Welcome to ISDN 2e
Contents.
Installing ISDN 2e is just the beginning 3
and hear the person at the other end of the line, as well as see, discuss and amend work in real time. And you’ll be able to do it through your phone system or in stand-alone mode. Welcome to the fast lane Thank you for ordering ISDN 2e. This guide explains how to set up the service and get the most from it. It also tells you what your bill will look like and provides useful BT numbers to call in case you have an enquiry or encounter a service problem.
If you want to take advantage of 128k digital working, you will need to refer to your Internet Service Provider or network administrator to check access is provided at this speed and determine any additional configuration changes that may be required. You will be charged for two calls when working at 128k. Important supporting information: • If you want to use analogue phones, faxes, answer machines and so on, you’ll need a Terminal Adapter with analogue ports.
With MSN (see ‘Digital Select Services’ on page 15), you can have up to 10 numbers associated with ISDN 2e. Each number attracts a connection charge and a quarterly line rental. Apple Mac computers will need additional software for dial-up applications, such as Internet access or remote access. This is available from most Apple Mac retailers.
Now you’re connected 7
faster. Quick transfer of files between computers You can send or receive documents, images, presentations or reports at guaranteed speeds of 64k or up to 128k, compared to an absolute maximum of 56k with a modem. Any documents created on your computer can be sent in this super-fast way. This application requires a compatible ISDN Card or Terminal Adapter and e-mail or file transfer software. A 128k data call is treated as two simultaneous calls and will be charged as such.
further. Videoconference around the world If you link up videoconferencing equipment to ISDN 2e, you can hold meetings with overseas or UK based clients and suppliers without leaving the office. And because the service provides digital capability, high quality images are transmitted in real time. This application requires ISDN compatible videoconferencing hardware and software. Work from home With ISDN 2e installed in your home, you can access your office network without ever going there.
for savings. Save time and spend less Keep costs down Take advantage of BT call discounts All calls within the UK are charged at normal rates. So you won’t be paying more for the privilege of working faster. What’s more, where you may have waited up to 30 seconds for a modem to connect, the digital service on ISDN 2e connects in about 4 seconds. Also, because you can send data faster than the fastest modem, your calls may be shorter, meaning you can save even more on your call charges.
Technical information 11
ISDN extension wiring Your ISDN 2e box • Green SERVICE LED (indicates that the digital service is working when lit) • ISDN sockets (digital equipment sockets) • S-Bus configuration switches (used for digital wiring. Switch 1 is set to IN and Switch 2 is set to S by default. An engineer uses these when installing extension wiring). If you are fitting extension wiring terminate the cable with an RJ45 plug and use either of the two linebox sockets.
Diagram 1c If just one terminal is to be connected to the linebox, it may be up to 800m from the linebox. In this case, the L/S switch should be set to L. Note. • When using extension wiring up to 150 metres in length overall from the linebox, select S. • When using Medium or Long extension wiring between 150 and 800 metres in length overall from the linebox, select L. ISDN sockets look similar to ordinary phone sockets but the plugs and other wiring accessories are not interchangeable.
Important information: • Do not, under any circumstances, open the ISDN 2e box or remove it from the wall. There are no customer serviceable parts inside. • Although ISDN/digital sockets look similar to standard phone sockets, they are not compatible. A standard plug will not fit into an ISDN socket and using force may result in damage to the unit. • When using the digital service, care must be taken to end the call correctly. Simply turning off the computer may not close the connection.
• Digital Select Services For a nominal charge you can take advantage of the following Digital Select Services for equipment connected to either socket on your ISDN 2e box: Important supporting information: If you use Customer Controlled Call Forwarding, you will be charged for the forwarding part of calls.
Sub Addressing (for ISDN or Business Highway to ISDN or Business Highway calls only) Connected Line Identity Presentation (COLP) Allows you to confirm that the number you have dialled is the number you are connected to and that you have not been forwarded to another location. Activation/deactivation of this facility is not available on a per call basis.
ISDNconnect Call Deflection This service enables small packets of data to be sent to a pre-determined site from your ISDN 2e line without making a call. So you can make large volumes of short data transmissions without call charges. While this is going on, you can still use your two digital channels to make calls and send data. Allows ISDN 2e, Business Highway and ISDN 30e customers to deflect up to 4 incoming voice or data calls to another ISDN number during the alerting phase of the incoming call.
• Call Charges • All UK calls are charged at the same rate as normal phone calls. You pay more for 128k access (two calls). • If you have opted for an inclusive call allowance, eligible calls include those made to Lo-Call numbers (e.g. 0845), which are common numbers for Internet access via Internet Service Providers. Ineligible calls for inclusive call allowances on Start Up and Call Plan are: Operator controlled calls, calls to Premium Rate services, non-geographic calls charged at national rate (e.g.
Troubleshooting 19
need to refer to your Internet Service Provider for advice. This will probably involve re-configuring your access application (typically Dial-up Networking). You should also remember that a 128k digital call is treated as two calls and you will be charged as such. Answering your questions Q. Can I use ISDN 2e straight away? A. You can plug Group 4 fax machines, ISDN phones and videoconferencing terminals into either socket on your ISDN 2e box and once configured, use them straight away.
Q. Can I use ISDN 2e to connect to a customer or supplier who only has an analogue modem? A. It depends on the ISDN interface you have in your computer. Some modern ISDN Cards can emulate an analogue modem, which effectively limits its speed to that of the modem being dialled. If your equipment supports this feature, you should have no difficulty in connecting to someone with an analogue modem. ISDN 2e Troubleshooting tips Q. Can I use a modem with the digital lines? A.
For a quarterly fee, this reduces the minimum call charge during weekdays, and even further during evenings and at weekends. For more information, call the ISDN Helpdesk on Freefone 0800 18 15 14. Q. I’m having trouble accessing a remote computer or network/Internet Access. A. Ensure that your application (typically Dial-Up Networking) is configured to make digital calls. Consult your software and hardware supplier or the ISDN Helpdesk on Freefone 0800 18 15 14.
Useful numbers If you have any questions relating directly to ISDN 2e, please call the relevant free number below. Alternatively, you will find more information about ISDN 2e on our website at: www.bt.com/isdn • ISDN Helpdesk: Freefone 0800 18 15 14 (8am to 6pm Monday to Friday). • Fault Reporting: Freefone 0800 800 154 (24 hours/7days a week).
Offices worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms part of any contract. © British Telecommunications plc 2002. Registered office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. Produced by BT UK Marketing.
