Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Polycom Moscow info@polycom-moscow.ru T +7-495-924-25-25 www.polycom-moscow.ru UC Software 4.1.2 | November 2012 | 1725-44635-001 Rev.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Copyright ©2012, Polycom, Inc. All rights reserved. 6001 America Center Dr San Jose, CA 95164 USA No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format. As between the parties, Polycom, Inc.
Contents About This Guide ................................................................................................................. vii Who Should Read this Guide? ....................................................................................................... vii How to Use this Guide .................................................................................................................. vii Conventions Used in this Guide ............................................................
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Ending Calls .................................................................................................................................. 26 Using Headsets............................................................................................................................. 26 Enabling Headset Memory Mode .......................................................................................................
Contents Chapter 3: Using Advanced Features .................................................................................... 59 Using Buddy Lists ......................................................................................................................... 59 Updating Your Status .......................................................................................................................... 60 Setting Up and Managing a Buddy List ....................................................
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Using a Mouse and Keyboard with Your Phone ............................................................................. 85 Starting and Stopping Polycom Desktop Connector........................................................................... 85 How to Use Your Computer’s Mouse and Keyboard with Your Phone .............................................. 86 Logging into Phones ........................................................
About This Guide This guide applies to two phones: the Polycom® VVX® 500 business media phone and the Polycom® VVX® 600 business media phone. You can use this guide if you have either phone. This user guide will help you to navigate and use your VVX 500 or VVX 600 phone. It will give you an overview of your phone, and walk you through tasks so you can successfully use your phone to perform basic and advanced phone functions.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Chapter 5: Administrative Tasks This chapter describes tasks that your administrator may ask you to perform. These tasks include investigating phone issues, restarting the phone, updating the phone’s configuration, and testing the phone’s hardware. Copyright, Safety, and Regulatory Notices This section provides important safety and compliance information relating to your phone.
About This Guide Dialpad The dialpad is the area of the keypad you use to enter numbers and characters. The dialpad consists of all the number keys, as well as the asterisk (*) and pound (#) keys. Scroll This action describes how to view lists that appear on more than one screen. To scroll through items or lists, touch the screen, and then drag your finger up, down, left, or right. To stop scrolling, stop the dragging motion. Swipe This action moves a list of items up, down, left, or right.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Soft key area The soft key area (shown next) is the area along the bottom of the screen that displays context-sensitive soft keys. Status bar The status bar (shown next) is the top-most part of the touchscreen. It displays the time and date, and, if your phone has messages, scrolling messages under the time display. The information that displays on the left of the status bar depends what view you’re in.
About This Guide Typographic Conventions The following table outlines the typographic conventions are used in this guide. Typographic Conventions Typographic Convention Description Bold Highlights interface items such as menus, soft keys, file names, and directories. Also used to represent menu selections and text entry to the phone.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide ○ Polycom VVX 500 Business Media Phone Administrators’ Guide—This guide provides detailed information about setting up and configuring your phone, including how to configure features. It is available from the Polycom VVX 500 Support page (http://support.polycom.com/PolycomService/support/us/support/voice/business_media_phones/vvx500.html).
Chapter 1: Getting Started Before you use your phone, you may wish to take a few moments to become familiar with its features and user interface. In this chapter, you’ll learn about your phone’s components, the screen layout, and how to use the touchscreen. You’ll also learn how to clean the touchscreen and configure your phone remotely using the Polycom Web Configuration Utility.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Feature Description Reversible tab Secures the handset in the cradle when your phone stand is positioned at a high angle. To secure the handset, remove the tab, reverse it so the protrusion points up, and re-insert it. Then, position the handset so the protrusion on the tab fits into the slot on the handset. Speaker Provides ringer and hands-free (speakerphone) audio output.
Chapter 1: Getting Started Web Info: Attaching Phone Hardware For information on attaching phone hardware, including how to connect your phone to the network, see the Quick Start Guide for your phone, available by navigating to your phone’s Support page from the Business Media Phones Support page. Phone Views Your phone has four main views: Home, Calls, Active Call, and Lines view (the default). To change views: For Home view, press From Home view, press .
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Home View You can display Home view (shown next) by pressing . Home view displays your phone line, and icons you can tap to access phone features, settings, and information. At the bottom of Home view is a Page Indicator that you can press and hold to control how many icons Home view displays. To show all Home view icons (shown next), press and hold the Page Indicator shown above.
Chapter 1: Getting Started DND—Tap DND to toggle DND (Do Not Disturb) on or off. When DND is enabled, your phone won’t ring and incoming calls will go to voice mail. Settings—Tap Settings to access phone features and settings to customize your phone. Additional icons may include: Applications—Tap Applications to access a menu of custom applications. See your administrator for information about any specific applications listed in this menu.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide If your phone is idle, you can: Tap a phone line to access the Dialer. Swipe to switch between Lines view and the Idle Browser (if available). If your phone has calls, the phone line indicates the number of calls you have, and if they’re active or held. If the phone line has an active call, a green bar displays, as shown in the following VVX 500 example.
