UK’s best selling phone brand† Quick Set-up and User Guide BT Cordless Headset H51
Important – please read first • Only use the line cord, power supply, cables and rechargeable battery pack supplied with your product. • Make sure the power supply is connected to a known working socket. • Connect your headset base to the power supply and allow the battery to charge for at least 3 hours before connecting to a telephone line.
Check box contents Cordless headset with medium-sized earbud attached 3 PSTN line cord 2 earbuds Desk phone connection cable 2 over-the-ear hooks Line splitter Over-the-head band Headset base Mains power adaptor (item code 069858) Battery pack Behind-the- neck band Important Only use the mains power adaptor, cables and rechargeable battery supplied in this box or this product might not work. Any replacement rechargeable battery must be of the same type.
Quick set-up guide Where to put your headset base • Make sure it’s at least a metre away from other electrical appliances to avoid interference. • Don’t place in a bathroom or other humid area or near excessive heat sources, moisture, low temperatures or dust sources. 1 Plug in 1. Plug the mains power adaptor into the socket marked Power on the back of the base. 2. Plug the other end into the wall power socket and switch on.
Quick set-up guide 2 Install the battery 1. Insert the battery pack into the battery compartment. 2. Press the battery pack down gently until it clicks into place. The base should be plugged into the mains power socket at all times. The battery is permanently attached to the battery compartment cover (known as the battery pack). Do not try to separate them from each other. Only use the supplied rechargeable battery pack otherwise you may damage your product.
Quick set-up guide Please note that new rechargeable batteries don’t reach full capacity until they’ve been in normal use for several days. Battery low warning The red light on the top of the headset will flash every 10 seconds when the headset is not mounted on the base to indicate that the battery is low. If the battery completely runs out the light will turn off altogether. You must recharge the battery by mounting the headset on the base before you can use the headset again.
Quick set-up guide PSTN connection Connect your headset directly to a telephone line (to receive calls only) Connect one end to the PSTN socket on the headset base and the other to your telephone wall socket. Make sure the Corded Handset Connected switch on the side of the base is set to NO, see page 34. With this set-up you will only be able to receive calls using your headset.
Quick set-up guide You will need to use the included line splitter to connect your headset base and your phone to the same telephone line wall socket. PSTN connection The headset base and headset do not have external ringers. When you receive calls, the headset earpiece will ring. If you have phones connected to the same telephone line as the headset base, the ringers on those phones will ring to alert you of an incoming call.
Quick set-up guide Desk phone connection If you’ve connected to a corded phone you need to connect your headset to the corded handset on your phone: 11. Plug one end of the corded phone connection cable provided into the Desk Phone socket on the back of the headset base. You will also need to set the Corded Handset Connected switch on the side of the headset base to YES, see page 34.
Quick set-up guide 5 Go Your BT Cordless Headset H51 is now ready for use • For instructions on making a call, go to page 19. • For help with your headset base settings, go to page 34. • To change or use the headset attachments, go to page 25. Or, you may find the answer in the Help section on page 39 or see our online frequently asked questions at bt.com/producthelp Alternatively, call the Helpline on 0800 218 2182*.
12 In this guide Getting to know your headset ....... 14 Options during a call ..................... 23 Front of headset ............................ 14 Headset light indicators ................. 14 To adjust the earpiece (listening) volume .......................... 23 Back of headset ............................. 15 To adjust the speaking volume ........ 23 Top of headset ............................... 15 Mute............................................. 23 Headset alert tones ...............
In this guide Over-the-head band ..................... 29 Help ............................................ 39 To attach the head band to the headset ................................... 29 General information ..................... 44 To remove the head band from the headset ................................... 31 Behind-the-neck band .................. 32 To attach the neck band to the headset ................................... 32 To remove the neck band from the headset ................................
14 Getting to know your headset Front of headset On/Off button and light Press to make, answer or end a call, see page 19-21. Headset light indicators LIGHT STATUS Red On when the headset is charging in the headset base. Flashes every 10 seconds to indicate the battery is low when the headset is not in the headset base. Flashes three times to indicate the headset is turning off. Blue On when a fully charged and registered headset is in the headset base.
Getting to know your headset Back of headset Earpiece Battery pack Open to replace the battery pack. Top of headset Vol+/VolPush the volume switch on the headset to the right or left to adjust the headset ringer volume while in idle mode (page 23) or the earpiece listening volume while on a call (page 23). Microphone The microphone incorporates noise cancelling technology for clearer calls. Mute/Recall Press to mute the microphone during a call (page 23).
Getting to know your headset Headset alert tones One short beep Headset key tone. One short beep every 30 seconds Muted headset microphone alert tone. Two beeps Error alert tone. The ringer volume is at its lowest setting. The listening volume is at its highest or lowest setting. Any key is pressed while the headset is out of range. Two low beeps Call waiting alert tone. Two rapid beeps every 20 seconds Low battery warning. Three rising beeps A conference call starts.
Getting to know your headset Base Magnetic charging mount Place the headset here for charging. Mute light In Use light Lifter light Pair Use to initiate headset registration or de-registration. Desk phone audio switch (side of base) Used to adjust the audio if you have connected the headset base to a corded phone (page 34). If you need some help, call us on 0800 218 2182* or go to bt.
Getting to know your headset Headset base light indicators On when you are registering a headset. Mute (Red) Flashes when the mute function is in use. Flashes when you are de-registering headset(s) from the headset base. In Use (Blue) On when the headset is in use. Lifter (Blue) On when the Corded Handset Connected switch is set to Yes. Microphone/ Volume Up or Down Press the volume buttons to adjust the speaking volume when on a call (page 23).
