User guide

10 Connection troubleshooting
Connection troubleshooting 11
Connection troubleshooting
Hub light status What’s happening What to do
Upgrading light is orange Remote upgrade in progress Wait until light goes out – this can take up to 30 minutes
Power light is red Hub is in recovery mode Wait until light turns blue – this can take up to 2 hours. Then restart your Hub
Power light is orange
Hub is restarting Wait until light turns blue – this can take a couple of minutes
BT Power Save is active Restart your Hub – for more info on Power Save, go to www.bt.com/setup/hubfeatures
Power light is off There is a problem with your power supply
Check your power cable’s plugged in correctly and mains power is on.
Then restart your Hub – see bottom of page 10
Broadband light is ashing Hub is connecting to broadband Wait until light turns blue – this can take a few minutes
Broadband light is off or orange Hub can’t connect to broadband
Check your modem lights – see page 12. Then restart your Hub. Check modem
lights again
Broadband light is red Broadband is active, but can’t connect
Check service status on 0800 169 0199. Then restart your Hub and reset your
username in your Hub Manager
Broadband light is blue Hub’s broadband is okay If you’ve a problem with your computer connection, see page 4
To restart your Hub, press and release the Restart button on the side of your Hub.
Wait for the Power light to turn blue.
Still not working? If you’ve tried the table above, call us on 0800 111 4567.
The rst thing to do if your connection isn’t working is check your
Hub lights and nd out what to do using the table below.