Chapter 1: Getting Started Calls View You can access Calls view (shown next) if your phone has multiple calls in progress, or you have one held call. If you’re in Home view, you can display Calls view by pressing , or tapping in the status bar. To switch between Lines and Calls view, swipe the screen right or left. Scroll to see all your calls. If your phone has multiple lines, calls display under the associated line. Call color indicates status: Dark green—Active call.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Understanding Phone Icons and Status Indicators The following icons and indicators symbolize phone, call, or buddy/contact status, or indicate that a feature is enabled. You can tap certain icons to access information or features. Icon 8 Description Icon Description Registered line Status indicators in Lines view. A flashing red bar indicates held calls. A green bar indicates an active call.
Chapter 1: Getting Started Navigating Your Phone Interface The following table shows you how to navigate your phone’s screens, as well as select and highlight options. If you want to… Do this… Return to Home view from any screen Press Return to the previous screen Tap Back, as shown next. Switch phone views Press . to display a different view. Swipe to switch between two views. If you’re in Home view and press , the Idle Browser may display. Swipe the screen to display Lines view.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Entering Data and Updating Fields You can enter information and edit fields using the onscreen keyboard, or using the dialpad keys on the phone console. Before you use the onscreen keyboard or the dialpad keys to enter information in fields, you can tap the Encoding or Mode soft key to specify how you want to enter information: Mode—enables you to enter just numbers, or text in titlecase, lowercase, or uppercase characters.
Chapter 1: Getting Started Using the Onscreen Keyboard Use the onscreen keyboard (shown next) to quickly update field information. If a data entry field only requires numbers, the onscreen keyboard will just show numbers. To access the onscreen keyboard, tap in the phone’s status bar, as shown next. The icon displays in the status bar whenever you can enter information in a field. To use the onscreen keyboard: 1 Open the onscreen keyboard by tapping in the phone’s status bar.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide 3 Press your finger on the character you want. The character will display in a magnified view on the screen, as shown next. To enter the character, lift your finger. If you don’t want to enter the character, drag and lift your finger. 4 When you finish entering information, tap . 5 Tap Save. Use the tips in the following table to enter information using the onscreen keyboard.
Chapter 1: Getting Started Using the Dialpad Keys on the Phone Console Instead of using the onscreen keyboard, you can use the dialpad keys on your phone console to update field information. If a field requires data input, tap Encoding or Mode to specify how you want to enter data. Use the tips in the following table to enter information using the dialpad.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Cleaning the Touchscreen The touchscreen requires very little maintenance. Periodically, however, you may need to clean it. Use a clean, dry, microfiber cloth—the kind you would use to clean glass surfaces—to wipe the touchscreen. This type of cloth is available from many office supply stores. Before you clean the screen, disable it so you don’t activate phone functions while you wipe the touchscreen.
Chapter 1: Getting Started Configuring Your Phone Using the Web Configuration Utility This user guide explains how to update phone settings from your phone, using the phone’s menu commands. If you wish, you can also update these settings remotely with the Polycom Web Configuration Utility. The phone’s Web Configuration Utility enables you to view and configure phone behavior from a computer using any compatible Web browser. The utility provides a browser-friendly view of your phone’s current settings.
Chapter 2: Using Basic Features Now that you’re familiar with your phone’s user interface and how to interact with it, you’re ready to perform basic phone tasks that you’ll use on a daily basis. At the end of this chapter, you’ll become expert at handling multiple calls at one time, manipulating incoming and active calls, and accessing directories and lists so you can perform tasks quickly and efficiently.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide During a call, you can alternate between handset, headset, or speakerphone modes by picking up the handset, or pressing or . For example, if you’re using the handset, you can switch to headset mode by pressing , or switch to speakerphone mode by pressing . When you’re in speakerphone mode, glows green. When you’re in headset mode, glows green if an analog headset is connected, and blue if a USB headset is connected.
Chapter 2: Using Basic Features If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and either Home or Calls view displays, as shown next. The view that displays depends if your phone last displayed Home or Lines view. Incoming call from Home view: Incoming call from Calls view: To answer the call, pick up the handset, press the speakerphone. , or press .
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Answering Another Call If you have a call and an incoming call arrives on the same or a different line, a call waiting tone beeps, and the Incoming Call window displays, as shown next. To answer the call, tap Answer. The call you were in is held. If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and either Home or Calls view displays, as shown next.
Chapter 2: Using Basic Features Answering on a Shared Line If you share a line with another phone, you can answer calls as described above. Or, someone who shares the line can choose to answer the call from their phone. If you answer the call and hold it, anyone who shares your line can answer the held call. For more information about shared lines, including what you can and can’t do with shared lines, see Working with Shared Lines.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Managing Multiple Calls You can easily manage multiple calls from Lines and Calls view. To switch between the two views, swipe the screen. Lines view shows you each line on your phone, and how many calls each line has, as shown next. A green bar indicates a line with an active call. A flashing red bar indicates a line with one or more held calls.
Chapter 2: Using Basic Features User Tip: Navigating Back to Calls View If you navigate away from your call(s), tap (shown next) to see Active Call or Calls view. Placing Calls You can place a call using the handset, speakerphone, or headset. You can dial the number first, and then choose the method—by picking up the handset, pressing , or pressing —or choose the method first, and then dial the number.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide From Home view, tap New Call. From Lines or Calls view, tap the New Call soft key. (The New Call soft key won’t display if you have an active call.) If your phone is idle, start entering a phone number. Pick up the handset, or press or . This method only works if you don’t have an active call. In Lines view, tap a phone line that doesn’t have any calls.
