User guide

Connection troubleshooting 39

6b if you’re using wireless

Many things can affect a wireless connection, including settings on your computer,

position of your computer and Hub in your home, and interference with the wireless

signal. The following tips may help:

• check that your computer’s wireless adapter is ﬁtted and/or turned on. Some laptop

computers have a small switch – please see your computer manual for help

• check your wireless connection software – it should show if your computer’s

connected to your Hub. Try hovering your mouse over the icons in your computer’s

system tray (usually on the lower right-hand corner of the screen) – one of these

may indicate if your wireless is connected. Click or right-click on this to launch

wireless manager

• try moving your computer closer to your Hub

• make sure the computer and Hub aren’t close to large electrical appliances

If you still can’t connect:

• try refreshing the wireless network channel – see page 25

• run your CD to automatically correct these settings

Note: if your computer has an Ethernet port, try plugging in the Ethernet cable.

This may help you to get online. For more help with ﬁxing connection problems,

go to www.bt.com/start

7 If neither of the above solves this problem, please call us on 0800 111 4567 (please

make sure you’re at your computer, and that it’s turned on, when you call)