User guide

Common questions 27
Q
I’m using a wireless adapter but can’t get a wireless connection with
my Hub. What do I need to do?
1 Using another computer that’s connected to your Hub or, by first connecting your
computer using the Ethernet cable (see below), access Hub Manager by typing
bthomehub.home into the address bar of your web browser.
2 Click Settings.
3 If asked, enter your Hub Admin password.
4 Go to Wireless interface type and change it to a different setting (if you’ve found
that the ‘802.11b/g/n recommended’ option doesn’t work, we suggest you select
the ‘802.11 b/g’ option instead – particularly if you’re using a mix of b and g type
wireless adapters).
5 Click Apply. You can now try to establish the wireless connection between the device
and your Hub.
Q
How can I find out if my computer or device works with wireless?
Your BT Home Hub is already wireless enabled, so you just need to check that your
computer, games console or other device can connect wirelessly.
If you’ve bought a laptop in the last couple of years, it’s likely to have wireless built in,
but you may need to turn it on using a button or switch on your laptop. If you use a
normal desktop computer, this may also have wireless built in. If you aren’t sure, check
your laptop or desktop computer manual.
If your computer doesn’t have wireless built in, you’ll need to fit a wireless adapter.
You can get one at www.bt.com/shop and most high street computer shops. Check your
computer manual to make sure the type of adapter you plan to buy is compatible with
your computer. We recommend that you get an 802.11n compatible wireless adapter,
though an 802.11b or g wireless adapter will also work.
To find out more, and to see our simple guides to connecting these devices,
go to www.bt.com/wireless