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Determine the Transactions to Monitor
Determine the Transactions to Monitor
Before using the BT Studio tool set to develop application rule sets, do the
following:
1. Gather information on which transactions to monitor.
2. Consult with application managers (or the people who will be using reports
to monitor transaction response times) to determine which transactions
they want to monitor and any other reporting requirements they may
have.
3. Then consult with application users to determine the following:
4. Which transactions are most important to their work?
5. Which transactions do they perform routinely (daily, weekly, monthly,
quarterly)?
6. Which transactions are too slow and interfere with their productivity?
7. Which versions of the application do they use?
8. Which versions of the operating system do they use?
9. As you plan the correct set of transactions to monitor, you may need to
meet with both groups to reconcile any differences in information from the
application managers and users.
10. List the transactions to monitor.
11. Make a list of the transactions you want to track for response time. Also
make a list of the application versions and operating systems that you
need to support.
12. Find the boundaries of each transaction.
Application Response can distinguish individual steps (events) within a
transaction, including mouse clicks, button presses, window transitions, and
more. It is important to think about the entire transaction, from start to finish.
Consider these questions:
How does the user start the transaction?
What steps does the user take through the middle of the transaction?
How does the user end the transaction?
How does the user know that the transaction is complete?
Can the user perform the same task in more than one way?
Note: If you support multiple versions of the application, answer these
questions for each application version. Some tasks may differ slightly from one
version to the next, and it is important to understand these differences.
24 BTStudio Administration Guide