Chapter 2: Using Basic Features To call from your Favorites list: 1 From Home view, tap New Call. 2 From the Dialer, tap Favorites. 3 From your Favorites list, tap the favorite you want to call. The call is automatically placed. Timesaver: Automatically Dialing Favorites You can quickly dial a favorite from Home or Lines view: From Home view: Tap the phone line, and tap the favorite you want to call. From Lines view: Tap the favorite you want to call.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Ending Calls To quickly end an active call, replace the handset, or press or . Or, from Active Call, Lines, or Calls view, tap End Call. If you’re in Calls view, be sure to highlight the call first. Note: How Do I End a Held Call? A call must be active to end it. To end a held call: From Calls view, tap the held call to highlight it, tap Resume, and then tap End Call.
Chapter 2: Using Basic Features Troubleshooting: Why Doesn’t My Headset Work with My Phone? Certain USB headsets—such as those that come with a docking station—have two modes: deskphone and softphone. To work with your phone, your headset must be in softphone mode. If you can’t operate the phone from your headset, your headset may be in deskphone mode. To switch modes, press and hold the headset hookswitch until you hear a sound or message on the headset.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Turning On the Bluetooth Option Before you can use a Bluetooth headset with your phone, you need to turn on the Bluetooth option. When Bluetooth is turned on, the Bluetooth icon ( ) displays in the status bar, as shown next. After you turn on the Bluetooth option, you can pair and connect your Bluetooth headset.
Chapter 2: Using Basic Features To pair and connect your Bluetooth headset with your phone: 1 Turn your Bluetooth headset on and place the headset in discovery mode. To place your headset in discovery mode, refer to your headset documentation. 2 From Home view, tap Settings > Basic > Bluetooth Settings > Manage BT Headsets. A list of all paired and connected headsets displays, as shown next.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide 4 Tap the headset you want to pair and tap Add to begin the pairing process. An Adding device message displays. After your headset is added, the Manage BT Headsets screen displays. Your headset will be paired, but not connected, as shown next. Note: Why Doesn’t My Headset Pair Automatically? If your headset is an older model, you may have to enter a password (for example, 0000) before the headset can pair with your phone.
Chapter 2: Using Basic Features Handling Calls with Your Bluetooth Headset If your Bluetooth headset is turned on, and paired and connected with your phone, you can: Use the headset to handle calls, including muting and adjusting call volume. Initiate and end calls on your headset by pressing , or using a control on the headset. Switch to handset or speakerphone mode during a headset call by picking up the handset or pressing .
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Responding to Incoming Calls While your phone rings, you can do the following: Temporarily ignore the call before answering it. Reject the call so it goes directly to voicemail. Forward the call to another person. Ignoring Incoming Calls Ignore or silence a call to stop your phone from ringing. Even though the call is ignored, your phone will still display the incoming call notification so you can still answer the call.
Chapter 2: Using Basic Features During Calls When you’re in a call, you can do the following: Hold the call. Transfer the call to another person. Set up a conference call with the person you’re talking with and another person. Holding Calls You can place any active call on hold. A held call displays in Home, Lines, and Calls view as follows: To hold a call: From Active Call, Lines, or Calls view, tap Hold. If you’re in Calls view, be sure to highlight the call first.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Transferring Calls When you transfer a call to another person, you have the option to talk to the person before the transfer completes. If your phone supports a blind transfer, you can automatically transfer a call without talking to the other person. The call is automatically transferred after you dial the number you’re transferring the call to. To transfer a call: 1 From Active Call, Lines, or Calls view, tap Transfer.
Chapter 2: Using Basic Features Timesaver: Completing a Transfer If you’re using a handset, complete a transfer by replacing the handset. Setting Up and Handling Conference Calls You can set up a conference call with two other people. Depending on your phone system, you may be able to add more than two people to your call; ask your system administrator for the maximum number. Just as with other calls, you can hold and resume conference calls.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide 4 When the second person answers, tap Confrnc to join everyone in a conference. The Active: Conference screen displays, as shown next. User Tip: How to Quickly Set Up a Conference If your phone has an active call and one held call—on the same or a different line—tap Join from either Lines or Calls view to automatically create a conference call. The conference call takes place on the line from which you handled the last active call.
Chapter 2: Using Basic Features Ending Conference Calls To end a conference, and your connection to the other people, tap End Call. By default, when you tap End Call, the other two people remain connected. However, your system administrator may have set up your phone so that all connections end. To end a conference call: From Active Call, Lines, or Calls view, tap End Call. The conference call ends. By default, the other two people remain connected.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide To manage a person in a conference call: 1 Set up an active conference call. 2 From Active Call, Lines, or Calls view, tap Manage. If you’re in Calls view, be sure to highlight the conference first. The following examples show the screens that display when you manage a conference.
