User guide

Common questions 29
Other common questions
Q
I’ve been asked to type in my BT Yahoo! Mail address and password.
What’s this?
Your BT Yahoo! Mail address (also known as your BT Total Broadband username) and
password were sent to you by email or letter when you ordered your broadband service.
For more information about finding or resetting these details, go to btyahoo.com and
click on ‘Forgot password?’ on the sign-in page.
Q
How do I dispose of old equipment?
If you’ve received your new Hub as a replacement for a faulty one, please return the
faulty one together with its power cable using the returns envelope sent with the
replacement.
If you don’t have a returns envelope or you’ve other old electrical equipment you’d like
to dispose of, please follow your local authority’s recycling advice.
Before disposing of any such equipment, we recommend you reset it to its default
settings – this should remove all your personal settings. To find out how to reset your
Hub to its default settings, see page 12.
For more help, please go to www.bt.com/help