User guide

6 Connect other computers and devices
Connect other computers and devices 7
If your computer’s connected using an Ethernet cable (yellow ends)
Check that this cable is plugged in correctly by unplugging and plugging back in each plug.
Or try plugging the Ethernet cable into one of the other Ethernet sockets on the back
of your Hub.
If you’re using wireless, many things can affect a wireless connection
You could have a problem with interference on your wireless signal, your computer
settings, or where your computer and Hub are in your home. These tips may help.
• Check that your computer’s wireless adapter is tted and turned on. Some laptops
have a small switch – please see your computer manual for help
• Check your wireless connection software – it should show if your computer’s
connected to your Hub. Try hovering your mouse or cursor over the icons in your
system tray (usually on the lower right-hand corner of the screen) – one of these
may show if your wireless is connected. Click or right-click on this to launch
wireless manager.
If you still can’t get a wireless connection…
• Try moving your computer closer to your Hub
• Move your computer and Hub away from large electrical appliances
• Temporarily turn off other wireless devices in your home, such as wireless TV/video
senders, security cameras and baby monitors
• Try changing wireless channels – see page 7
Note: if your computer has an Ethernet port, try plugging in the Ethernet cable.
This may help you to get online. For more help with xing connection problems,
go to www.bt.com/gettingsetup
If you still have problems connecting, see page 10.
Change wireless channel
Changing your wireless channel can sometimes help improve the wireless signal
between your computer and Hub.
Open BT Broadband Desktop Help by double-clicking its icon
on your desktop.
Click PC Healthcheck, then the wireless tab and follow the instructions to change
wireless channel.
If you can’t use desktop help, you can manually change wireless channels using the steps
below. You’ll need a computer connected to the Hub to access your Hub Manager so you
can change channels.
1 Access Hub Manager by typing bthomehub.home into the address bar of your
web browser.
2 Click Settings.
3 If asked, enter your Hub Manager password or if prompted set your own new password.
4 In the Basic Setting menu, click Change the wireless channel to avoid interference.
5 Click on the drop-down menu arrow and select the new channel.
6 Click Apply.
7 Wait a minute for your device to pick up the new channel.
If you’ve still got problems, follow steps 1 to 5 again and use channel selection to
choose an alternative wireless channel, then click Apply. Wait one minute for your
device to pick up the new channel.