Chapter 2: Using Basic Features Changing the Way Calls are Answered Change the way calls are answered by doing the following: Forwarding all calls to another person. Rejecting calls from a contact. Diverting calls from a contact to another person. Temporarily refusing all calls by enabling Do Not Disturb. Forwarding All Calls to Another Person You can set up your phone to forward all calls to another number, even if the Do Not Disturb feature is enabled.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide If a phone line is idle, Lines view displays the forwarding icon, next to the phone line, as shown next. To disable call forwarding: 1 From Home view, tap Forward. 2 If your phone is set up with multiple lines, tap the line to disable forwarding for. 3 From the Forwarding Type Select screen, tap the forwarding type to disable, and tap Disable.
Chapter 2: Using Basic Features 3 From the contact’s information screen, tap . 4 From the Edit Contact screen, do the following: ○ Tap Divert Contact, and enter the number of the person you want the call to go to. ○ Tap Auto Divert, and tap Enabled. ○ Tap Save. Using Do Not Disturb Enabling Do Not Disturb (DND) stops your phone from ringing and sends all incoming calls directly to voicemail. All calls you receive while DND is enabled are logged to your Recent Calls list.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide The DND icon in Home view, , changes to , as shown next. Note: Do Not Disturb and Shared Lines Enabling Do Not Disturb on shared lines disables ringing only. You’ll still see a visual notification of the call and have the option to answer the call.
Chapter 2: Using Basic Features To enable or disable Do Not Disturb for a particular line: 1 From Home view, tap DND. 2 From the Line Select screen, tap the line to enable or disable Do Not Disturb on. 3 From the Do Not Disturb screen, tap Enable or Disable. User Tip: Automatically Enabling or Disabling Do Not Disturb for All Lines To automatically enable Do Not Disturb for all lines, tap Set All. To automatically disable the feature for all lines, tap Clear All.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide A flashing Message Waiting Indicator, located at the top-right of your phone. An audible alert (if your phone is on-hook). Note: Temporarily Removing Message Indicators To temporarily remove message indicators, tap , and tap Message Center (or tap Messages from Home view, and tap Message Center) and tap Clear. After a period of time—usually about an hour or two—the message indicators will appear again.
Chapter 2: Using Basic Features Icons display next to a call to indicate the call type: Placed calls display . Received calls display Missed calls display . . To view your Recent Calls list: From Home view, tap New Call, and tap Recent. You can also access recent calls by tapping Directories from Home view, and tapping Recent Calls. Timesaver: Quickly Accessing the Recent Calls List To quickly access recent calls, tap in Lines, Calls, or Active Call view, as shown next.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide To customize the list: From your Recent Calls list (shown next), tap for specific lines. to sort and order calls, and tap to filter calls When you sort calls by the time of the call, you can order calls in ascending (oldest call first) or descending (most recent call first) order. When you sort calls by call name, you can order calls in ascending (alphabetical) or descending (reverse-alphabetical) order.
Chapter 2: Using Basic Features Working with Your Contact Directory You can store a large number of contacts in your phone’s local Contact Directory (shown next). Contact your administrator for the exact number. From your local Contact Directory, you can: View contact information. Search for contacts. Dial contacts. If you can update your Contact Directory, you can also do the following: Add contacts. Update contact information. Delete contacts.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide To view contact information: From your Contact Directory, tap the contact. The contact’s information screen, including the contact’s name and phone number, displays (as shown next). Additional information—such as a job title, label, or email address—may also display. To search for a contact: 1 From your Contact Directory, tap Search. 2 From the Search screen, enter search criteria and tap Search.
Chapter 2: Using Basic Features To add a contact: 1 From your Contact Directory, tap . 2 From the Add Contact screen, enter contact information: Note: Directory Fields are Set by Your Administrator Your phone may not display all contact fields. For more information, see your administrator. The only required field is the Contact field—the contact’s phone number. ○ For First Name, enter the contact’s first name. ○ Tap Last Name, and enter the contact’s last name.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide ○ Tap Block Buddy, and enable or disable the setting. The default setting is Disabled. If enabled, the contact can’t monitor your status. For more information on monitoring status, see Using Buddy Lists. 3 Tap Save. Timesaver: Saving Recent Callers and Corporate Directory Contacts to Your Directory You can automatically save a recent caller to your directory. From your Recent Calls list, tap next to the call record.
Chapter 2: Using Basic Features User Tip: Saving Corporate Directory Search Results You can save your last search results, so that the next time you view the Corporate Directory, the results of your last search will display. To save Corporate Directory search results, tap Settings from Home view, and tap Basic > Preferences > Corporate Directory > View Persistency. From the View Persistency screen, tap Enabled. The next time you view Corporate Directory, your last search results will display.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Muting the microphone. Changing where you hear sound effects. Updating the Incoming Call Ringtone A simple way to personalize your phone is to change your phone’s ringtone. You can even pick unique ringtones for the different lines on your phone. To select an incoming call ringtone for your phone or a line: 1 Tap Settings from Home view, and tap Basic > Ring Type.
Chapter 2: Using Basic Features Muting the Microphone Mute the microphone so other parties can’t hear you. Microphone Mute applies to all modes (handset, headset, and speakerphone). You can still hear all other parties when you mute the microphone. To mute the microphone: During a call (including a conference call), press . The Mute key glows red. The other parties can’t hear you. To disable Mute, press again.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Contacts that have a favorite index number display , as shown next. All your favorites display in your Favorites list. A smaller number of Favorites (11 for the VVX 500 and 15 for the VVX 600) display in Lines view and from Home view. The following figure shows a sample Favorites list. The following figure shows your favorites in Lines view. Favorites display under the phone line(s).
