Redcare Secure Mk3 Installation, Maintenance and Operation Manual ModelSecMk3 Date: October 2012
Table of Contents INTRODUCTION 1 MOUNTING AND WIRING 3 PROGRAMMING 7 CONFIGURATION 16 SECURE IP 39 DISPOSAL 40 GLOSSARY OF TERMS 41 SUPPORT 42 October 2012 © British Telecommunications plc 2011 Page i
INTRODUCTION Product Description Figure 1 - Secure Mk3 unit The Redcare secure Mk3 unit is a Dual path alarm signalling unit for transmitting alarm signals from a customer’s alarm panel, via the Redcare ESP network to an Alarm receiving Centre (ARC). The unit can be used in the GPRS/PSTN configuration for “Redcare secure 2/3” service, or the IP/GPRS configuration for “Redcare secure IP” service.
The unit is supplied already fitted with a Redcare enabled SIM card and is pre-configured to give GPRS connectivity. The unit is supplied pre-configured to connect to the Redcare network servers over PSTN 0800 dial up numbers or through IP tunnelled networking. Specifications Size: 119mm X 158mm X 28mm. Power: 9V – 30V Current: Mean Peak (during GPRS Tx) IP/GPRS unit @12V 124mA 150mA IP/GPRS unit @13.8V 106mA 127mA IP/GPRS unit @24V 68mA 79mA GPRS/PSTN @12V unit 107mA 134mA GPRS/PSTN @13.
RS485 port: For future use. Expansion bus: For future use. (Dial capture Daughter board) Configuration: Using on board “Mode” and “Set” buttons, and or web console. Processor: Microchip dsPIC33EP512MU810 16 bit processor. Wireless module: Cinterion BGS2-E MOUNTING AND WIRING Removal of cover The top cover can be removed by inserting a screwdriver blade into the 6 slots at the top of the unit, and levering the plastic outwards to release the 6 clips.
Figure 2 - Layout of Secure Mk3 terminals Connection terminals The Screw terminal blocks for the alarm inputs, and other connections, are removable making it easier to change out a unit should the need arise. All terminal blocks are of the “Degson electronics” type, and suitable for use with a standard 3mm blade terminal screwdriver.
When fitting the terminal blocks, please ensure that they are fully seated to the circuit board. Power connections Power to the unit is via 2 screw terminals at the bottom left, with positive being nearest the edge of the board. The supply voltage range is 9V to 30V. The unit is designed to be connected to the Auxiliary power output on an associated alarm panel, or separate powered enclosure. Ensure the power source is sufficient as per the power requirements in the specification section.
Figure 4 - utilising the Pos bus rail Outputs Three transistor outputs are provided on screw terminals at the top of the unit, and these have an associated 0V terminal on the 4th connector on the block. The outputs are transistor driven and use an internal 10K resistor to give the high state. By default, output 1 is comms Fail, output 2 is CTRL, and output 3 is RPS. See the further sections on outputs for a full explanation.
The PSTN connection is required for “Redcare secure 2” and “Redcare secure 3” service. If the telephone line carries ADSL (broadband) then an additional ADSL microfilter will normally be required. Suitable hardwired ADSL microfilters are available from the Redcare web shop. www.Redcare.bt.com The unit is supplied pre-configured with the necessary 0800 telephone numbers to connect to the Redcare network.
Figure 5 In the above example the display cycles 60 -41- 60 -11 -06 indicating that the software level is K60P41A60P11 Release Candidate 06 The unit will then immediately attempt to connect to the Redcare platforms over the configured paths. The unit will typically complete path establishment in the following times from power up.
Status displays The unit clearly displays its status on the 2 X 7 segment LEDs. An additional green LED is provided at the side of the Ethernet connector to indicate packet flow on Ethernet. In its normal working state, the unit will cycle displaying the signal strength (SS), pins in alarm state (AL) and Grade of service (Gd) in 1s steps. i.e. It will show “SS” followed by the received wireless signal strength from 0 – 31.
-dBm 57 - 58 59 - 60 61 - 62 63 - 64 65 - 66 67 - 68 69 - 70 71 - 72 73 - 74 75 - 76 77 - 78 79 - 80 81 - 82 83 - 84 85 - 86 87 - 88 89 - 90 91 - 92 93 - 94 95 - 96 97 - 98 99 - 100 101 - 102 103 - 104 105 - 106 107 - 108 109 - 110 111 - 112 SS 28 27 26 25 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 Borderline Poor Figure 7 - Signal strength chart October 2012 © British Telecommunications plc 2011 Page 10
Figure 8 - typical display cycling on a fully commissioned unit with a signal strength of 21, grade 04, and pin 4 in the alarm or open state. Additionally “bL” (battery low), and t1 and t2 (test modes 1&2) may also be shown amongst the “AL” listing. Path Status The state of the communication paths is indicated by the LED dots on the displays.
The dot on the left display indicates the status of the wireline path, and the dot on the right is the status of the wireless path. The dot will be off when the communication path is unavailable. It will flash when the unit has obtained a suitable IP address during establishment, and will be steady on when the path has been fully commissioned. The dots will also briefly blink off when data is being passed over that link. i.e.
