Specifications

Chapter 11: Troubleshooting
Use the following information to troubleshoot problems with BT Studio or the
rule development process.
This section contains the following topics:
BT Marker Errors
(see page 241)
BT Studio Errors
(see page 241)
Transactions Not Recognized
(see page 242)
Inaccurate Response Time Measurements
(see page 243)
BT Marker Errors
This error message appears when you try to connect BT Marker to a remote
agent, but the agent on the remote system is not started. To correct the error,
verify that the remote agent is running. (Use Control Panel, Services to make
sure that the Application Response Agent Proxy is started on that system.)
BT Studio Errors
The following error message appears when you try to start BT Studio, but a
valid BTStudio.lic file does not reside in the BT Studio directory. Also make
sure that the BT Studio license file, BTStudio.lic, is a plain (ASCII) text file
with no formatting, and that the 20-character hexadecimal value is followed by
a blank line.
At least one event for this transaction has been filtered out.
This error message appears when you use BT Studio to test rules against an
event log file and you double-click a transaction in the results pane to see its
starting event in the events pane. When you filter events in the events pane,
BT Studio still uses them for testing but does not display them in the events
pane. The selected transaction includes one of these filtered, invisible events.
To display all events in the events pane
1. Right-click any column of the events pane.
2. Select Remove All Column Filters from the shortcut menu.
Troubleshooting 241