Chapter 2: Using Basic Features Favorites also display from Home view, as shown next. Favorites display consecutively, according to their index number. The contact with the lowest number displays first. To reorder your favorites, assign the contact a different index number. To see your Favorites list: Tap New Call from Home view, and tap Favorites. To see your favorites from Home view: From Home view, tap the phone line. To see your favorites from Lines view: From Home view, press .
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide To quickly call a favorite: From your Favorites list, or from Home or Lines view, tap the favorite you want to call. The call is automatically placed. To reorder your favorites: 1 From your Contact Directory, tap the contact. 2 From the contact’s information screen, tap . 3 From the Edit Contact screen, tap Favorite Index, and enter a new favorite index number. 4 Tap Save.
Chapter 2: Using Basic Features In Lines view, the following icons and status indicators display for shared lines, depending if the line is idle, has an active call, or has a held call: Shared Line Status Icon and Status Indicator Status Indicator Idle (No indicator) Active call Solid green Held call Flashing red Note: Unsupported Features on Shared Lines Call Forwarding is not available on shared lines. Enabling Do Not Disturb on shared lines disables ringing only.
Chapter 3: Using Advanced Features Now that you’ve mastered the basic features of your phone, you’ll want to learn about all the other interesting and powerful features that your phone has to offer.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Block people from monitoring your status Monitor your buddies from your phone Note: Buddies and Microsoft Lync Server If your phone is configured to work with Microsoft Lync Server, the way you manage buddies is different. For more information, see Using Polycom Phones with Microsoft Lync Server Quick User Guide, available by navigating to your phone from the Polycom Business Media Phones Support page.
Chapter 3: Using Advanced Features To update your presence setting: 1 From Lines view, tap My Status. Or, tap Settings from Home view, and tap Features > Presence > My Status. 2 From the My Status screen, tap the status you want. Your new status is sent to phones watching you. User Tip: How to Automatically Change Your Status When Your Phone is Idle You can enable your phone to automatically set your status to Away if your phone is idle for a certain length of time.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Blocking Contacts from Viewing Your Status You can prevent someone from monitoring you by blocking the contact in your Contact Directory. If you unblock the contact, the contact can add you to their Buddy list and monitor you.
Chapter 3: Using Advanced Features Your buddies display an icon next to their name to indicate their status. The following table shows the icons and the status they represent. Buddy Status Icon Buddy Status Available Do Not Disturb Busy Offline Away No information Icon The following table shows you how to monitor your buddies from your Buddy Status list, Home view, and Lines view. To monitor buddies from… Do this… Buddy list From Lines view, tap Buddies.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide To monitor buddies from… Do this… Home view From Home view, tap the phone line. The buddies who are favorites display their status, as shown next. Integrating with Microsoft Lync Server Your system administrator can configure your phone to work with Microsoft Lync Server and communicate with others using Microsoft Lync. From your phone, you can monitor the status of your Microsoft Lync contacts.
Chapter 3: Using Advanced Features You can’t record when: There are no connected calls on your phone. You place a new call to transfer a call or set up a conference. The phone prompts you to answer an incoming call. If you hold a call, recording pauses. Recording continues if the called party places you on hold. Recording stops if all active calls end, no matter who ends the calls. If you press while recording, only the called parties are recorded.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Web Info: Which USB Flash Drives Does My Phone Support? For a list of supported USB flash drives to record phone audio, see Supported USB Devices (Technical Bulletin 38084). Caution: Be Aware of Laws Governing Call Recording You may be required by federal, state, and/or local laws to notify some or all called parties when you record calls. You can find specific information about US state requirements at http://www.rcfp.org/taping/.
Chapter 3: Using Advanced Features Note: Managing a Call While You’re Recording You can hold, end, transfer, or set up a conference call while you record, or while a recording is paused. To manage a call during a recording, tap Back and choose the task you want to perform. To see the Recording soft keys again, tap Record. To record a conference: You can record a conference call in the same way as other calls with the following exceptions: All conference call participants are recorded.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide User Tip: Other Ways to Listen to Recorded Calls You can play back recorded files on other devices, such as a Windows® or Apple® based computer using an application capable of playing .wav files. If an error occurs while a recording plays, playing stops. To browse recorded files: Tap Settings from Home view, and tap Features > Removable Storage Media > Browse Recordings. A list of recordings displays, as shown next.
Chapter 3: Using Advanced Features Playing displays on the screen. The position indicator—in hours, minutes, and seconds—that displays above the progress bar changes as the file plays in real time, as shown next. While the recording plays, you can pause by tapping Pause. To resume playing, tap Resume. To stop playing and return to the Browse Recordings screen, tap Exit.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide To view an interactive Main Browser, tap Applications from Home view. From the Main Browser, you can: Tap hyperlinks to view more Web pages. Tap a text box and enter information by using the dialpad keys on the phone console or the editing icons. Move around by swiping your finger up, down, right, or left. Scrolling indicators on the screen indicate your position on the Web page. To stop a scrolling page, touch the screen.
