Quartet 2015 Cordless Telephone & Digital Answering Machine User Guide This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.
Please open this page for an ‘at a glance’ guide to your Quartet 2015.
At a glance Aerial Extendable. In use light Lights up when ringing or a new message is waiting. Display screen/Message Centre Shows number of stored messages and all status displays. Earpiece volume control Increase or decrease volume during a call. See page 15 Command buttons Used in conjunction with Display screen options. Options For navigating through the menu. Talk For making and ending calls. Keypad Keys 0 - 9 plus ✱ and #. Directory To call and store up to 20 names and numbers.
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In this guide At a glance 1 Introduction 4 Setting up 6 Using your Quartet 2015 8 Making and receiving calls 12 Using the directory 16 Using the answering machine 19 Optional settings 32 Using Select Services 35 Using additional handsets 44 Wall mounting 46 Help and advice 48 Technical advice 50 Index 52 Wall mounting template 53 3
Introduction Your BT Quartet 2015 combined cordless telephone and digital answering system is designed for ease of use and is made to BT’s high standards. The BT Quartet 2015 combines the advantages of cordless operation with the performance of a high quality telephone and digital answering system. It offers unparalleled quality and features.
Unpacking your Quartet 2015 Check that your BT Quartet 2015 is complete. When you unpack it, you should have: For your records Date of purchase: Place of purchase: ● BT Quartet 2015 base unit with telephone line cable attached. Serial number (on the underside of the telephone base unit): Purchase price: For warranty purposes, proof of purchase is required, so please keep your receipt.
Setting up Follow these steps to get your Quartet 2015 ready for use. Situating your Quartet 2015 1 Plug your Quartet 2015 base unit into the telephone wall socket Position your Quartet 2015 within 2 metres of a phone socket and 3 metres of a mains power socket. Do not stand it on carpets or other similar surfaces which might generate fibres. SETTING UP Do not cover or enclose the machine. Allow a free flow of air to its surfaces.
3 Charge the handset batteries for at least 24 hours Before you use your Quartet 2015 for the first time, it is important to have the handset batteries fully charged. We recommend that you leave the Quartet 2015 handset on the cradle charger for at least 24 hours. Battery Low Indication When the batteries need re-charging, the display will show a ‘battery low’ symbol. Replace the handset on the charger to re-charge.
Using your Quartet 2015 Menu options Your Quartet 2015 uses a display on the handset which allows you to select from the various product features detailed throughout this guide. Using the keypad, you are guided through the menu options by the prompts on the display. At standby (that is the basic screen when not in use) the handset display shows: Each menu option offers you with a choice of prompts that appear on screen (ie. BACK, OK) which are selected using the 2 buttons located just below the display.
Replacing the handset in the charger at any time will return the system to standby. When you have reached the feature you wish to select or change, just follow the on-screen or voice prompts to complete. Using the menus you can edit and set up the Select Services you subscribe to, switch the answering machine on and off, record outgoing messages, set answer modes or change the number of rings before your outgoing messages cut in.
M E N U S T R U C T U R E ( W H E N I N S TA N D B Y ) HANDSET SELECT SERVICES ANSWER MACHINE CALL RETURN Page 37 FRIENDS/FAM Page 38 CALL MY BILL Page 39 CALL DIVERT Page 40 REMINDER CALL Page 41 CALL WAITING Page 43 EDIT SERVICES Page 36 ANSWER Page 22 RECORD MEMO Page 22 ANS MODE Page 23 OUTGOING MSG Page 24 DAY AND TIME Page 25 ANSWER DELAY Page 26 MESSAGE ALERT Page 27 SECURITY CODE Page 27 REMOTE ACCESS Page 28 BASE SPEAKER Page 28 USING ANS SET UP TELEPHONE 10
MENU STRUCTURE (DURING A CALL) HANDSET OFF HOOK CALL SCREEN* See page 30 SECRECY See page 15 OPTIONS TRANSFER CALL WAITING See page 14 RING BACK See page 14 CHANNEL SEEK See page 14 3 WAY CALL See page 15 See page 44 *This menu is only available when the answering machine has answered an incoming call.
