User guide

Quick reference guide 2
Contents
Important things you need to know 3
Where to get help 4
How to set up BT Business Total Broadband 5
About your BT Business Hub 9
Connection troubleshooting 10
Useful information 11
Broadband speed
To make sure you receive the fastest, most reliable service possible on your line, we’ll remotely test it for up to ten days after your broadband is
activated. This may occasionally interrupt your service and cause your speed to vary. This is normal, and your speed will settle down after ten days.
If you use an online speed checker to test your broadband speed during these ten days, it may give you an inaccurate and misleading result.
If you’ve got questions about your speed after ten days, go to http://speedtester.bt.com