User manual

Chapter 6 Trouble Shooting
WHR-HP-GN / WHR-HP-G300N User Manual 87
Issue:
HowdoIchangemywirelessrouter'sbroadcastednetworkname(SSID)?
Answer:
Logintothewirelessrouterwithyourbrowser.GototheWirelessCongtabandthenselectthe
Basictabifnecessary.FindthesettingsareacalledSSID.Selectthe"Use" radio button and enter the
nameyouwishtouseforyournetworkinthetexteldprovided.Click"Apply" to save the settings.
Once the wireless router has rebooted, you will need to manually select the new network name for
all wireless devices and enter your encryption key if necessary.
Issue:
WhatcanIdoifmywirelessconnectiondropsrandomlyorseemsslow?
Answer:
There are many environmental factors that may aect this behavior. First, ensure the issue is not
rangerelatedbylocatingthewirelessrouterandthedevicedroppingconnectionincloserproximity
and check whether the connection drops continue.
Insomecases,interferencefromotherwirelessnetworksorsourcessuchas2.4GHzwirelessphones
may impact performance. To work around this scenario, change the wireless channel used by your
wireless router.
Logintothewirelessrouterwithyourbrowser.ClickontheWirelessCongtabandthentheBasic
tab.TheWirelessChannelsettingcanbeselectedfromchannels1to11.IfanAuto-Channeloption
isavailable,attempttousethisoptiontoremedytheproblem.IfAuto-Channelisunavailable,
manually select an alternate channel and click "Apply".
Issue:
ThoughIamabletosuccessfullymakeaconnectionwithmywirelessrouter,Iamunabletoaccess
theInternetwithmywebbrowser.
Answer:
First,powerotheCableorDSLmodem,thewirelessrouter,andyourcomputer.Movetherouter's