Start here BT Total Broadband Quick Start
Follow these simple steps to set up your BT Home Hub and get online. If you need some help or more information, see page 8. 1 Check your box contents. If something you need is missing, call us on 0800 731 0265. e first k Start guid Follow Quic adband BT Total Bro User Guide ADSL filters (x2) BT Total Broadband CD Follow Quick Start Bringing it all together v1.5 Compatible with the following operating systems: Microsoft Windows 98SE, ME, 2000, XP and Vista Apple Mac OS 10.2.4 to 10.5.
2 Unplug any existing broadband equipment. If you’ve had broadband before – from BT or elsewhere – unplug your old modem, router or Hub and set it aside. You can leave your ADSL filters plugged in for the moment.
3 Unless you already have ADSL filters plugged in from a previous broadband service, fit an ADSL filter to every phone socket that you use in your home. Sockets could be used by telephones, faxes and digital TV boxes (e.g. Sky®). These devices need to use a filter to prevent interference with your broadband service.
4 Using the broadband cable (grey ends), connect your Hub to an ADSL filter, then connect the power cable. 2 Reset to Defaults Wireless Association Find Handset Reset to Defaults Restart Wireless Association Find Handset 1 Restart Important: please make sure you use the power cable supplied with your new Hub – don’t use any other power cable.
5 6 Wait for your Hub’s Broadband light to glow blue. This will take a few minutes. If it doesn’t glow blue, see the lights table on page 11 of your User Guide. Insert the CD into your computer to continue set-up. BT Total Broadband CD Follow Quick Start Bringing it all together v1.5 Compatible with the following operating systems: Microsoft Windows 98SE, ME, 2000, XP and Vista Apple Mac OS 10.2.4 to 10.5.
What next? Here are a few things you can do once you’re connected. Remove the CD from your computer – put it back in it’s envelope to keep it safe. Connecting to the internet is easy Explore your BT Yahoo! Homepage – simply open your web browser and go to www.bt.yahoo.com or click on the BT Yahoo! desktop icon. Set-up more great BT Total Broadband features, including security, email and more – click on the Broadband Life desktop icon or go to www.bt.
Common questions Below are a few of the more frequently asked set-up questions. If you have a problem and can’t find the answer here, see page 10 of your User Guide for more help. Q When should I start setting up my BT Home Hub? You can start setting up your BT Home Hub at any time – but please bear in mind that your new broadband line may not be activated until midnight on your activation day. We’ll show you during set-up how to tell if your service is active.
Q Can I use an extension lead to connect my Hub to my phone socket? Yes. We recommend that the extension lead is in good condition and is no longer than ten metres. Using extension leads can affect your broadband’s performance. To find out about using ADSL filters with extension leads, please see ‘Fitting filters – what do I do?’ on page 24 of your User Guide. Q Can I connect more than one phone to an ADSL filter? Yes.
Q I can’t – or don’t want to – use the CD. What should I do? We recommend using our CD to help you set up a wired or wireless connection to your Hub, but if you’d prefer, you can follow our manual set-up steps on page 26 of your User Guide. Q I’ve been asked to type in my BT Yahoo! Mail address and password. What’s this? You chose your BT Yahoo! Mail address (also known as your BT Total Broadband username) and password when you ordered your broadband service.
Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are supplied subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of a contract. © British Telecommunications plc 2009 Registered Office: 81 Newgate Street, London EC1A 7AJ Registered in England No.
Follow Quick Start guide first BT Total Broadband User Guide
Contents Set up Setting up your Hub and getting online Use Quick Start guide 2 Learn about… Your BT Home Hub and BT Total Broadband Help 10 Your BT Home Hub 37 Useful information 42 Index 43 Online Help, connection troubleshooting and general questions Hub lights, buttons and settings Somewhere to note details and find contacts We can set it all up for you in person If you don’t feel confident setting up BT Total Broadband yourself, we can help.
Learn about… Learn about… Your complete broadband package includes lots of great features to help you get the most out of the internet.
