User guide

Quick reference guide10
Hub light status What’s happening What to do
Internet light
is green
Hub is connected,
but there may be a
problem with your
computer and/or its
connection to Hub
If using Ethernet
Restart your Hub and wait until light turns
steady green – this can take a few minutes
If using wireless
Check that your computer’s wireless adapter is
fitted and/or turned on (see your computer
manual for help)
Check your wireless connection software (it should
show if your computer’s connected to your Hub)
Move your computer closer to your Hub
Move your computer and Hub away from large
electrical appliances
Change wireless channels (see ‘How to… Change
your wireless settings’ in the User Guide on your CD)
Power light is red
(solid or flashing)
Hub not working Contact us (see ‘Where to get help’)
To restart your Hub, switch off power at the mains power socket, unplug the power cable from
your Hub, wait for one minute, turn the power back on and plug the cable back into your Hub.
Still not working? If you’ve tried the table above, run Desktop Help (see ‘Where to get help’).