User guide

Common questions 13
Use this section to find answers to some of the most common questions.
Contents
Connecting your Hub or router 13
Using ADSL filters 22
Working with wireless 25
Broadband speed and phone line 28
Other common questions 29
Connecting your Hub or router
Q
When should I start setting up my BT Home Hub?
You can start setting up your Hub at any time – but please bear in mind that your new
broadband line may not be activated until midnight on your activation day. We’ll show
you during set-up how to tell if your service is active.
If you’re moving an existing broadband connection to BT, it will stop working. When this
happens, you can start setting up your Hub.
If you’re already using BT Total Broadband, you can set up your Hub whenever you want
as your line’s already active.
Common questions