Making and receiving calls To make a call To view the number before dialling To make a call, you can choose to enter the number first, before you dial it. Press buttons in order shown Press the TALK button to obtain dial tone. DIAL The handset display shows MAKING LINK then , to indicate you are now connected to a line. USING DIAL Key in the phone number. The number is displayed and dialled.
If the handset is not in its charger: To redial the last number Press the TALK button. If another registered user picks up the call, an error tone sounds. Using the redial button that is located on the bottom left side of your handset: Redial Press the REDIAL button. The last number called appears in the display. This allows you to check it before dialling. To end the call, press the TALK button or replace the handset in its charger. To switch on the keyguard Press TALK to dial the call.
When you wish to end one of the calls, press the TALK button. Your current call will end. Options during a call You can use a number of additional functions during a call. Your handset will ring, display showing CALL. Press the TALK button and you will be re-connected to the remaining caller. Press the TALK button again when you wish to end the call. To seek a stronger channel Press buttons in order shown Options OK Press the OPTIONS button until the display shows CHANNEL SEEK.
To use the secrecy function While on a call, if you wish to talk to someone close by without the person at the other end hearing the conversation, you can use the secrecy function. To adjust the handset earpiece volume (speech) While on a call or listening to messages: VOL During a call: SEC To allow the caller to hear you again, select SEC. You can now resume your conversation. To end the call and return to standby, press TALK.
Using the Directory Your Quartet 2015 can hold up to 20 names and numbers in its directory which will be stored in alphabetical order. You can add names to the directory and edit or delete them as required. > < SAVE You can also set up calls from entries in the directory. DIRECTORY Insert a space if you wish (this is ignored during dialling). Press buttons in order shown Press the DIRECTORY button. The display shows EMPTY or your first directory name. Redial Select NEW. Display shows ENTER NAME.
AVAILABLE CHARACTERS 1 2 3 4 5 = = = = = & A D G J ’ B E H K ( ) 1 C 2 F 3 I 4 L 5 6 7 8 9 = = = = M P T W N Q U X O R V Y To edit an entr y in the director y 6 S 7 8 Z 9 Press the DIRECTORY button. Use the DIRECTORY button to scroll through the names until the name you wish to edit appears. Press the OPTIONS button. The display shows the name. EDIT SAVE Press EDIT. You will now see the name, such as LOUISE DAVIES. Use the backspace, the forward space and the keypad to edit the name.
To view and then dial a call from the director y To delete an entr y in the director y Press buttons in order shown Press the DIRECTORY button. The first entry appears on the display. Press the DIRECTORY button. The first stored name is displayed with the telephone number. DIRECTORY Press and release the DIRECTORY button to move to the next entry. Or Press and hold the DIRECTORY button to scroll through all entries. These are in alphabetical order.
Using the answering machine When you are unable to answer the phone, your Quartet 2015’s digital answering machine will take messages. You can also leave your own recorded messages (see Memos, page 22). Your Quartet 2015 can record up to 15 minutes of messages in total, including the outgoing messages. Your Quartet 2015 handset display shows the following symbols relating to the answering machine functions.
Recording time limit The system also has its own pre-recorded concluding announcement. This cuts in automatically to warn callers that they are about to, or have, run out of time for recording their message. Incoming messages are restricted to a maximum of 3 minutes, with 15 minutes of recording time in total.
Message alerts Your Quartet 2015 features an audible Message Alert function for new incoming messages. When the message alert function is switched on, the handset will beep every 10 seconds to let you know you have new messages. Call screening Call Screening enables you to listen to incoming calls while they are being recorded, without the caller knowing. You can then choose to take the call or allow the caller to finish the message.
To switch the answering machine on and off SAVE Press buttons in order shown Options OK ON ANSWERING MACHINE OFF Press the OPTIONS button until the display shows ANS MACHINE. Display reads MEMO PLAY. Select OK. The display reads MAKING LINK then shows ANSWER. DEL If, during memo playback, you press DEL, then your memo will not be recorded, the display will show DELETED and voice will announce ‘Message deleted’. Select ON.
Options To play back a memo Memos are stored as normal answering machine messages. They are not then identified separately as memos. See page 29 for instructions on how to play back messages. To select Answer Mode (answer and record or answer only) One announcement invites callers to leave a message. This is Answer and Record. The other enables you to leave a greeting, but does not allow callers to leave a message. This is Answer Only.