Your BT Home Hub is a broadband router that can connect computers to the internet using wired or wireless connections. Your Hub can share the internet across separate computers and devices (e.g. games consoles) and BT services such as BT Broadband Talk, BT Broadband Anywhere with the BT ToGo handset, and BT Vision. Learn about… BT Home Hub To find out more about your Hub, see page 37.
Learn about… It’s not just for computers! These days, a whole range of devices can connect wirelessly to your Hub and BT Total Broadband. These include the latest games consoles, mobile phones and printers. To find out more, and to see our simple guides to connecting these devices, go to www.btgaming-and-gadgets.co.uk Wireless security For your security, your Hub is preset with a wireless network name and key. These details are unique to your Hub and prevent other people accessing it wirelessly.
Learn about… Out and about with BT FON The other exciting part of using wireless with BT Total Broadband is that you can access the internet when you’re out and about, using a mobile device such as a laptop or mobile phone. BT Total Broadband comes with BT FON, allowing you to access the internet at hundreds of thousands of ‘hotspots’ around the world, including coffee shops, airports, hotels and motorway service stations. With BT FON, you can also connect using other BT Home Hubs. Find out more at www.
Learn about… BT Total Broadband Once you’ve set up your Hub and are connected to the internet, you can access a wide range of great BT Total Broadband features and services, including: BT Yahoo! Online – access your personal Home Page, email and search BT online security – download your security software to help protect your computer BT Digital Vault – use online storage to back up and share your files, photos and music Help Find out about all the great things BT Total Broadband has to offer at www.bt.
Learn about… > If you can’t remember your password, you can reset it. Simply go to bt.yahoo.com and click on ‘Forgot password?’ on the sign-in page > If you can’t find your email address and password, please call us on 0800 111 4567 For more information on BT Total Broadband, go to www.bt.com/setup/start BT Broadband Talk Another exciting BT Total Broadband service is BT Broadband Talk.
Learn about… BT Broadband Talk phone number and password If your broadband order included BT Broadband Talk, you’ll have been sent your BT Broadband Talk phone number and password by email or letter. If your Hub’s Phone light’s blue, you can also find your BT Broadband Talk phone number using Hub Manager – see page 39. Or simply call your mobile, using a phone connected to your Hub, and note the number that’s displayed! For your BT Broadband Talk password, please go to www.bt.
Learn about… Broadband speed Broadband speeds vary from home to home and can go up and down throughout the day. The maximum speed your line can support depends on a number of factors, the main one being how far you live from your exchange. You can find out more and check maximum download speeds at www.bt.com/broadband/speedtest With BT Total Broadband and your BT Home Hub, you may decide to add a number of services to your home network.
Learn about… Help Use this section to find out how to get lots of help online or if you need some help fixing a connection problem. Use this section to find help with your service Page Help Online help 10 Connection troubleshooting 11 General questions 20 BT Home IT Support 36 Billing Enquiries 36 Online help Find out what’s included in your BT Total Broadband service and how to set up features such as email, security, your Home Page and web space at www.bt.
What to do if your internet connection isn’t working If you’re having trouble connecting, check your Hub lights using the table below and follow the troubleshooting advice.
Learn about… A Upgrading light is flashing orange Important – do not turn off or restart your Hub when the Upgrading light is flashing orange. Your Hub’s software is being upgraded remotely. Please wait – it can take up to 30 minutes before your Hub automatically restarts. You won’t be able to connect to broadband until the Broadband light glows blue. B Power light is red If the Power light is flashing or steady red, the Hub is in recovery mode. Please wait for your Hub to restart automatically.
Power light is off There is a problem with the power supply or your Hub. 1 Turn off and unplug your Hub’s power. 2 Check that your Hub’s power cable is correctly inserted into the power socket on the back of your Hub. Learn about… D 3 Check that your mains power socket is working. 4 Plug the Hub power cable back into mains power and turn on. 5 If no Hub lights are on, try resetting your Hub’s default settings (see page 37). 6 Wait a couple of minutes for the Power light to glow blue.
Learn about… If your Broadband light’s still flashing after 24 hours and you can’t use your broadband service: 1 restart your Hub by pressing and releasing the Restart button on the side of the Hub 2 check that any extension sockets you’re using have an ADSL filter fitted (see page 24) 3 if you’re using an extension lead or extension socket, plug the ADSL filter and Hub directly into your main phone socket 4 unplug any other telephone devices (such as telephones, fax machines, digital TV boxes etc.
