currently 120 |
| |
| 3. Remote latency, (in seconds): |
| Currently 2 |
| |
| 4. Number of retries: |
| Currently 2 |
| |
| 98. Return to Previous Menu |
| |
| 1 |
+––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––+
• Call–Out policy can be set to first or all. If call–out policy is set to first, the
service processor stops at the first successful call–out to one of the following numbers in
the order listed:
a. Service Center
b. Customer Administrative Center
c. Pager
If call–out policy is set to all, the service processor attempts a call–out to all of the
following numbers in the order listed:
a. Service Center
b. Customer Administrative Center
c. Pager
• Remote timeout and Remote latency are functions of your service provider’s catcher
computer. Either use the defaults or contact your service provider for recommended
settings.