Diverse 1010 telephone featuring DECT Digital Enhanced Cordless Telecommunications User guide
Please open this page for a further ‘at a glance’ guide to your Diverse 1010.
At a glance At a glance Display Displays the status of your handset. Carrying clip Store Lets you store numbers on the memory and access other phone functions. Speed dial Enables quick dialling of numbers stored in the memory. Keypad STO MEM LNR 1 2 ABC 3 DEF 5 JKL 6 MNO 4 GHI 8 7 9 PQRS TUV WXYZ 0 ✱ Recall For use with switchboards and BT Select Services. Phone Used to make and answer calls.
At a glance Base unit underside view Base unit top view Antenna Power cord Paging button Telephone line cord IN USE CHARGING In-use light Indicates an outside call is being made. Mains Power cord adaptor Handset battery charger Supplied only with the Diverse 1010 1+2 system. 2 Charging light On when handset battery is charging.
Contents In this guide At a glance Introducing the Diverse 1010 Setting up Using your Diverse 1010 Additional features Using your Diverse 1010 with a PBX Registering a new Diverse handset with the base unit Operating with additional base unit Maintenance Help Technical information Index 1 4 5 15 20 22 24 26 29 30 32 35 Hints and tips boxes In this user guide, we’ve included helpful tips and useful notes. They are shown in a grey box.
Introduction Introducing the Diverse 1010 Your Diverse 1010 is designed for ease of use and made to the high standards set by BT. We thank you for making the right choice and expect that your Diverse 1010 will give you many years of quality service. Please read the instructions carefully before use and retain this user guide for future reference. For your records DECT Purchase price: For warranty purposes, proof of purchase is required, so please keep your receipt.
Setting up Setting up Follow these steps to get your Diverse 1010 ready for use. As this product is rechargeable, it is normal that a certain amount of heat will be produced in its day-to-day operation. Whilst this is entirely safe we would advise against placing this product on antique, veneered or wooden surfaces as damage may occur. Plan where you will put your Diverse 1010. It should be within two metres of a power socket and the phone socket.
Setting up 3 Connecting the optional back-up box The battery back-up box is optional equipment and may be purchased from the Diverse helpdesk 0345 908070. Phone for prices. The battery back-up box allows an emergency, or other, calls to be made in the event of a mains failure. The back-up box allows calls to be made for up to 4 hours. The back-up box requires 6 x AA batteries which allows you to make calls in the event of a power failure.
Setting up 4 Mounting the back-up box 5 Connecting the power cable If required, you can mount your Diverse 1010 back-up box along your skirting board. Plug the power cable into the power socket on the underside of your Diverse 1010. Take care that the telephone line cord and power cable plugs are connected to the correct sockets. Incorrect placement could damage the unit. • Using the template at the back of this guide, mark then drill two holes for the 2 screws and rawlplugs (if you need them).
Setting up 7 Installing the rechargeable batteries in the handset 9 Charging the handset batteries for at least 16 hours The handset uses the two AA size nickel cadmium (NiCad) batteries supplied. Hold the handset with the keypad facing down and slide open the battery compartment. Place the handset on the base. The handset can be charged face up or down. When the handset batteries are charging, the green CHARGING light comes on.
Setting up If the symbol flashes continuously, it means the handset is either out of range or is not registered with the base unit. To register, follow the steps on page 24. All additional handsets you purchase will need to be individually registered with the base unit before they will work with the Diverse 1010. The symbol may also f lash after a power failure.
Setting up 11 Using and changing the security code and handset PIN As a digital phone system, your Diverse 1010 provides excellent security against others ‘listening in’ to your calls. You can also prevent unauthorised use of the handset(s). Each handset needs to be registered with the base unit. To do this you need to know and use the system code. The factory setting for both the system code and handset PIN is 0000.
Setting up 12 Optional settings To adjust the tone of the handset ringer To adjust the ringer volume in the handset There are six levels 1 = low, 6 = high. Factory setting is 6. STO 5 There are six levels 1 = low, 6 = high. Factory setting is 1. STO volume level set. Ringer sounds a sample level. • Press a button between 1-6 to set the new level. Display shows the new level. • Press the STO button to confirm the setting. To adjust the ringer volume in the base unit • Press the STO button.
