User guide

14 Help
If your Broadband light’s still ashing after 24 hours and you can’t use your
broadband service:
1 restart your Hub by pressing and releasing the Restart button on the side of
the Hub
2 check that any extension sockets you’re using have an ADSL lter tted
(see page 24)
3 if you’re using an extension lead or extension socket, plug the ADSL lter and
Hub directly into your main phone socket
4 unplug any other telephone devices (such as telephones, fax machines, digital
TV boxes etc.) in your home, leaving only your Hub and its ADSL lter plugged in
5 if the Broadband light is now a steady blue: either your home’s wiring or an
ADSL lter may be faulty. Reconnect each ADSL lter and telephone device in
turn, checking the Broadband light to nd out if one is faulty. Also make sure
that every telephone device that’s plugged in uses an ADSL lter. If you moved
your Hub, try moving it back. When the Broadband light is blue, and your
computer is connected to your Hub, open your web browser – you should now
be on the internet
6 if your Broadband light continues to ash, there may be a fault or interference
on your line. Please call us on 0800 111 4567 (please make sure you’re at your
computer, and that it’s turned on, when you call)
F
Broadband light is red
Broadband is active, but your Hub can’t connect to it.
1 If you’re moving your broadband to BT, make sure it’s after midnight on your
broadband activation day. If it isn’t, please wait until after this.
2 Check if anything, such as network maintenance, is affecting internet
performance by calling broadband service status on 0800 169 0199.
3 If service is okay, restart your Hub by pressing and releasing the Restart button
on the side of the Hub.
Learn about… Help Your BT Home Hub