DEL To record a new outgoing message Press buttons in order shown Options OK Options ANSWERING MACHINE OK Options Press the OPTIONS button until the display shows ANS MACHINE. Then Press OK. The display briefly shows MAKING LINK. Press OPTIONS until the display shows ANS SET UP. Press OK. The display shows ANSWER MODE. Press the OPTIONS button again, until display shows OUTGOING MSG. OK Select OK. Display shows OUTGOING MSG. REC Select REC. The display shows SPEAK AFTER TONE.
You can check youryour outgoing message To listen to or check outgoing at any time. messages Options OK Options OK Options The system’s pre-recorded outgoing message is then substituted and played. It will remain until you decide to record your own. Display returns to standby. Press the OPTIONS button until the display shows ANS MACHINE. Select OK. The display briefly shows MAKING LINK. Press OPTIONS until the display shows ANS SET UP. Press OK. The display shows ANSWER MODE.
SAVE SAVE Use the handset’s keypad to enter the correct time and press SAVE. Display shows (eg. 01.45) MON 01.45PM and the options: AM or PM. Voice says “Press the AM or PM button, then press SAVE to confirm”. Select AM or PM and press SAVE. Voice confirms day and time set and the display returns to ANSWER MODE. To set the number of rings before your Quartet 2015 answers the call Press buttons in order shown Options At standby press OPTIONS until the display shows ANS MACHINE. OK Select OK.
To turn the message alert beeps on and off Options At standby, press OPTIONS until the display shows ANS MACHINE. OK Select OK. The display briefly shows MAKING LINK then shows ANSWER. Options OK Options Press OPTIONS until the display shows ANS SET UP. Press OK. The display shows ANSWER MODE. CHANGE Press CHANGE. Display shows OFF or ON. The setting shown is the current setting. If this is what you want, select SAVE SAVE.
There are 3 speaker volume settings: To turn remote access on and off Press buttons in order shown Options OK Options OK ANSWERING MACHINE Options At standby press OPTIONS until the display shows ANS MACHINE. Select OK. The display briefly shows MAKING LINK then shows ANSWER. Press OPTIONS until display shows ANS SET UP. Setting theLow base High, or unit Off. speaker volume Options OK Options Press the OPTIONS button to switch between on and off.
To listen to your messages When new messages have been left for you the message symbol flashes in the top right-hand corner of the handset display, the red light also flashes and the handset beeps every 10 seconds (if message alert has been switched on, see page 27). The handset also shows the number of messages stored and the word PLAY. PLAY < > During message playback, as just described, use < and > to skip backwards and forwards through your messages.
To delete all messages at once The answering machine must To listen to a caller leaving a be message (Call Screening) switched on and be set to ANSWER AND RECORD (see page 23). Press buttons in order shown Wait until all messages have been played. Voice says ‘End of messages.’ The display shows END OF MESS and 3 options DEL << STOP. Incoming calls will cause the handset display to show CALL. OK DEL Press DEL. The display shows DELETE ALL. YES Select YES.
Contacting your Quartet 2015 answering machine from another phone (remote access) KEYPAD ✱ CODE Dial your phone number. When you hear your outgoing message, press the ✱ button. You will hear the announcement ‘Please enter your security code’. When you have accessed your answering machine, you can turn it off, play and delete messages, move backwards and forwards through your messages and re-record your outgoing message using the keypad of the phone you are using.
Optional settings The following settings can be altered on your Quartet 2015. To change the handset ringer melody Press buttons in order shown OPTIONAL SETTINGS Options OK Press the OPTIONS button until the display shows the TELEPHONE. SAVE BACK 32 Options Press the OPTIONS button until the display shows TELEPHONE. OK Press OK. The display briefly shows MAKING LINK then HANDSET RING. Options Press OK. Display briefly shows MAKING LINK then HANDSET RING. CHANGE Press CHANGE.
