Welcome to BT Business Total Broadband Quick Reference Guide Follow the steps in this Quick Reference Guide to set up and start using your new BT Business Total Broadband service. The CD will help you make the most of your new service. It includes your User Guide, with more detailed set-up tips, service information and troubleshooting. For online help, go to www.bt.
Contents Important things you need to know 3 Where to get help 4 How to set up BT Business Total Broadband 5 About your BT Business Hub 9 Connection troubleshooting 10 Useful information 11 Broadband speed To make sure you receive the fastest, most reliable service possible on your line, we’ll remotely test it for up to ten days after your broadband is activated. This may occasionally interrupt your service and cause your speed to vary.
Important things you need to know • Your equipment will get warm once connected to the power supply. Although this is normal, you should make sure that your equipment has adequate ventilation to prevent overheating. Never block the vents on your equipment. • Don’t expose your equipment to rain, water, moisture or direct sunshine. • Don’t spill liquid on your equipment. • Keep your equipment away from sources of heat such as heaters or radiators.
Where to get help On your desktop Desktop Help is a tool that identifies problems with your broadband, email or Wi-Fi connection, suggests quick fixes or fixes problems remotely. It’s installed automatically when the CD included in your Welcome Pack is used to set up your BT Business Total Broadband service. Once Desktop Help is installed, you’ll see the icon on your desktop.
How to set up BT Business Total Broadband For help at any stage, see ‘Where to get help’ or the User Guide on your CD Note: you can only set up your broadband on or after your activation date (shown in your ‘welcome’ letter and email). Your service may not be ready until 8pm on your activation day. Please don’t try to set up your service before it’s activated. As you move through the set-up, we’ll explain how your Hub shows if your service is active, or whether you need to wait a little longer.
3 Fit ADSL filters You need to use ADSL filters to stop your telephone calls interfering with your broadband service. Any devices (telephones, faxes, extension bells, digital TV boxes (e.g. Sky®) or monitored-alarm systems) that plug into your phone line need filters fitted to them.
6 Connect computer Choose whether to connect your computer to your Hub using the CD or without the CD. Connect computer using CD (recommended) Run the CD to help you connect your computer to your Hub and make sure your computer is set up correctly for using BT Business Total Broadband. If you have more than one computer, run the CD on each one to connect it to your Hub. 1 Insert the CD into the computer that you want to connect to your Hub.
5 Follow the instructions for your computer’s operating system below or, if your wireless adapter has its own software, use this to set up your wireless connection (see its help function if you aren’t sure how to do this). Windows 7, Vista and XP Mac OS X 1 Windows 7: click on the wireless icon in the system tray 1 Click the AirPort status icon in the menu bar.
About your BT Business Hub Your BT Business Hub is a broadband router that can connect computers to the internet using wired or wireless connections. It can share your broadband service across separate computers and devices (e.g. printers) and BT services (e.g. BT Business Broadband Voice and BT Office Anywhere). Hub Manager Use your Hub Manager to change your BT Business Hub settings. To open your Hub Manager, type http://home or http://192.168.1.254 in your web browser and press Enter or your return key.
Connection troubleshooting If your connection isn’t working or it’s very slow, check your Hub lights and find out what to do using the table below. Hub light status What’s happening What to do Power light is flashing orange Remote update in progress Wait until light goes out. This can take 15 minutes to an hour, depending on your line speed.
Useful information Jot down your details here to have them handy BT Business Total Broadband username BT Business Total Broadband password BT Business Broadband Voice telephone number Wireless network name (SSID1) Wi-Fi key (WPA WEP)1 Security type (WPA-PSK or WPA2-PSK or WEP) Hub Manager password2 1 Printed on side of your Hub. 2 Default is serial number printed on side of your Hub.
