User guide

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BT sponsors two schemes which you can join if
you are bothered by unwanted faxes and phone
calls.
Fax preference scheme
BT is a sponsor of Fax Preference Service
(FPS) - a scheme to enable customers to
reduce unwanted faxes.
The main feature of the FPS is that while it
helps reduce the volume of unsolicited faxes, it
still allows you to receive faxes from
organisations with which you have a
contractual relationship.
To register for the FPS, BT customers should
ring 0541 554555.
Telephone preference scheme
BT is a sponsor of Telephone Preference
Service (TPS) - a scheme to enable customers
to reduce unwanted sales calls.
The main feature of the TPS is that while it
helps reduce the volume of unsolicited sales
calls, it still allows you to receive important
marketing calls from organisations with which
you have a contractual relationship.
To register for the TPS, BT customers should
ring 0800 398893.
Transmission report codes
The activity reports and send reports detail the
outcome of each transaction. In the event of an
error they will use one of the following codes:
Code Meaning and action
1 No answer; try again later
3 Call interrupted by user pressing
Stop
4 Invalid speed dial number.
Check number
5 Document feeder problem during
the call: paper jam or document
feeder malfunction
7 Bad line or remote terminal
malfunction. Try again
8 The document sent may not have
been received in full. Send again
and check with recipient
A Polling operation failed: no fax
back document on remote terminal
B There is a difference between the
number of pages logged for
sending and the number of pages
actually sent. Check the number
of pages
13 Memory full: fax could not be
received. Print out faxes stored in
the memory