POLYCOM VVX500. USER GUIDE.
WHAT’S IN THIS GUIDE.
SET UP. This booklet is here to help you get the very best from your new phone. We know you will be keen to get started, but before we go into detail on all the things it can do for you, you will need to set it up. It won’t take long, just follow the simple instructions below or have a look at the quick start guide instead.
GETTING STARTED. Turn it over. Unpack the phone and turn it upside down to see the ports underneath. Set the position of your phone. Insert the phone stand into one of the slots on the back of the phone. The slot you choose determines the angle of the phone. Get everything connected.
GETTING STARTED. Check that the automatic set up for the Cloud Voice Service has worked. Your handset will be pre-loaded with all the information it needs to set up the Cloud Voice Service without you doing anything. 1. Once the phone is connected to the network, the phone will do a series of firmware updates. It will need a little bit of time to do this, so please be patient.
GETTING TO KNOW YOUR PHONE. Now that you’ve sorted out the wires, it’s time to have a look at what the phone can do. Touchscreen. One of the key features of the VVX 500 is its touch-sensitive screen. Tap the screen to select the function that you need; to scroll, swipe your finger up, down, right or left on the screen. Cleaning the Touchscreen. With all the hard work it’s going to be doing, the touchscreen might need a bit of a clean sometimes.
GETTING TO KNOW YOUR PHONE. Phone Display (Views). Your phone has three main views: Home, Calls, and Lines (the default display). You can access the Home and Lines views at any time. • To get to the Home view from any menu, press the Home key. • Press the Home key again to change to the Lines view, and again to get back to Home. • When you are making or receiving a call you will also see the Calls view. You can toggle between all three screens using the Home key.
GETTING TO KNOW YOUR PHONE Calls View This is what you will see when you make or receive a call. It will show you the number called/received, the length of the conversation and how many calls you’ve got in progress. To help you see what’s happening at a glance, all the calls are colour coded depending on their status: Dark green Your active call. Dark blue Any incoming or held calls. Bright green An active call that’s been highlighted. Bright blue An incoming or held call that’s been highlighted.
USING YOUR PHONE. Time and Date. The time and date is set by the Cloud Voice Service, but you can change the format by going to Settings and updating your phone preferences there. Making Calls. When you’re ready to dial, pick up the handset, press the Speakerphone key or if you are using a headset press the Headset key. Enter the phone number, and tap the New Call key. If you’re in the Lines view: Tap the phone line, enter the number and press New Call.
USING YOUR PHONE Do Not Disturb (DND). When you need a few minutes without interruptions, you can use DND to send callers straight to voicemail, then you can catch up with any messages when you’re ready. To activate DND – go to the Home view, tap Settings, Features then Do Not Disturb, and press the Enable soft key. To disable DND – go to the Home view, tap Settings, Features then Do Not Disturb, and press the Disable soft key. Favourites. Your Favourites are the people that you call most often.
USING YOUR PHONE Changing Ring Tone. If you would like to change your incoming call ringtone, tap Settings from Home view, and go to Basic > Ring Type. Decide on the ringtone you want. To set a ringtone for a particular contact, choose them from your Contact Directory, tap the Edit soft key, update the ringtone, and press Save. Update Configuration. Sometimes you might be asked to update your phone configuration. To do this: • Tap Settings from Home view, and choose Basic > Update Configuration.
GENERAL INFORMATION 999 or 112 emergency calls Product disposal instructions • Your BT Cloud Voice phone number is registered to a specific address, so when you make a 999 or 112 call from your phone number, that’s the address the emergency services will see. If you use your BT Cloud Voice service at a different address, the registered address does not automatically change.
Offices Worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract. © British Telecommunications plc 2014. Registered office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000.
