User guide

Common questions 15
If you’ve received your new Hub as a replacement for a faulty one, please return the
faulty one using the returns envelope sent with the replacement.
B Replace an existing BT Voyager router
1 Turn off power to your router and unplug its power cable at the mains power socket.
2 Unplug the DSL cable from your router’s DSL socket as well as from its ADSL filter.
If you got new filters with your new Hub, we suggest you use them. If not, leave the
existing filter plugged into its phone socket.
3 If fitted, unplug the ‘phone line’ cable and any telephone from your router (Voyager
220v and 2500v only).
4 Unplug the Ethernet or USB cable from your router.
5 Set aside this old Hub and the cables you’ve just unplugged.
6 Follow your Getting Started guide to set up your new BT Home Hub 3. If you got
new cables with your new Hub, use them – not your old router’s cables.
For information on disposing of electrical equipment, see page 45.
C Replace another modem/router
If your computer has a built-in modem or router, unplug the cable between your
computer and the phone socket.
If your computer connects to a separate modem/router:
1 turn off your modem/router
2 unplug any cables between your modem/router, computer, the phone socket and the
mains power socket. You can leave any ADSL filters in phone sockets
3 set aside the old modem/router and cables
4 follow your Getting Started guide to set up your new BT Home Hub 3
For information on disposing of electrical equipment, see page 45.