Installation manual
Cannot dial out successfully
1 Check that the relevant Alarm Types have the Dial Settings on (Eng
Menu 2,1) and the dial settings are enabled for the phones which are to
be dialled ( 1 to 8)
2 Does the telephone line have Call forwarding or Voice Answering
(provided by the phone company)? This may prevent a dialout because
Comfort may not detect a dial tone. See "Special Telecom Services”
3 Do a Dial Test (User menu 3,4,3 or Engineer menu 8,3). This dials to
all programmed telephones from 1 to 8. The dialling tones, busy tones,
ringback tones, as well as handshake and kiss-off tones from the
Monitoring Station receiver are audible on the Keypad. This is very
useful in troubleshooting dialling problems. If the system cannot detect
dial tone, it will say “Please hang up” in case an incoming call is holding
the line, and wait for the caller to hang up. If dialling to the CMS or
pager or voice phone, the system cannot detect the handshake or
pager tones or voice answer, you can hear this.
4 Check the settings for Pulse Dial (Eng Menu 7,1). If the telephone line
is tone dialling, the Pulse dial setting should be OFF,. Check the PABX
Setting (Eng Menu 7,2). If the panel is not on a PABX extension, the
PABX setting should be OFF, otherwise the system will dial a 0 or 9 to
try to get an outside line
5 If the dialout is still unsuccessful, check the following. If any of the
locations are changed, RESET the system.
DefaultsEngineer 7,4,10Location 89
DefaultsEngineer 7,4,140Location 88
DefaultsEngineer 7,4,10Location 87
DefaultsEngineer 7,4,180Location 86
DTMF Tone level (continued)Engineer 7,4,10Location 81
DTMF Tone levelEngineer 7,4,19Location 80
Pager Frequency LowerEngineer 7,4,140 - 55Location 49
Pager Frequency UpperEngineer 7,4,165 - 70Location 48
Pager 2nd end key (*)Engineer 7,4,111Location 263
Pager 1st end key (*)Engineer 7,4,111Location 262
Pager key displayed as '-' (#)Engineer 7,4,112Location 261
Pager Start key (*)Engineer 7,4,111Location 260
If not connected to PABX extensionEngineer 7,2OffPABX Setting
RemarksMenuShould beParameter
Tracing False Alarms
Use Event Log
The last 250 events can be heard by going to the Event log (User menu
3,3) or Engineer menu (8,3). You can navigate through the log by
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