User guide

28 Common questions
Broadband speed and phone line
Q
What affects my broadband speed?
When you have too many things happening at once, the speed or quality of service you
receive may be affected. If this happens, you may notice slower download rates and
interruptions to streaming services, such as online videos or phone calls. This is normal
and not a fault with your service but, to help fix this, simply reduce the number of
things happening at the same time over your broadband line.
Your service can also be affected if the internet is busy, i.e. during peak times such as
evenings and weekends when more people are online. If possible, try downloading
large files or uploading photos during off-peak times.
If you’re having speed problems, go to www.bt.com/help/broadbandspeed
Q
How can I try and reduce interference on my broadband line?
Consider getting a BT Broadband Accelerator. It’s a clever device that fits on to certain
main phone sockets and, by filtering out the interference from your home phone wiring,
can improve line stability and give you a faster speed.
Order one at www.bt.com/accelerator. You only need to pay £1.30 to cover
postage and packing.
Price shown includes VAT at 20%. VAT rate and prices may change. See www.bt.com for the latest prices.