Operating instructions

32
The following table contains an overview of the most frequent operat-
ing errors or problems and their possible causes and remedies. Before
calling our service desk, please consult this table.
If you can not rectify a fault using the instructions provided, please do
as follows:
1 Disconnect the mains.
2 Wait at least ten seconds and reconnect.
3 If the fault re-occurs, please contact your customer information
centre.
Error
You or your fax correspondent receive
blank pages.
Faxes are of poor quality.
Your fax or your recipient’s fax machine
produces black lines when printing.
Your fax machine produces white lines
when receiving or copying.
You can not send faxes.
The device does not draw the docu-
ment in during copying or sending.
The scanned copy is printed out with
white or black stripes.
Possible cause
Your fax correspondent sends the
wrong (blank) side of a docu-
ment.
The printer or scanner is faulty.
The document contains photo-
graphs or small print.
The document lacks contrast.
Your fax machine is faulty.
There is paper in the sheet feeder.
The scanner is dirty.
Your fax machine is faulty.
Thermal printhead is dirty.
Scanner not put in.
Scanner has not clicked in.
The scanner was not placed
correctly on the document.
Remedy
Your fax correspondent must feed the
document properly.
Test the fax machine by making a
copy. If your copy is faultless the
correspondent's fax machine might be
defective. Call service if necessary.
Change the resolution setting to
FINE or PHOTO.
Check the document or set a higher
contrast with function 47 (see chapter
Scanner / Contrast).
Test the fax machine by making a
copy. If your copy is faultless the
correspondent's fax machine might be
defective. Call service if necessary.
Open the operation panel and remove
the paper from the document feed
slot.
Clean the scanner with a cloth (see
Care and maintenance instructions).
Test the fax machine by making a
copy. If your copy is faultless the
correspondent's fax machine might be
defective. Call service if necessary.
Copy a black page several times until
the lines disappear.
Please put in scanner (see chapter
Scanner).
Press both sides of the scanner down
until you hear a definite click.
Press the scanner firmly against the
document or put the document on a
flat surface.
10 Hints & Tips