User guide

12 Connection troubleshooting
Connection troubleshooting 13
Modem light status What’s happening What to do
Power light is off Power supply problem
Check your power cable’s plugged in correctly and mains power is on. Then restart
your modem – see bottom of page 12
Power light is ashing green Modem is restarting Wait until light is green – can take a couple of minutes
DSL light is off Broadband isn’t working
Check the DSL cable is plugged into the DSL socket on the back of the modem and the
engineer-installed wall socket. If you’re using an extension socket, check this is also
plugged in. Restart your modem – see bottom of page 12
DSL light is ashing green Modem is restarting Wait until the light is steady green – this can take a few minutes
LAN 1 is off Modem cannot detect Home Hub
Check your broadband cable is plugged in between the LAN 1 socket on your modem
and the broadband socket on your Hub. Check your Hub’s Power light is blue – if it
isn’t, see page 10. Then try restarting your modem and Hub Hub – see bottom of
pages 10 and 12
DSL light is steady green
and LAN 1 is green
Modem is connected to broadband and
your Hub, and is working
Check Hub lights table on page 10 for connection troubleshooting
POWER
POWER
DSL
DSL
DSL
LAN1
LAN1
POWER
POWER
DSL
DSL
DSL
LAN1
LAN1
POWER
POWER
DSL
DSL
DSL
LAN1
LAN1
POWER
POWER
DSL
DSL
DSL
LAN1
LAN1
POWER
POWER
DSL
DSL
DSL
LAN1
LAN1
POWER
POWER
DSL
DSL
DSL
LAN1
LAN1
POWER
POWER
DSL
DSL
DSL
LAN1
LAN1
To restart your modem, press and hold down the Reset button on the back of the
modem for ve seconds – then wait a couple of minutes for its Power light to
come on.
Still not working? If you’ve tried the table above, call us on 0800 111 4567.
Check your Openreach modem lights and
nd out what to do using the table below.