User guide

1-866-9-TDSBIZ
tdsbusiness.com
Polycom
®
VVX
®
Series
Business Media Phone User Guide
During Calls
When you’re in a call, you can do the following:
• Hold the call.
• Transfer the call to another person.
• Park the call to be retrieved at your station or another location.
• Set up a conference call with the person you’re talking with and another person.
Holding, Transferring, Parking, and Retrieving
Holding and Resuming Calls
You can place any active call on hold. A held call displays in Home, Lines, and Calls view as follows:
To hold a call:
• From Active Call, Lines, or Calls view, Select Hold. If you’re in Calls view, and the active call isn’t
highlighted, be sure to Select it.
To resume a held call:
• Do one of the following:
- From Lines view, Select Resume. If there’s more than one held call on the line, the last call that you held
will be resumed. If you have multiple lines and you Select Resume, the last call that you held—on either
line—will be resumed.
- From Calls view, Select the call to highlight it, and Select Resume.
Transferring Calls
When you transfer a call to another person, you have the option to talk to the person before the transfer completes.
If your phone supports a blind transfer, you can automatically transfer a call without talking to the other person.
The call is automatically transferred after you dial the number you’re transferring the call to.
To transfer a call:
1. From Lines or Calls view, press Transfer. The active call is held.
2. From the Dialer, place a call to the person you want to transfer the call to.
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