Setting up To adjust the ‘confirmation’ tones To adjust the ‘settings confirmation’ tone Whenever you press a button on the phone you will hear a confirmation beep. You can turn this sound on and off. The factory setting is ON. You will hear a confirmation tone each time you successfully complete a setting. You can turn this sound on and off. The factory setting is ON. STO 3 DEF 1 STO • Press the STO button. • Press 3 then 1. Display shows the current setting I = ON, O = OFF.
Setting up To adjust the ‘range warning’ tone If you are on a call as you reach the limit of your handset’s range, you will hear a tone to warn you that you will lose the call if you move further away. You can turn this sound on and off. The factory setting is ON. STO 3 DEF 3 To reset your Diverse 1010 base unit to the original factory settings This will reset: TONE/PULSE signalling to TONE Access code/pause to NONE Pause after the RCL key to NONE Ring assignment to collective ringing.
Setting up To reset your Diverse 1010 handset to the original factory settings The handset must be switched ON. This will reset: Ringer volume Tone Battery warning tone Range warning tone Synchronisation tone Automatic call acceptance Confirmation tones It will delete: Numbers stored in the speed dialling memory. The last number redial memory This will not reset: The handset PIN The handset registration will be retained. Press the STO button. Press 8 on the keypad. Press the MEM button.
Using your Diverse 1010 Using your Diverse 1010 ON/OFF and PROTECTED modes The handset can be operated in one of three different modes. PROTECTED This setting stops you accidentally operating the handset’s keypad when carrying it around. You can still receive incoming calls but cannot make outgoing calls. OFF Phone calls cannot be made and the handset does not respond to incoming calls. • To switch to PROTECTED when the handset is ON, press and release the PWR button quickly.
Using your Diverse 1010 Making and receiving calls To make an external call Ensure the handset is switched ON. • Press the PHONE button. You hear the dial tone. The ‘In Use’ light on the base unit comes on. • Dial the number. The phone calls the number and the display shows the number you have dialled. Alternatively, you can enter the phone number you want first, check that it’s correct, and then press the PHONE button to dial. To receive an external call When the phone rings the display flashes EXT.
Paging and internal calls If you have multiple handsets registered with the base, the Diverse 1010 enables two handsets to talk To page a handset from the base unit • Press the GREEN button on the base. All To receive an internal call • When the handset rings, the display flashes INT plus the number of the handset calling you – 2 in this example. • Either press the PHONE button, or simply lift the handset off the base unit or charging unit.
Using your Diverse 1010 To transfer an external call between handsets If you are in a conversation with an outside caller and want to transfer the call to another handset. INT RCL • Press the INT button. Display shows EXT INT. Your caller will hear a melodious tone. • Enter the number of the handset to which you want to transfer the call. When the handset is answered, you can talk to the other handset without the outside caller hearing.
Using your Diverse 1010 Using the memory to store and dial numbers To speed dial a number stored on the memory Your Diverse 1010 handset can store 10 phone numbers, each up to 22 digits long, which then can be speed dialled. Stored numbers can include settings made with the RCL, ✱ and # buttons. You can also enter a ‘pause’ (see page 22, ‘Using your Diverse 1010 with a PBX’). • Press the PHONE button. You will hear the dial tone. Display shows EXT.
Additional features Additional features Using secrecy during an external call INT RCL • To obtain secrecy on an external call press the INT button. Display shows your handset’s internal number and you hear the internal dial tone. This allows you to talk to someone in the same room, without your caller hearing the conversation. Instead your caller hears a tone melody. • Press the RCL button to resume your telephone call, with the external party.
Additional features To set which handset will receive ring priority To clear and reinstate handsets for collective ringing Once you have set your Diverse 1010 to ring priority mode (see opposite), you can select the handset you want to ring first. The factory setting is for all handsets to be set for collective ringing. Press the STO button. Press the # button. Press the 1 button. Enter the system code. (Factory setting 0000.) Press the LNR button. Press the ✱ button. Press the 2 button twice.
Using your Diverse 1010 with a switchboard Using your Diverse 1010 with a PBX Your Diverse 1010 can be connected to all compatible PBXs. For a list of suitable PBXs, phone Diverse Helpline on 0345 908070. To insert an access code The handset must be switched ON. STO Entering access codes When you use your telephone on a PBX you may need to program a delay for switching calls through to external lines.
Using your Diverse 1010 with a switchboard Setting the access pause You can insert a pause or change the length of a pause to suit different access codes. To put an outside call on hold and speak to another, internal handset You can make a consultation call to a colleague and return to your existing, outside caller. Code PAUSE 024 1 second 025 2 second 020 3 second 021 6 second • Press the RCL button. You hear a dial tone. 253 To clear all access codes Your outside caller is on hold.
