User guide

32 Connection troubleshooting Connection troubleshooting 33
Hub light status What’s happening What to do
Broadband light is orange Hub can’t connect to broadband
Check you’ve got ADSL filters plugged in correctly in all your home’s phone sockets.
Check service status on 0800 169 0199.
If you’ve got a computer connected to your Hub, open your web browser for some help
Broadband light is red Broadband is active, but can’t connect
Wait a few minutes. Then reset your broadband username in your Hub Manager at
bthomehub.home. Note: if you’re connecting to another broadband service your username
will be different from the one we gave you.
If you’ve got a computer connected to your Hub, open your web browser for some help.
Or go to page 35
Broadband light is blue Hub’s broadband is okay You’ve a problem with your computer connection, go to page 38
Wireless light is off Wireless isn’t active
If your Power light is orange, this means your Hub is sleeping in Power Save mode to
save energy. You can wake up your Hub by pressing and releasing its Restart button.
If your Power light is blue, go to your Hub Manager at bthomehub.home to switch on wireless.
For more help, go to www.bt.com/help
Wireless light is orange Wireless security is off
It’s a good idea to have your security on for your safety. Go to your Hub Manager at
bthomehub.home to switch on security.
For more help, go to www.bt.com/help
Wireless light is flashing orange
Hub is connecting to a device using
wireless via WPS
Wait two minutes for your Wireless light to turn blue – it’ll turn orange if security’s off
(see above to find out how turn security on). To find out more about WPS go to page 6.
For more help, go to www.bt.com/help
All lights are dimmed
Hub is sleeping in Power Save mode
to save energy
Lights return to full power as soon as the Hub sees any activity. For more about BT Power Save,
see page 11 or go to www.bt.com/help
All lights are flashing blue Password Override in progress
Wait two minutes for all lights to turn steady blue.
For more help, go to www.bt.com/help
To restart your Hub, press and release the Restart button on the back of your Hub.
Wait for the Power light to turn blue.
Still not working? If you’ve tried the table above or you find you’re having to restart
your Hub a lot, call us on 0800 111 4567.