User guide

26 Common questions
To configure your Hub to accept WEP:
1 Access Hub Manager by typing bthomehub.home into the address bar of your
web browser
2 Click Settings
3 Enter your Hub Admin password or if prompted set your own new password
4 Click Wireless, then click WEP (64/40 bits)
5 In the Wireless key (WEP) field, type in a new ten-character ‘key’ of your choice.
Please don’t enter the default WPA/WPA2 key that came with your Hub
6 Make a note of your new key and click Apply
7 Any devices already connected wirelessly to your Hub will be disconnected.
To reconnect these, you’ll need to reset their wireless connection using the
new key you’ve just chosen
> For more information on your Hub Manager, see page 10
> If you need some help, please go to www.bt.com/broadband/help/hub
> For more information on wireless security, please go to www.bt.com/help and
type ‘wireless security’ in the search box
Q
My computer is showing a message ‘Windows cannot configure this wireless
connection’ when I try to set up a wireless connection. What can I do?
Your computer’s pre-installed wireless software is preventing you from using the
Windows standard wireless software. Find your computer’s wireless software by
hovering your mouse over the icons in your system tray (usually on the lower right-
hand corner of the screen). If there’s a wireless icon, right-click on it to run the wireless
manager or utility. Or go to Start then All Programs and look through the list.
Once you find this software, you can use it to set up your wireless connection (your
software’s ‘help’ function may be useful, if you aren’t sure how to do this) or there
may be a tick box that allows Windows to control the wireless set-up. Then follow the
instructions on page 16.