Chapter 3: Using Advanced Features Entering Information in the Main Browser Editing icons enable you to enter information in text boxes. To display the editing icons, tap a text box in the Main Browser. Tap this… To do this… Select lowercase, uppercase, or numerical mode, or a special character encoding. Display an onscreen keyboard so you can enter numbers, letters, and characters in a text box. Hide the editing icons and display the navigation icons.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Push-to-Talk Mode Your system administrator can enable your phone to operate in a broadcast mode called Push-to-Talk (PTT). In order to send and receive PTT broadcasts, you have to subscribe to PTT channels. PTT broadcasts are collaborative: you can transmit messages and listen to replies. Sending and Receiving PTT Broadcasts By default, you’re subscribed to Channels 1, 24, and 25.
Chapter 3: Using Advanced Features Note: What Happens if I Release Talk During A Broadcast? If you release Talk while you’re sending the broadcast, the broadcast temporarily stops and enters a 10 second waiting period. During this period, the channel remains open to give people a chance to reply. At any time during the waiting period, you can resume your broadcast by pressing and holding Talk. If no one broadcasts during the waiting period, the channel closes and the broadcast ends.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide If your phone isn’t allowed to receive broadcasts during active calls, the broadcast displays as a Pending broadcast. To listen to the broadcast, hold or end the call, or tap the broadcast, and tap Accept. If the broadcast is a Priority or Emergency broadcast, the broadcast immediately plays. You’ll hear both the original call and the broadcast. To listen to only the broadcast, hold or end the call.
Chapter 3: Using Advanced Features Updating the Default Channel If you press and hold Talk, your broadcast will automatically transmit on the default channel, Channel 1. If you want, you can change the default channel. To update the default channel: 1 Tap Settings from Home view, and tap Basic > Preferences > Paging/PTT Configuration > PTT Push to Talk. 2 From the PTT Channel Configuration screen, tap Default Channel, and tap the number of the channel you want to use.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Group Paging Mode Your phone may be enabled to operate in a broadcast mode called Group Paging mode. In this mode, you can broadcast one-way announcements to a specified group of phones, called a Paging Group. In Group Paging mode, users must subscribe to Paging Groups to send and receive pages. Sending and Receiving Pages To send and receive pages, you need to subscribe to certain paging groups.
Chapter 3: Using Advanced Features You’ll receive pages on the paging groups you’re subscribed to as well as Group 24 (Priority pages) and Group 25 (Emergency pages). If you enabled Do Not Disturb, you’ll only receive Emergency pages. Non-emergency pages won’t display or play on your phone. Receiving Pages When You’re Not in an Active Call If you receive a page and you’re not in an active call, the page immediately plays, regardless of the paging priority. While a page plays, you can: Hold the page.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Updating the Default Paging Group If you press and hold Paging, your page will automatically go to the default paging group, Paging Group 1. If you want, you can change the default paging group. To update the default Paging Group: 1 Tap Settings from Home view, and tap Basic > Preferences > Paging/PTT Configuration > Group Paging. 2 From the Group Paging Configuration screen, tap Default Group, and tap a new paging group number.
Chapter 3: Using Advanced Features Using the Calendar If your phone is configured to connect to the Microsoft Exchange Server, you can view and join meetings scheduled in your Microsoft® Outlook® application from your phone. If your phone is configured to connect to the Microsoft Exchange Server, and the Polycom® Conferencing for Microsoft® Outlook® software feature is installed at your site, you can schedule meetings using Polycom Conferencing for Outlook.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Opening and Closing the Calendar To open the calendar, tap Calendar from Home view. The Calendar’s Day view displays (as shown next), showing your meetings for the day. From Day view, you can access additional Calendar views: Month View and Meeting view. To see Month view, tap . To see Meeting view, tap a meeting. To close the Calendar, press . Or, navigate to Month view by tapping , and tap .
Chapter 3: Using Advanced Features Navigating Day View When you tap a day in Month view, Day view displays. Day view shows all the meetings scheduled for the selected day, including the time, subject, and location of each meeting, as shown next. To navigate in Day view: To view the meetings for the previous day, tap To view the meetings for the next day, tap . . To view details for a specific meeting, tap the meeting. To see the day’s meetings, scroll up and down.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Navigating Meeting View You can view meeting details from Meeting view, as shown next. To see Meeting view, tap a meeting in Day view. From Meeting view, you can: View the meeting’s start and end time, location and organizer, required attendees, and meeting description. View the numbers that you can call to join the meeting. Tap a meeting number to join the meeting.
Chapter 3: Using Advanced Features To enable or disable meeting reminders: 1 Tap Settings from Home view, and tap Basic > Preferences > Calendar Settings. 2 From the Calendar Settings screen, tap Reminder, and enable or disable the setting. The default setting is Enabled. When enabled, your phone will display reminders for all meetings. When disabled, the phone won’t display reminders for any meeting.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide To join a meeting from a meeting reminder: From the reminder, tap the meeting number that displays at the far-left of the reminder, as shown next. If you want to use another number to join the meeting, and the meeting organizer has specified alternate meeting numbers you can call, tap Detail from the reminder, as shown next. The Calendar displays Meeting view, which may list alternate numbers you can call.
