Specifications

Remove the BT Recording Agent
50 BTStudio Administration Guide
a. Log in to the eHealth Web interface.
b. On the Systems & Apps tab, click Application Response.
c. Click Download.
d. Download the Application Response (AR) Agent Publisher.
2. Generate an uninstall program for the BT Recording agent, as follows:
a. Double-click ARAgentPublisher.exe to start it.
b. In the Welcome window, select Generate an Uninstall program for
existing AR Agents and click Next.
c. In the Warning dialog box, click OK.
d. In the Software License Agreement window, read the agreement and
click Yes.
e. In the Choose Destination Location and Program Name window,
specify a file name for the uninstall program (the default is
ARUninstall.exe), specify a file location, and click Next.
f. In the Edit Agent Host Names window, click Next.
g. In the Start Generating Program window, click Finish.
3. Run the uninstall program on the target system by double-clicking
ARUninstall.exe.
The uninstall program removes the BT Recording agent. Now you can
install the AR agent on the system as instructed in the Application
Response documentation.