Installation manual

Troubleshooting CS-Xpress

Symptom Possible Cause

LED’s D9 and D10 are not flashing No power to the UCM or

Location 1672 set to '0'.

‘Timed Out Waiting for Reply’ This can indicate that the

comms port on the PC is set

incorrectly or the RS232 cable is not

connected or the wrong type.

Too Many Checksum Errors This could be caused by an incorrect

upgrade routine from an older version

of CSXpress. De-install the

old version and do a fresh install.

Only D10 Green Led is flashing KA-KB connection is reversed.

You can get the latest version of CS-Xpress3 from the Technical Area of

the web site: www.comfort.org.uk/technical/index_beta.html

Remote Signalling Requirements for Police Response (UK)

Comfort systems which are requiring a Police response will require

setting to comply with certain regulations. The Central Station

signalling can either make use of Comfort’s built-in Digital

Communicator or can use the outputs to trigger a stand alone

communicator such as a RedCARE STU DualCom or even both. If the

onboard digital communicator is used, Telephone numbers 1 and 2

should be used for dialling the Central Station (ARC). Ensure that a

(contact ID) zone list is sent to the ARC along with the desired

response to be taken for each alarm type. Zones such as exit

terminators and other non-signalling zones should not be sent.

We have produced a form for this purpose in the program

worksheet manual.

Engineer Reset

Action Code ‘20’ initiates an Engineer Reset’ requirement and can be

applied within any existing Alarm Type Response or as it’s own

Response 83 within the desired Alarm Type or within Intruder Macro

Response 25. The Alarm Company can decide what type of alarm

Condition will require an Engineer reset after activation, such as

Intruder Alarm (1), Tamper (11), Bell Tamper (22) or Panic (12) etc.

When a user tries to arm the system after such an event has occurred,

they will hear’ invalid, please call engineer for reset’.

Remote Reset of the system

Whenever the system requires an engineer reset, all the installer need

do is sign-in with the engineer code and while in Menu 1 press the star

key*, you will hear ‘Engineer Reset’. This can be done locally or

remotely by dialling-in from any tone telephone.

Comfort Installation Manual