Left dot IP Right dot GPRS Left dot PSTN Off IP path to platform is not established GPRS path to platform is not established PSTN path has yet to establish, or last attempted PSTN call was unsuccessful Flashing An IP address has been obtained from the tunnel server. An IP address has been obtained from the GPRS Radius server. PSTN is in the process of dialling the platform N/A N/A PSTN call in progress and data is exchanging with the platform. On IP path now established to the platform.
restore will immediately remove the AL 13 from the display, but 7 minutes of constant restore condition needs to elapse before transmission of the pin 13 restore. The 7 minute time delay can be configured through the web console by typing a new value 0-7 in the “Mains Fail delay” field. If the “Mains Fail delay” is set to 0, then pin 13 can be used as a general purpose alarm input. (Subject to ARC acceptance). Output 1 Output 1 acts as the communications fail output.
Output 2 Output 2 normally acts as a control output. This can be switched on and off by issuing the relevant telemetry command from the ARC. Telemetry request ID=0, Data=01 sets GPOP2 to low. ID=1, Data=01 sets GPOP2 high. Output 2 can also become a secondary path fail output if F8 is set to 4. In this case output 1 behaves as a primary path fail output, and output 2 as a secondary path fail output. Figure 12 - connecting a relay module to CTRL output 2.
minimum operation time of 1s. When the acknowledgement is received in less than 1 second after pin 4 is triggered then the output will remain high for 1s. This output can be inverted through the web console if required. CONFIRGURATION The unit is supplied pre- configured with factory default values. For most installations no changes to the configuration are required.
Some menu items have more options. i.e. F8 has 4 options to set the comms fault output type. On such menus, the Set (S) button enters the sub menu, the set (S) button increments through the 4 options with each press, then the mode (M) button returns to the main menu. Some more complex menu items use the mode button to also step through additional levels in the sub menu. i.e. P1 sets the polarity of pins 1 to 8. The set button enters the P1 submenu.
Figure 13 - button configuration main menu options October 2012 © British Telecommunications plc 2011 Page 18
Figure 14 - special display characters October 2012 © British Telecommunications plc 2011 Page 19
Pin learn The polarity of pins can be learnt by the installer selecting the PL option on the button menu. Pressing Set (S) at PL will flash PL on the display to prompt “Are you sure?” Pressing Set (S) again will cause the unit to read the state of all 16 inputs and assume the current state is the normal (no Alarm) state. Pr will briefly be presented on the display as the new pin polarity config is written to flash memory. The unit will then restart. There is no requirement to “save the changes” after PL.
Test mode 2 (t2) Force alarms over secondary path. For test purposes an installer can set the unit to send all alarms over the secondary path. This is achieved by accessing the t2 menu and setting the value to 1. There is no need to save the change on the unit, simply use the Set (S) button to toggle the t2 value to 1 and then press mode (M) to return to the t2 main menu option.
Example – to configure pin 4 to be positive removed: Access the button config menu by holding M for 3 seconds. Repeatedly Press M until P1 is displayed. Press S – the display now shows pin 1 and its current polarity. Repeatedly press M until pin 4 is shown with its current polarity. Repeatedly press S until the required pin 4 polarity is shown.
IP Address = 192.168.1. 56 Subnet mask = 255.255.255.0 Gateway = 192.168.1.254 Note that IP addresses are made up of 12 digits in 4 batches of 3, separated by dots. When the addresses are entered through the buttons they must be put in as 12 digit numbers, with zeros used to the left of each batch where necessary to pad out the addresses. i.e.
The alternative port can be selected by accessing the F5 menu. 0 = 443 (default) 1 = 10443 Example. Changing the unit to use Port 10443 Access the button config menu by holding M for 3 seconds. Repeatedly Press M until F5 is displayed. Press Set – the display now shows the current setting. i.e. =0 for 443, or =1 for 10443. Press S to toggle the value to the required setting. i.e. =0 for 443, or =1 for 10443. Press M to return to the F5 main menu.
PSTN Pre-dial string (F7) The unit is supplied with the necessary telephone numbers to dial the Redcare servers when in PSTN mode. At some sites it may be necessary to add a predial number to the telephone number. i.e. a digit 9 to gain an outside line on a business line. A predial string of up to 8 digits can be configured through the F7 menu. Example. Changing the unit to dial 9 with a 1 second pause. Access the button config menu by holding M for 3 seconds.
Comms Fail output mode (F8) Output 1 on the unit is a comms fail output. This is a transistor driven output that switches low. The unit has an integral 10K pull up resistor to pull the output high. See Outputs section for further information. The output can be configured for different modes of operation through the F8 button menu. Settings.
Web console To access the web console a PC needs to be connected to the Ethernet port. A cross over Ethernet cable maybe required. Check for the green LED to the left of the Ethernet connector, blinking with the passing of data. This ensures the correct connectivity. Configure the PC to have a static IP address within the range 192.168.222.xxx. i.e. set the PC to have the following static details:IP address = 192.168.222.10 Subnet mask = 255.255.255.0 Gateway = 192.168.222.222.
