User guide

1-866-9-TDSBIZ

tdsbusiness.com

Polycom

VVX

Series

Business Media Phone User Guide

3. When you hear the ring-back sound, press Transfer to complete the transfer. Or, if you want to talk with the

person before the transfer completes, connect and talk with the person, and then press Transfer. To cancel

the transfer before the call connects, Press Cancel.

To perform a blind transfer:

1. From Lines or Calls view, press Transfer. The active call is held.

2. From the Dialer, press Blind, and Enter the extension or phone number of the person you want to transfer

the call to. If you don’t see Blind, press More, and then Blind.

The call automatically transfers to the person you speciﬁed.

Transferring a Call Directly to Voicemail

To transfer a call directly to voicemail:

1. From Active Call, Lines, or Calls view, Select More, then Select VM Xfer. Your call will remain active.

2. From the Voicemail Transfer screen, enter the extension number of the voicemail box you desire to transfer

the caller to.

3. Select the Enter key.

The call automatically and immediately transfers directly to the voicemail of the party you speciﬁed, without

ringing that party’s extension ﬁrst.

Parking and Retrieving Parked Calls

You can park any active call, placing it on hold. The parked call can be retrieved from your station or any

station without need to transfer the call. Call Park and Park Retrieve use context-sensitive soft keys on the

VVX, presenting these options only when appropriate to the call state.

The Call Park Recall feature will automatically recall parked calls after a pre-deﬁned timer expires. Based on

the conﬁguration determined by your system Administrator, the call may recall at either your station

and/or an alternative station or Custom Call Routing (hunt) group.

157149/4-14/8571