Chapter 3: Using Advanced Features Using a Mouse and Keyboard with Your Phone You can use your computer’s mouse and keyboard to enter information and navigate screens on your phone. For example, you can enter phone numbers, contact directory information, and select touchscreen objects without using the phone’s keypad or tapping the touchscreen. You can easily move the mouse pointer back and forth between your computer and your phone depending on your task.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide When your phone is configured correctly, the Polycom Desktop Connector turns red (shown next). When the red icon displays, the application is enabled and connected to your phone, and you’ll be able to use your mouse and keyboard with your phone. If the icon doesn’t change, contact your system administrator.
Chapter 3: Using Advanced Features Troubleshooting: Why Can’t I Use My Computer Keyboard to Enter Information in Certain Fields? If you can’t use your computer keyboard to enter information in a field on your phone, check to see if the field has a flashing cursor. Entering information using your computer keyboard will only work if the field has a flashing cursor. When you use your mouse and keyboard with your phone, you can do the following: Use your keyboard to enter information on your phone screen.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide You can also use the function keys on your keyboard to save time and be more productive. The function keys are mapped to features on your phone, as shown in the following table.
Chapter 3: Using Advanced Features Logging into Phones If your system administrator has set up the User Login feature, you can view your personal phone settings from any phone in the organization. This means you can access your contact directory and speed dials, as well as other phone settings, even as you temporarily change work areas. If you change any settings while you’re logged in to a phone, the settings are saved and displayed the next time you log in to a phone.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide To log in to a phone: 1 If the User Login screen is in view, go to step 2. If the User Login screen isn’t in view, do one of the following: ○ From Lines view, tap Log in. or ○ Tap Settings from Home view, and tap Features > User Login > Log in. 2 From the User Login screen, enter your user ID and password, and tap Log in. Default passwords are preset at the factory to the numerals 123.
Chapter 3: Using Advanced Features Changing Your Password You can change your password from any phone that you’re currently logged in to. To change your user password: 1 Log in to any phone on your network. 2 Tap Settings from Home view, and tap Features > User Login > Change User Login Password. 3 From the Change User Login Password screen, enter your old password, enter a new password and confirm it, and then tap Enter. Your password is changed.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide To change your user password: 1 Tap Settings from Home view, and tap Advanced. 2 From the Password screen, enter your user password, and tap Enter. 3 From the Advanced screen, tap Change User Password. 4 From the Change User Password screen, enter your password information, and tap Enter. Locking and Unlocking Your Phone You can choose how you want your phone to handle incoming calls when it is locked.
Chapter 3: Using Advanced Features Calling and Answering from a Locked Phone From a locked phone, anyone can dial the standard emergency number, such as 911, and up to five other authorized numbers that an administrator can set up. You can’t call any other numbers from a locked phone. If you set up your phone so you can answer incoming calls when your phone is locked, you can answer calls by entering your user password.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Note: Accessing the Calendar when the User Login Feature is Enabled If you log in to a phone that has the User Login feature enabled, and then want to access features that require your login credentials, you’ll need to re-enter your login credentials so that the features will work. To re-submit or enter your login credentials: 1 Tap Settings from Home view, and tap Basic > Login Credentials.
Chapter 4: Customizing the Phone’s Display In the previous chapters, you learned how to customize calls—such as how to change call volume, forward incoming calls in a special way, or divert calls from a contact. But what if you want to customize the touchscreen display? This chapter shows you how you can customize the display so that it’s unique to you. Basic customizations include changing the time and date format and updating the screen brightness.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide You can choose from a variety of time and date display formats, including options to display the day, month, or year. You can also turn the time and date display off, so it doesn’t display at all. Select and set options that are right for you. The following figure shows the default display for the time and date. To update the time and date display: 1 Tap Settings from Home view, and tap Basic > Preferences > Time & Date.
Chapter 4: Customizing Your Phone The backlight automatically turns on with any phone activity. By setting the Backlight Timeout, you can determine how long the phone should be idle before the backlight dims to its Backlight Idle intensity. By default, after the phone is idle for 40 seconds, the backlight dims. To change the backlight intensity: 1 Tap Settings from Home view, and tap Basic > Backlight Intensity. 2 From the Backlight Intensity screen, tap Backlight On Intensity.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide To change the background picture: 1 Tap Settings from Home view, and tap Basic > Preferences > Background. The Background screen displays. Depending how your system is set up, you may have to tap Settings from Home view, and tap Basic > Preferences > Background > Select Background. The Select Background screen will display instead. The following figure shows a sample background screen.
Chapter 4: Customizing Your Phone To use a picture on your USB flash drive as the background picture on your phone: 1 Tap Settings from Home view, and tap Features > Removable Storage Media > Picture Frame. Your pictures will display, one-by-one. 2 To set a picture as the background picture for your phone, wait for the picture to display, and tap . Or, tap one of the arrow icons, , to display the picture, and tap . Home view updates to display the background picture you selected.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide 2 Attach the USB flash drive to your phone. The USB icon, , displays on the status bar. Web Info: How Do I Attach a USB Flash Drive? For information on how to attach a USB flash drive, see the Quick Start Guide for your phone, available by navigating to your phone from the Business Media Phones Web page. 3 Tap Settings from Home view, and tap Basic > Preferences > Picture Frame.