Log in with username = admin, password = 348admin Web console main menu screen Fi Figure 16 - Web console Main Menu The menu has 3 items for simplicity.
Web console Quick Start Menu screen October 2012 © British Telecommunications plc 2011 Page 29
Figure 17 - Web console “Quick Start” page The web console “quick start” page in Fig. 17 is shown populated with the factory defaults. Clicking on the “Save Config” button, at the bottom of the screen, sends the configuration to the unit and then restarts the unit. Definition of quick start settings Account Information. Account number: Default = 0. This field can optionally be populated with the TA number of the device. Can be used to auto populate SID on the account at commission time.
IP Address: Default = Last used IP address e.g. 192.168.1.15. Can be set to a static IP address where required by the IT system manager. Auto populated if DHCP is enabled. Subnet mask: Default = Last used subnet mask e.g. 255.255.255.0. Can be set to a static IP mask where required by the IT system manager. Auto populated if DHCP is enabled. Gateway address: Last used gateway address e.g. 192.168.1.254. Can be set to a static gateway address where required by the IT system manager.
Predial number; default = blank. Any additional digits that may be required to be dialled. i.e. 9 to obtain an outside line on PABX, 1740 to force CLI on, 1280 to force BT routing. Phone Number 1. Default = 08009173263. Telephone number of A side ESP servers. Phone number 2. Default = 08009173265. Telephone number of B side ESP servers. Username. Default = redcare@btinternet.com. Username for dialup RAS Password. Password for dial up RAS. Voltage fail delay. Default = 120s.
o BSIA o Standard line Fault 1. Operate on either path fail. o Standard line fault 2. Operate on both paths fail o Primary path fault. Operate when the primary path fails. (use with GPOP2). GPOP2. Default = Relay 2 control. o Relay 2 control o Secondary path fault. (use with GPOP1). GPOP3. Default RPS (Return path signalling) GPOP1-3 sense. Default = all ticked. Tick for low when normal and high when operated. Untick for high when normal and low when operated.
When a PSTN call is attempted and fails to establish, a “Fail to communicate” event is logged in this local log. For further debugging there is a “Device number” associated. i.e. Device 0/2 means the unit failed to dial the second telephone number. Other typical messages that may appear in the log. Telephone line restore. Device 0 PSTN has successfully dialled up after a fail. Fail to communicate. Device 0/1 PSTN call to Telephone number 1 failed Fail to communicate.
Should the unit lose connectivity with the Redcare platforms, or lose registration with the current base station, then the unit will roam onto the next available GPRS network. Remote commands to the unit The ARC can issue telemetry commands to the unit, with the ID and Data fields set as below to perform the listed functions.
Alarm List Description Low DC Level Pin Input 985 CID (zone) SIA (zone) FF (zone ) Time to Active 302 (999) YT/YR 6 (2) E – 1 minute; R – 1 minute PSTN voltage fail 955 356 (999) LT/LR 6(5) E – 120s; R – 30s Inputs 1-16 116 323 UA/UR (901-916) 7 (1) E – Immediate; Immediate R – BSIA 175 Test 988 354 (998/999) TX/TE 6 (3) E – Immediate; Immediate R – Unit Restarted 984 305 (995) AT/AR (995) 5 (6) E – Immediate; Immediate R – Panel Download 993 LB/LX (999) E – Byp
Secure IP (Grade 4 only) specification notes IP Protocol: TCP Port: 443 or 10443 Data Usage / Requirements Secure IP Grade 4 polling is every 30 seconds. A poll and response results in 288 total bytes transferred (incl IP headers). A small number of alarms will also typically be generated per day and these result in 296 bytes transferred. Overall this generates approximately 800 K Bytes per day, per site.
Disposal The symbol shown here and on the product, means that the product is classed as Electrical or Electronic Equipment and should not be disposed of with other household or commercial waste at the end of its working life. The Waste Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) has been put in place to recycle products using the best available recovery and recycling techniques to minimise the impact on the environment, treat any hazardous substances and avoid the increasing landfill.
Glossary of terms ADSL Asymmetric digital subscriber line (Broadband) ARC Alarm receiving Centre BSIA British Security Industry Association BER Bit Error Rate (0-7, normally shown as 99 on Secure Mk3) CSQ Carrier Signal Quality (RSSI,BER) CTRL Control O/P (remotely controlled output) DHCP Dynamic Host Configuration Protocol DIN Standard mounting rail for control equipment. (Deutsches Institut Fur Normung).
PIN Parallel Input PSTN Public switched Telephone Network RAS Remote Access server RSSI Received Signal strength indicator (0-31) RPS Return Path Signalling (An output that confirms delivery of PIN 4 to ESP) Rx Receive SID Serial Identity number - 12 digit unique identity number of a secure unit SIM Subscriber identity module (sim card) USB Universal Serial Bus USBNav USB Programming tool for secure Mk3 Support For assistance with your Redcare Secure installation, please contact the Redcare H