5 If the Broadband light is still red, try accessing the Hub Manager (see page 39), selecting Settings, then Internet and ‘resetting the broadband username and password to defaults’. Learn about… 4 Wait a couple of minutes until the Broadband light glows blue and open your computer’s web browser to check you’re connected to the internet. 6 If the Broadband light is still red, try resetting the Hub’s default settings – see page 37.
Learn about… There’s no dial tone: There is a dial tone: 1 try unplugging the filter and plugging your phone directly into the phone socket – if there’s a dial tone this means there’s a faulty ADSL filter. Try swapping the filter 2 if you’re using an extension socket or extension lead, plug the ADSL filter directly into the main phone socket and listen again 1 check if anything, such as network maintenance, is affecting internet performance by calling broadband service status on 0800 169 0199.
Broadband light is blue Your Hub is connected to broadband. The problem could be with your computer or its connection to your Hub. To check if anything, such as network maintenance, is affecting internet performance, call our broadband service status line on 0800 169 0199.
Learn about… 6b if you’re using wireless Many things can affect a wireless connection, including settings on your computer, position of your computer and Hub in your home, and interference with the wireless signal. The following tips may help: • check that your computer’s wireless adapter is fitted and/or turned on. Some laptop computers have a small switch – please see your computer manual for help • check your wireless connection software – it should show if your computer’s connected to your Hub.
If you aren’t using a BT Home Hub and have a connection problem, follow the troubleshooting advice below. Please check the information supplied with your equipment – there may be a troubleshooting section. Your router’s lights can often also help you identify a problem. If you’re online and need help and advice, please go to www.bt.com/broadband/help or your router manufacturer’s web site. If you’re connecting your router to BT Total Broadband for the first time, see page 23.
Learn about… Or, if you’ve a BT Home Hub available, you could disconnect your existing equipment and try using your BT Home Hub (see your Quick Start guide). If you’re still having problems, call 0800 169 0199 to check service status. If service status for your area is okay: • for router problems, contact your router manufacturer.
4 If your Home Hub’s connected using either an Ethernet cable (yellow ends) or USB cable (blue ends) – unplug it. If your Home Hub’s connected using wireless, we’ll show you how to sort this out later. Learn about… 3 Unplug the Broadband cable (grey ends) from your Home Hub’s broadband socket as well as from its ADSL filter (you can leave the filter plugged into its phone socket for the moment). 5 Set aside this old Home Hub and the cables you’ve just unplugged.
Learn about… B Replace an existing BT Voyager router 1 Turn off your router at the mains power socket and unplug its power cable. 2 Unplug the DSL cable from your router’s DSL socket as well as from its ADSL filter (you can leave the filter plugged into its phone socket for the moment). 3 If fitted, unplug the ‘phone line’ cable and any telephone from your router (Voyager 220v and 2500v only). 4 Unplug the Ethernet or USB cable from your router.
I want to continue using my existing modem/router. What do I need to do to connect to BT Total Broadband? We recommend that you use the BT Home Hub to get the most out of your BT Total Broadband service. However, if you’re going to be using another type of modem or router, please follow its set-up instructions. Learn about… Q You may need the following information: broadband.user@btbroadband.
Learn about… Q Fitting filters – what do I do? Follow the example below that most closely matches your home set-up: One socket More than one socket Help One socket – phone near socket, extension lead/doubler runs to Hub Your BT Home Hub 24 Help
Learn about… One socket near computer, extension lead doubler used for phone One socket – extension lead to Hub and extension lead to Sky® box Help Help 25 Your BT Home Hub Tips • You can connect a phone and Hub to the same ADSL filter. • You can connect two phones to the same ADSL filter if you use a socket doubler. • An ADSL filter should be at one or the other end of an extension lead only, not both.
Learn about… Q How do I make a connection to my computer without using the CD? The steps to follow are slightly different depending on what you’re connecting (e.g. a computer, games console or other device) and how you’re going to connect it (e.g. are you going to use wireless or the Ethernet cable). Choose what you want to connect.