Registering a new Diverse handset with the base unit Registering a new Diverse handset with the base unit Up to six handsets can be registered and operated from the Diverse 1010 base unit. The system allows you to make internal intercom calls between two handsets while a third is making an external call. Each additional handset you purchase must be registered at the base unit. To register a handset The handset must be switched OFF.
Registering a new Diverse handset with the base unit To remove a handset registered at the base unit STO 7 PQRS 2 ABC Press the STO button. Press the # button. Press the 7 then 2. Enter the system code. (Factory setting 0000.) • Display shows all handsets registered at the base. • Enter the number of the handset to be removed. It disappears from the display. If you enter the wrong number, press it again to reinstate it. • Press the STO button to confirm.
Operating with additional base unit Operating with additional base units When planning to use a handset at more than one base unit, it is recommended that you: • Assign a number to each base station, from 1 to 4. • Number each handset (1 to 6) registered at each base station. • Register the handsets at base unit 2 (and 3 and 4 if used) in the same order as used for base unit 1. • Activate the display of the base unit numbers on each handset, see page 27.
Operating with additional base unit At the base unit: • Press and hold down the green paging button until you hear the beeps (after about 10 seconds). You now have up to 1 minute to register the handset, during which the beeps will continue. At the handset: PWR • Press and hold down the button number 2, 3 or 4 to specify the base unit number. • At the same time, hold down the PWR button To set/clear the display of the base unit number on a handset The factory setting is to display the number.
Operating with additional base unit To set your handset for automatic base selection To set your handset for manual base selection If you are moving around, and likely to lose contact with your base unit, your handset can be made to automatically switch to the first available base unit. If this is set and you are in the area where the signals of two base units are overlapping, your handset will select the strongest signal. You can select a base unit through which you want your handset to operate.
Maintenance General Simply clean the handset and base unit with a damp cloth or an antistatic wipe. Never use a dry cloth as this may cause a static shock. Service Within the guarantee period If you experience a problem with your Diverse 1010 base unit or handset you should contact the Diverse 1010 Helpline on 0345 908070. Calls are charged at local call rates. If the problem is not remedied, you will be advised to contact your original point of purchase.
Help Help Emergency calls The emergency services can be contacted in the UK by dialling 999, or 112 which is valid in any country that is a member of the European Community. If your Diverse 1010 is connected to a PBX, you may have to dial an access number before 999 to contact the emergency services. Some PBXs cannot dial out during a power failure. Replacing handset batteries After a time, you may find that the handset batteries are running out of charge more quickly.
Help The symbol is flashing or you cannot link up with the base unit When connected to a PBX: Is the handset registered with the base unit? To register the handset, see page 24. Is the power cable connected at the base and the power switched on at the wall socket? You can’t get a connection or you get the wrong connection after speed dialling If you press the PHONE button whilst is flashing, you will hear four short beeps from the handset.
Technical information Connecting to PBXs Diverse 1010 is only approved for use with a compatible PBX including those which do not provide secondary proceed indication. If you would like a list of suitable PBX’s, contact BT on 154. If you do have a compatible PBX, it cannot be guaranteed that the telephone will operate correctly under all possible conditions of connection. If you have any difficulties, contact BT on 154.
Technical information Technical specification 34 Standard DECT Number of channels 120 duplex channels Radio frequency range 1880 MHz to 1900 MHz Duplex method Time-division multiplexing.
Index Index Access code Additional base units Additional handsets Back-up box Base selection Batteries back-up box handset low warning BT telephone socket Call timer Carrying clip Charging the handset batteries Collective ringing DECT Emergency calls Guarantee Handset carrying clip Help Internal calls Maintenance Making and receiving calls Memory storing numbers dialling numbers Modes On/Off Protected Mounting template 22 26 20 6 28 6 8 8 5 20 8 8 20 4 30 29 8 30 17 29 16 19 19 15 15 37 Operating with ad
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Mounting template If mounting your Diverse 1010 back-up box, use this guide to position two 5mm drill holes 56mm apart.
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Offices in Europe, North America, Japan and Asia Pacific. The Telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract. TouchtoneTM is a registered trade mark of British Telecommunications plc in the UK. © British Telecommunications plc 1996.