User guide

8 About your Hub
About your Hub 9
About your Hub
Hub Manager
Use your Hub Manager to change your Hub settings. To open your Hub Manager, type
bthomehub.home into your web browser.
Hub wireless details
If the engineer replaced your old Hub with a new one, he or she may have transferred
your old Hub’s wireless settings on to your new Hub – there’s a space on page 15 for
you to keep a note of these details.
Resetting your Hub
WARNING: resetting your Hub means you’ll lose any changes that have been
made to your Hub software, including any changes made by the engineer.
To reset your Hub to its factory default settings, removing all personal settings:
1 use a pin or paperclip to press and release the recessed Reset to Defaults button on
the side of your Hub. All Hub lights will go out
Note: press for less than 15 seconds to reset all settings except the shared address
book and Hub Phone registration; press for more than 15 seconds to reset all settings.
2 wait for the Hub’s Broadband light to glow blue – this may take several minutes
3 reset any changes that you or your engineer made before in Hub Manager.
This may include:
• activating BT Broadband Talk – if the Hub’s Phone light is off, go to
www.bt.com/bbt and follow the instructions
• reactivating BT FON – go to www.btfon.com
• resetting any wireless settings that you (or the engineer who set up your Hub) changed
• resetting your Hub password and any Hub Manager changes
• resetting port forwarding in Hub Manager
What to do with an old Hub
If you’ve got a new BT Home Hub as a replacement for a faulty one, please return the
faulty one with its power cable using the returns envelope sent with the replacement.
If you don’t have a returns envelope or you’ve other old electrical equipment you’d like
to dispose of, please follow your local authority’s recycling advice.
Before disposing of any such equipment, we recommend you reset it to its default
settings – this should remove all your personal settings and avoid unauthorised use of
your BT Broadband Talk service. To nd out how to reset your Hub to its default settings,
see page 8.
We recommend that you keep your old Hub in case you move back to standard broadband.
For more help, please see www.bt.com/help/changinghubs