Learn about… BTHomeHub2-2345 Network name / SSID: BTHomeHub2-2345 a2b3c4d5ef a2b3c4d5ef Admin password: A1C2E3F4 Wireless PIN: 1234-5678 Your wireless settings card Wireless settings label (on back of Hub) Default wireless settings Authentication: WPA-PSK or WPA2-PSK (also known as WPA-Personal) Encryption type: AES or TKIP Mode: infrastructure (not ad hoc) Windows XP/Vista/7 Mac OS X 1 Go to Start, click Connect To. XP: click Wireless Network Connection. Vista: click Connect to network.
Learn about… > If your computer shows the message ‘Windows cannot configure this wireless connection’, see page 32 > If your computer’s wireless adapter/software doesn’t have a WPA option, see page 31 > If your Hub’s wireless network name doesn’t appear, or you‘re having problems connecting to your Hub, see the lights table on page 11 6 Open your web browser – you should be on the internet.
If you don’t have an Ethernet port, see page 33. Learn about… C I want to connect my computer using the Ethernet cable 1 Check that your computer has a spare Ethernet port. This is a small socket on the back or side of your computer and is usually marked LAN, Ethernet, or . If you aren’t sure, check the information supplied with your computer. 2 Plug one end of the Ethernet cable (yellow ends) into one of your Hub’s Ethernet sockets.
Learn about… > If you still can’t connect, please check that your computer’s IP settings are correct (see page 34) or run the CD > If a dial-up window appears, see page 35 > If you still have difficulty connecting to the Hub, see the lights table on page 11 5 Congratulations – you’re now connected to BT Total Broadband using your BT Home Hub. To continue set-up and explore BT Total Broadband’s great features, including security, email, BT Broadband Talk and more, go to www.bt.
For more information on your Hub Manager, see page 39. Q Learn about… If you’re still experiencing problems, follow steps 1 to 5 again and use channel selection to choose an alternative wireless channel then click Apply. Wait one minute for your device to pick up the new channel. My computer or device doesn’t work with WPA. Can I still use wireless on my Hub? It may be possible to upgrade your computer operating system or wireless adapter to support WPA.
Learn about… 6 Under WEP Wireless Key, type in a new ‘key’ of your choice. You can use letters ‘a’ to ‘f’ or any numbers. It should be ten characters for 64-bit and 26 characters for 128-bit WEP key length. Please don’t enter the default key that came with your Hub 7 Make a note of your new key and click Apply 8 Any devices already connected wirelessly to your Hub will be disconnected.
I’m using a wireless adapter but can’t get a wireless connection with my Hub. What do I need to do? If you’re using a computer or device that has a wireless adapter that only supports 802.11b, it may not work with your Hub’s default setting. 1 Using another computer that’s connected to your Hub or, by first connecting your computer using the Ethernet cable (see below), access Hub Manager by typing bthomehub.home into the address bar of your web browser. Learn about… Q 2 Click Settings.
Learn about… Q How do I set my computer to obtain an IP address automatically? Windows 98SE/Me Windows 2000/XP/Vista/7 Mac OS X 2 3 Help 1 Go to the Apple 1 Go to Start and click menu, open System Control Panel then: Preferences, then 2000/XP: click Network click Network Connections Double-click the Vista: click Network 2 Select the adapter Network icon and Sharing Centre, you use to connect then Manage network Under the Configuration to your router connections tab, select TCP/IP for 3 Mac OS X 10.
What do I do if a dial-up networking window appears when trying to connect to the internet? Windows Mac OS X 1 Go to Start and click Control Panel then click Internet Options 1 Select System Preferences then Network to show: Network Port Configurations 2 Click the Connections tab 3 Select Never dial a connection 4 Click LAN Settings… Learn about… Q 2 Drag Internal Modem to the bottom of the list, or ‘untick’ it to make it inactive 5 Tick Automatically detect settings 6 Click OK twice Q Help Once
Learn about… BT Home IT Support While the other help listed here focuses on BT Total Broadband and the BT Home Hub, BT Home IT Support advisers can offer you straightforward, jargon-free help with a wide range of computer-related issues. For example: your own broadband equipment (i.e.
