User guide

Connection troubleshooting 41
Or, if you’ve a BT Home Hub available, you could disconnect your existing equipment
and try using your BT Home Hub (see your Getting Started guide).
If you’re still having problems, call 0800 169 0199 to check service status.
If service status for your area is okay:
• for router problems, contact your router manufacturer. See your router instructions
for contact details
• for broadband line problems, call the 24-hour BT Total Broadband helpdesk on
0800 111 4567 (please make sure you’re at your computer, and that it’s turned on,
when you call). Please note: we can provide support only for equipment provided
by BT. If you’d like support for your own equipment, consider our BT Home IT
Support service – see page 3