User guide

14 Common questions
Q
I want to replace my existing BT Home Hub, BT Voyager or other
modem/router with my new Hub. What do I do to set it up?
To replace:
• an existing BT Home Hub, go to A
• an existing BT Voyager router, go to B
• another modem/router, go to C
A Replace an existing BT Home Hub
1 Make a note of any changes you’ve made to your Hub Manager settings before
unplugging your existing Home Hub, as you’ll need to make these changes again
with your new BT Home Hub 3. If you aren’t sure what this means, don’t worry,
just go to the next step.
2 Turn off power to your Hub and unplug its power cable at the mains power socket.
3 Unplug the Broadband cable (grey ends) from your Hub’s broadband socket as
well as from its ADSL filter. If you got new filters with your new Hub, we suggest
you use them. If not, leave the existing filter plugged into its phone socket.
4 If your Hub’s connected using Ethernet cable(s) (yellow ends) – unplug them. If your
Hub’s connected using wireless, we’ll show you how to sort this out later.
5 Set aside this old Hub and the cables you’ve just unplugged.
6 Follow your Getting Started guide to set up your new BT Home Hub 3. If you got
new cables with your new Hub, use them – not your old Hub’s cables.
Here’s a checklist of other things to do once you’ve got your new BT Home Hub up
and running:
• if you connect any devices to your Hub using wireless, you’ll need to set these up
again using your new Hub’s wireless network name and key. Please see page 17
• if you’re a member of BT FON, simply opt out and opt in again. Please go to
www.btfon.com
• you may also now want to redo any changes you made in Hub Manager. See page 10