To change the base unit ringer volume To change the dial mode Options Press the OPTIONS button until the display shows TELEPHONE. Options Press the OPTIONS button until the display shows TELEPHONE. OK Press OK. The display briefly shows MAKING LINK then HANDSET RING. OK Press OK. The display briefly shows MAKING LINK then HANDSET RING. Options Press the OPTIONS button until the display shows BASE RING alternating with VOLUME HIGH (LOW or OFF).
To change recall mode Press buttons in order shown Options Press the OPTIONS button until the display shows TELEPHONE. OK Press OK. The display briefly shows MAKING LINK then HANDSET RING. Options Press the OPTIONS button until the display shows RECALL MODE, alternating with TIMED BREAK (or EARTH). OPTIONAL SETTINGS CHANGE Press CHANGE. The display shows TIMED BREAK (or EARTH). Options Use the OPTIONS button to switch between the 2 settings. SAVE Select one and press SAVE. A beep sounds.
Using Select Services Your Quartet 2015 is designed to make it easy for you to access certain BT Select Services, Friends & Family and Call My Bill. The available Select Services are Call Return, Call Diversion, Reminder Call, Call Waiting, 3 Way Calling and Ring Back. When you start to use the Select Services menu, the handset will automatically take you to the last Select Service you accessed.
Call My Bill This feature gives you the cost of calls recorded on your telephone number since your last bill. You can get an instant bill total including all charges up to the last working day. PLEASE NOTE Before phoning the Call My Bill service, you need your BT customer number. This is in the top right-hand corner of your phone bill. Call Diversion SELECT SERVICES You can use your Quartet 2015 to request the network to divert all incoming calls to another number.
To make a Call Return call To edit Call Return (Not to be edited unless requested by your Network Provider.) Press buttons in order shown Options OK Options Press the OPTIONS button until the display shows SELECT SERVS. Press OK. The display shows the last Select Service accessed. Press the OPTIONS button until the display shows CALL RETURN. Options OK Options Either OK Options Press OK. The display shows the last Select Service accessed.
To call Friends & Family To set or edit Friends & Family Press buttons in order shown Options OK Options Press the OPTIONS button. The display shows SELECT SERVS. Press OK. The display shows the last Select Service accessed. Press the OPTIONS button until the display shows FRIENDS/FAM. SELECT SERVICES Press the TALK button or DIAL button. The display briefly shows MAKING LINK then PLEASE LISTEN, the Friends & Family 0800 number is then shown.
To call your bill Options OK Options OR DIAL To set or edit Call My Bill At standby, press the OPTIONS button. The display shows SELECT SERVS. Press OK. The display shows the last Select Service accessed. (Not to be edited unless requested by your Network Provider.) Options Press OPTIONS until the display shows CALL MY BILL. OK Press the TALK button or DIAL button. The display shows the CALL MY BILL number being dialled and then PLEASE LISTEN. You are then connected to Call My Bill.
To set your Call Diversion setting Press buttons in order shown Options OK SET Press the OPTIONS button until the display shows SELECT SERVS. Press OK, then press the OPTIONS button until the display shows CALL DIVERT. Press SET. The display briefly shows MAKING LINK then PLEASE LISTEN. Follow the voice prompts. To edit the Call Diversion set code Options Press the OPTIONS button, the display shows SELECT SERVS. OK Press OK. Display shows the last Select Service accessed.
To edit the Call Diversion cancel code To set or edit the Reminder Call cancel code Options Press the OPTIONS button, the display shows SELECT SERVS. Options OK Press OK. Display shows the last Select Service accessed. OK Options OK Options Press the OPTIONS button until the display shows EDIT SERVS. Press OK. Press the OPTIONS button until the display shows CALL DIVERT alternating with CANCEL. OK Options Press SAVE. The display returns to CALL DIVERT alternating with CANCEL.
To edit or cancel the Reminder Call set up code Press buttons in order shown Options OK Options OK SELECT SERVICES Options Options Press OPTIONS until the display shows SELECT SERVS. Press the OPTIONS button, the display shows SELECT SERVS. OK Press OK. Display shows the last Select Service accessed. Press OK, then press OPTIONS until REMINDER CALL appears. SET Press SET. The display shows MAKING LINK and the REMINDER CALL. Press the OPTIONS button until the display shows EDIT SERVS. Press OK.
