User guide

Quick reference guide 10
Hub light status What’s happening What to do
Power light is ashing
orange
Remote update in progress Wait until light goes out. This can take 15 minutes to an hour, depending on your
line speed.
No lights Turn off your Hub, check that the Power cable is correctly plugged in and turn your
Hub back on
If there are still no lights on, try resetting the Hub’s default settings (see ‘How to…
Reset your Hub’ in the User Guide on your CD)
Wait a couple of minutes
Broadband light is ashing
green (rapidly)
Hub is connecting to
broadband
Wait until light turns steady green – this can take a few minutes
Internet light is red (and
Broadband light is solid
green)
Broadband is active, but
can’t connect
Check service status on 0800 169 0199
Restart your Hub and wait until light turns steady green – this can take a few minutes
Broadband light is ashing
green (slowly)
Wait until after 8pm on your broadband activation day
Check that the broadband cable is correctly inserted into your Hub’s DSL socket
(grey), the other end of the broadband cable is correctly inserted into the ADSL
lter’s DSL socket and the ADSL lter is correctly plugged into your phone socket
(see ‘How to… Fit lters’ in the User Guide on your CD)
Internet light is green Hub is connected, but there
may be a problem with your
computer and/or its
connection to Hub
If using Ethernet
Restart your Hub and wait until light turns steady green – this can take a
few minutes
If using wireless
Check that your computer’s wireless adapter is tted and/or turned on (see your
computer manual for help)
Check your wireless connection software (it should show if your computer’s
connected to your Hub)
Move your computer closer to your Hub
Make your computer and Hub away from large electrical appliances
Change wireless channels (see ‘How to… Change your wireless settings’ in the User
Guide on your CD)
Power light is red (solid
or ashing)
Hub not working Contact us (see ‘Where to get help’)
To restart your Hub, switch off power at the mains power socket, unplug the power cable from your Hub, wait for one minute, turn the power
back on and plug the cable back into your Hub.
Still not working? If you’ve tried the table above, run Desktop Help or see ‘Where to get help’.
Connection troubleshooting
If your connection isn’t working or it’s very slow, check your Hub lights and nd out what to do using the table below.