Learn about… Your BT Home Hub Here’s a brief introduction to your main Hub features. For more advanced settings information, please see online help on page 10. Use this section to find out about your Hub Page 37 Hub sockets summary 38 Hub Manager 39 Hub features 39 Help Hub buttons summary Hub buttons summary Reset to Defaults button Warning: resetting your Hub means you’ll lose any changes that have been made to your Hub software.
Learn about… 3 reset any changes you made before in Hub Manager. This may include: • activating BT Broadband Talk – if the Hub’s Phone light is off, go to www.bt.com/bbt and follow the instructions • reactivating BT FON – go to www.btfon.com • resetting any wireless settings you’ve changed • resetting your Hub password and any Hub Manager changes – see page 39 • port forwarding settings in Hub Manager Wireless Association button Sets your Hub to wireless association mode.
Hub Manager Learn about… > If you don’t have a wireless adapter or your computer isn’t wireless enabled, see page 3 > If you don’t have an Ethernet port, see page 33 Your Hub is like a computer. It has its own software running, which controls how it works and what it does. You can change your Hub’s settings using your Hub Manager – simply open your web browser and type bthomehub.home in the address bar. Access to some of the settings in Hub Manager is secured using an Admin password.
Learn about… Notices Warranty We guarantee that the BT Home Hub 2.0 will work to the relevant specification for the minimum period of your agreement* and that it will be free from faulty design, manufacture or materials. If at any time during the minimum period you find that your BT Home Hub or other equipment isn’t working properly, you may return it to us and we’ll replace or (at our option) repair it.
Please avoid wasting energy while using your computer, games console or other equipment. You can set up your computers to go into standby or low-energy usage mode automatically. Your Hub has BT Power Save – see www.bt.com/setup/hubfeatures Please disconnect your Hub from its power supply when not in use for an extended period (e.g.
Learn about… Useful information Useful web site addresses Broadband Life: www.bt.com/broadbandlife Help and support: www.bt.com/broadband/help Your Hub Manager1: bthomehub.home Default Hub settings Help Broadband username (PPP): bthomehub@btbroadband.com Broadband password: none required Encapsulation: PPPoA or PPP over ATM Muliplexing: VC based or VC Mux VPI/VCI: 0/38 Wireless network name (SSID)2: Wireless key (WPA PSK WEP)2: Wireless interface: Wi-Fi 802.11.
ADSL filters 14, 15, 16, 19, 22, 25, 38 Connecting devices to Hub 4, 28 Connecting manually 26 Connecting without CD 29 Connection troubleshooting 11 Fitting filters 24 Forums 10 Help 10 Hub buttons 37 Hub default settings 37, 42 Hub features 37–39 Hub lights 11–17, 37 Hub safety 40 Hub sockets 38 Hub Manager 39 IP addresses 34 IT support 36 Mac OS X 27 Modem settings 23 Your BT Home Hub Default settings for Hub 37, 42 Dial-up networking window 35 Disposing of old equipment 35, 41 Email 6, 7, 10, 42 Eth
Learn about… Password 6 , 7, 8, 15, 23, 31, 35, 38, 39, 42 Phone light 7, 8, 21, 38 Power Save 39 Power light 11, 12, 13 Reset Hub to defaults 1 3, 15, 35, 37, 39, 41 Restart 19, 28, 29, 34, 38 Security 4, 6, 10, 27, 30, 31 Set-up 4 Help Upgrading light 11–12 USB 21, 22, 33, 38 Useful information 42 Username 6, 15, 23, 42 Your BT Home Hub WEP 28, 31-32, 42 Wireless 3 -5, 18, 19, 21, 26-28, 30-33, 38, 42 Wireless adapter 3 Wireless Association 38 Wireless broadband 3 Wireless channel 18, 19, 30, 3
Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are supplied subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of a contract. © British Telecommunications plc 2009 Registered Office: 81 Newgate Street, London EC1A 7AJ Registered in England No. 1800000 Item code 044025 / V6.