To turn Call Waiting ON/OFF Options To edit the Call Waiting code Press OPTIONS button until the display shows SELECT SERVS. OK Press OK. Press the OPTIONS button until the display shows CALL WAITING. ON Press ON or OFF. The display shows MAKING LINK followed by PLEASE LISTEN and your setting is confirmed by the voice. To end the call press TALK or return the handset to the base unit. (Not to be edited unless requested by your Network Provider.) Options OK Options OK Press the OPTIONS button.
Using additional handsets You can register more than one handset on your Quartet 2015 base unit; the maximum is 4. A double beep sounds and the display returns to standby. Your handset is now registered to the Quartet 2015 base unit. To register an additional handset To transfer a call to another handset Press buttons in order shown You are Handset 1 and have taken an incoming call and wish to transfer it to another Quartet 2015 handset that is registered to your base unit.
To register your handset to another Quartet 2015 base VOL Redial OK If you want to re-register the handset on another Quartet 2015 unit – then the handset needs to be completely reset. This is done by pressing the VOLUME button and the REDIAL button together until the display shows RESET. This may take up to 3 seconds. A double beep sounds and the display returns to standby. Your handset is now registered to the Quartet base unit.
Wall mounting Your BT Quartet 2015 can be wall-mounted using the screws and wall plugs provided. Use the wall-mounting template opposite as a guide for the drill holes. Before you wall-mount your Quartet 2015 or handset charger (or both), check that: • The wall can support the weight of the apparatus. WALL MOUNTING • The position you choose leaves enough space for the unit to clear any obstruction on the wall with the aerial extended, such as a shelf. • The positioning gives you sufficient radio coverage.
To wall-mount the handset charger 6 Press the power cord into its guide groove before you hook the unit on the screws. 1 Using a pencil, mark two holes on the wall 48mm apart in the position you want to mount your charger. 2 Drill two holes with a drill bit suitable for the screws and wall-plugs supplied (if required). 3 Drive the screws into the wall, leaving about 9mm free on which to hang the charger.
Help and advice If you have any difficulty using your Quartet 2015, look in this section first for solutions to the most common problems No dialling tone Make sure the telephone lead is plugged into the telephone socket at the back of the Quartet 2015 and that the telephone lead is connected to your wall socket. Check that no other extension is in use. HELP & ADVICE Make sure that you are within range of the Quartet 2015 base unit. Move closer and try again.
BT Helpline 08457 697330 Please call the BT Helpline (local call rates) if you need further assistance with your BT Quartet 2015. Please have your Quartet 2015 Serial Number ready when calling the Helpline. For your convenience please enter the Serial Number, place and date of purchase on Page 5 of this user guide. Emergency services The emergency services can be contacted in the UK by dialling 999. You may also dial 112, which is valid in any country that is a member of the European Community.
Technical advice Environment Your BT Quartet 2015 should be kept free of dust, moisture, high temperature and vibration, and it should not be exposed to direct sunlight. It should not be used in bathrooms or near water. TECHNICAL ADVICE Your Quartet 2015 is designed to be operated in a normal office or domestic environment only, where the relative humidity is no more than 60%. You must not connect more than 4 products to a single line.
Guarantee If you own your BT Quartet 2015 and it is under BT’s guarantee, BT guarantees the product for one year, provided that: The goods have only been used for their intended purpose, and have not been subjected to misuse or been wilfully or accidentally damaged. The goods have not been tampered with or repaired by anyone other than BT, its staff or its agents.
INDEX Index 52 Additional handsets Aerial Answer mode Answering Machine 44 7 23 19 BT Services Information 48 Call Diversion 40, Call My Bill Call Return Call Screening Call Waiting 14, Channel seeker Charging handset batteries 41 39 37 30 43 14 7 Day and time Delete an entry Dial mode Directory 25 18 33 16 Edit an entry Emergency Services Ending calls Environment 17 49 12 50 Friends & Family 38 Guarantee 51 Help and Advice Helpline 48 49 Keypad guard Mains power socket Maintenance Making
Wall mounting Template 72 mm 101 mm 53
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Offices in Europe, North America, Japan and Asia Pacific. The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract. Touchtone™ is a registered trade mark of British Telecommunications plc in the UK. © British Telecommunications plc 1998.
