User guide

16 Common questions
Q
I want to continue using my existing modem/router. What do I need to
do to connect to BT Total Broadband?
We recommend that you use the BT Home Hub 3 to get the most out of your BT Total
Broadband service. But if you’re going to be using another type of modem or router,
please follow its set-up instructions. You may need the following information:
Connection, PPP or username: [e-mail]
Password: None required
*
Encapsulation: PPPoA or PPP over ATM
Multiplexing: VC-based or VC Mux
VPI/VCI: 0/38
* When connecting your BT Home Hub 3 to the BT Total Broadband network, it doesn’t need a connection password.
However, some other routers do need one – try ‘password’, and confirm.
Once you’ve successfully connected to the internet, you’re ready to continue your set-
up and explore BT Total Broadband’s great features, including security, email and more.
Please go to www.bt.com/start
Q
I have BT Reach. What do I need to know?
Your BT Reach equipment, with Broadband Enabling Technologies (BET) will be installed
by your BT engineer. It needs to be fitted close to a permanent power supply. For more
information, go to www.bt.com
Q
How do I make a connection to my computer without using the CD?
The steps to follow are slightly different depending on what you’re connecting
(e.g. a computer, games console or other device) and how you’re going to connect
it (i.e. whether you’re going to use wireless or the Ethernet cable).
Choose what you want to connect. I want to connect my:
• computer using wireless – go to A on page 17
• games console or other device using wireless – go to B on page 19