User guide

Help 15
4 Wait a couple of minutes until the Broadband light glows blue and open your
computer’s web browser to check you’re connected to the internet.
5 If the Broadband light is still red, try accessing the Hub Manager (see page 39),
selecting Settings, then Internet and ‘resetting the broadband username and
password to defaults’.
6 If the Broadband light is still red, try resetting the Hub’s default settings –
see page 37.
7 If the Broadband light is still red, please call us on 0800 111 4567 (please make
sure you’re at your computer, and that it’s turned on, when you call).
Note: if you aren’t a BT Total Broadband customer, a red Broadband light
on your Hub could mean your ‘connection’ username and password aren’t
congured correctly in your Hub Manager. Check the instructions supplied by
your Internet Service Provider for more details. To nd out how to access your
Hub Manager, see page 39.
G
Broadband light is off
Broadband isn’t active on your telephone line or there’s a problem with the
broadband signal reaching your Hub.
1 Make sure it’s after midnight on your broadband activation day. If not, please
wait until after this time.
2 If it’s after midnight on your broadband activation day, check that the
broadband cable (grey ends) is correctly inserted into your Hub’s Broadband
socket (grey).
3 Check that the other end of the broadband cable is correctly inserted into the
ADSL lter’s DSL socket, and that the ADSL lter is correctly plugged into your
phone socket – see page 24.
4 Plug a phone into the Phone socket on the ADSL lter and listen for a dial tone.
5 Follow the appropriate instructions in the dial tone table on page 16.
Learn about… Help Your BT Home Hub