Chapter 4: Customizing Your Phone Interrupting and Disabling Screen Savers You can stop a screen saver at any time by touching the screen. After your phone is idle for the specified period of time, the screen saver will start again. You can disable a screen saver—prevent it from starting, even if your phone has been idle for the specified period of time—by doing the following: Removing the USB flash drive.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide The following figure shows a picture that is stored on a USB flash drive, and the six icons that display so you can set a picture as the background image on your phone, or display the pictures as thumbnails, one-by-one, or as one picture only. Tap an icon to do the following: Tap this… To do this… View thumbnails of your pictures. View the previous picture. View the next picture. Pause and display the current picture only.
Chapter 4: Customizing Your Phone During off hours, the message Off Hours Mode scrolls on the status bar. Your phone will exit power-saving mode if a phone event occurs—for example, if the phone has an incoming call or message, or you press a key or tap the screen. If a screen saver is enabled on your phone, power-saving mode will still occur. The power-saving settings you can update are: Office Hours—When you start work and how long you’re in the office each day.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide To change timeouts: 1 Tap Settings from Home view, and tap Basic > Power Saving > Timeouts. 2 Tap Office Hours Idle Timeout, and enter the number of minutes the phone should wait, during office hours, before starting power-saving mode. Enter a number between 1 minute and 600 minutes. The default is 10 minutes.
Chapter 5: Administrative Tasks If your phone is unable to operate properly, you may have to investigate or troubleshoot issues. To solve issues, your administrator may ask you to restart your phone, update the phone’s configuration, or test phone hardware. This chapter shows you how to perform all these tasks. Investigating Phone Warnings If your phone is unable to perform certain tasks, a warning icon, , will display in the status bar, as shown next.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Restarting the Phone Your system administrator may ask you to restart your phone if your phone malfunctions or to assist in troubleshooting. Caution: Restarting Your Phone Before you restart your phone, contact your system administrator. If your phone is malfunctioning, you may be able to restore normal operation without restarting the phone. In addition, your administrator may want to troubleshoot your phone before you restart it.
Chapter 5: Administrative Tasks Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. You can test your phone’s microphones, speaker, handset, third-party headset (if present), keypad mappings, touchscreen, and LEDs . See your system administrator for instructions on how to perform these tests. To test your phone hardware: 1 Tap Settings from Home view, and tap Status > Diagnostics > Test Hardware.
Copyright, Safety, and Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
Copyright, Safety, and Regulatory Notices Safety, Compliance, and Disposal Information Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference, and This device must accept any interferences received, including interference that may cause undesired operation.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Plug Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible. La prise électrique à laquelle l’appareil est branché doit être installée près de l’équipement et doit toujours être facilement accessible. Industry Canada (IC) This Class [B] digital apparatus complies with Canadian ICES-003.
Copyright, Safety, and Regulatory Notices Íslenska (Icelandic): Hér með lýsir Polycom (UK) Ltd yfir því að VVX 500/VVX 600 er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC Latviski [Latvian]: Ar šo Polycom (UK) Ltd deklarē, ka VVX 500/VVX 600 atbilst Direktīvas 1999/5/EK būtiskajām prasībām un citiem ar to saistītajiem noteikumiem.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide WARNING Electrical Safety To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network (TNV) circuits. LAN ports contain SELV circuit, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables. This product is rated 48Vdc, 0.375A.
Copyright, Safety, and Regulatory Notices Australia Warning This equipment will not operate when mains power fails WARNING FOR ALL POLCOM PHONES THAT USE HANDSETS With respect to section 5.4.3.11 of the Australian Communications Authority as Telecommunications Technical Standard AS/ACIF S004 2006: You should be aware that, under certain operating conditions, the handset earpiece may retain small metallic objects. If this occurs, these objects should be removed before using the handset.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. FCC registration number: M72-VVX600. This device complies with RSS-210 of Industry Canada. Operation is subject to the following two conditions: 1) This device may not cause interference, and 2) this device must accept any interference, including interference that may cause undesired operation of the device.
End-User License Agreement for Polycom® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pacific or Polycom, Inc., for the Polycom Software Product licensed by Polycom, Inc. in the rest of the world (collectively, “Polycom”).
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide 2.3 Modifications. You may not modify, translate, or create derivative works of the Software Product. 2.4 Proprietary Notices. You may not remove or obscure any proprietary notices on or in the Software Product or the supporting documentation. 2.5 Software Transfer.
End-User License Agreement 5. UPGRADES. If the Software Product is labeled as an upgrade, you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product. A Software Product labeled as an upgrade replaces and/or supplements the software that formed the basis for your eligibility for the upgrade. You may use the resulting upgraded Software Product only in accordance with the terms of this Agreement.
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide 7. LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL POLYCOM OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING.
End-User License Agreement 10.4 U.S. Government Restricted Rights. The software and documentation provided by Polycom pursuant to this Agreement are “Commercial Items,” as the term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation,” as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §§227.7202-1 through 227.