Using the headset Turn the headset on Place the headset in the headset base or press and hold for two seconds. The light will flash blue three times and you will hear three beeps as it turns on. 19 Turn the headset off if it is not going to be used for a long time. Turn the headset off Press and hold for two seconds. The light will flash red three times and you will hear three beeps as it turns off. Make a call If the headset base is connected to the telephone wall socket via a cordless phone: 1.
Using the headset You cannot switch a call from the headset to the corded handset. If the headset base is connected to the telephone wall socket via a corded phone: 1. Lift the corded handset and make a call as normal. 2. After the call has been answered, press on the headset. Do not hang up the corded handset until you want to end the call. Answer a call To help achieve the best sound quality, the microphone should be used approximately 70mm from your mouth.
Using the headset End a call If the headset base is connected to the telephone wall socket via a cordless phone: 1. Press on the headset or place the headset back in the headset base. If the headset base is connected to the telephone wall socket via a corded phone: 1. Place the corded handset back on its base and press on the headset or place it back in the headset base. Adjust the headset earpiece ringer volume The headset base and headset do not have external ringers.
Using the headset Mute the ringer temporarily Press Mute/Recall on the top of the headset to temporarily silence the ringer in the headset earpiece. This will silence the ringer without disconnecting the call. The next incoming call will ring as normal at the preset volume. You’ll need to subscribe to your network provider’s Call Waiting service for this feature to work. You might have to pay a fee. For more information on BT Calling Features, call BT free on 0800 800 150.
Options during a call 23 To adjust the earpiece (listening) volume 1. During a call, press Vol+ or Vol- on the top of the headset to increase or decrease the earpiece (listening) volume. If you are on a VoIP call, you can adjust the listening or speaking volume in your computer audio settings and your VoIP calling software. When the volume reaches the minimum or maximum setting, you will hear two beeps. To adjust the speaking volume on the right side of the 1.
Options during a call Using multiple headsets or phone handsets on a call Other headset and phone handset users connected on the same phone line can join an external call in progress. The number of headsets or handsets that can join may be limited by your telephone system so please check your telephone user guide for more information. 1. To join a call with a headset, press on the headset. 2. To end the call, press or place the headset in the headset base.
Using the headset attachments Earbuds There are three sizes of earbuds supplied. The medium-sized earbud is already attached to the headset. To remove an earbud from the headset earpiece Hold both sides of the earbud and twist and pull the earbud gently until it separates from the earpiece. To attach an earbud to the headset earpiece 1. Choose the earbud size you want. 2. Position the earbud on the earpiece as shown in the diagram on the next page. 3.
Using the headset attachments Over-the-ear hook There are two sizes of ear hooks supplied. You can choose the most suitable ear hook and then attach it to the headset. To adjust the headset to wear on the left or right ear To wear on the left ear: 1. Make sure the ear hook ring is positioned as shown in the diagram below before installation. 2. Then, attach the ear hook ring, see page 27 for instructions. If you need some help, call us on 0800 218 2182* or go to bt.
Using the headset attachments To wear on the right ear: 1. Make sure the ear hook ring is positioned as shown in the diagram below before installation. 2. Then, attach the ear hook ring, see below. To attach the ear hook to the headset 1. Remove any headset attachment connected to the headset earpiece (except the ear bud). 2. Insert the earpiece into the ear hook as shown below. If you need some help, call us on 0800 218 2182* or go to bt.
Using the headset attachments 3. Press the edge of the ear hook ring towards the earpiece until it clicks into place as shown below. 4. Hook the headset onto the ear you want to use and adjust the angle of the headset until the microphone is pointing towards your mouth as shown below. If you need some help, call us on 0800 218 2182* or go to bt.
Using the headset attachments To remove the ear hook from the headset Hold the headset with one hand and twist and gently pull the ear hook with the other hand until it separates from the earpiece. Over-the-head band To attach the head band to the headset 1. Remove any headset attachment connected to the headset earpiece (except the earbud). 2. Insert the earpiece into the head band as shown. To wear the head band on the other ear, rotate the headset within the head band ring.
Using the headset attachments 3. Push the earpiece towards the head band ring until it clicks into place as shown in the diagram below. 4. Adjust the head band to fit your head. Adjust and rotate the angle of the headset until the microphone is pointing towards your mouth as shown in the diagram below. If you need some help, call us on 0800 218 2182* or go to bt.
Using the headset attachments To remove the head band from the headset Hold the headset with one hand and the head band ring with your other hand. Twist and gently pull the headset until it separates from the head band ring. If you need some help, call us on 0800 218 2182* or go to bt.
Using the headset attachments To wear on your other ear, remove the headset from the neck band (see page 33) and then attach it to the other side of the neck band by following the steps opposite. Behind-the-neck band To attach the neck band to the headset 1. Remove any headset attachment connected to the headset earpiece (except the earbud). 2. Insert the earpiece into the neck band ring as shown in the diagram below. 3.
Using the headset attachments 5. Adjust and rotate the angle of the headset until the microphone is pointing towards your mouth as shown in the diagram below. To remove the neck band from the headset Hold the headset with one hand and the neck band ring with your other hand. Twist and gently pull the headset until it separates from the neck band ring. If you need some help, call us on 0800 218 2182* or go to bt.
34 Headset base settings Corded handset connected switch If you connect your headset to a telephone wall socket (see page 7), set the Corded Handset Connected switch to NO. If you connect your headset to a desk phone handset (see page 9), set the Corded Handset Connected switch to YES. Adjust the desk phone audio switch If you have connected your headset to a desk phone you may need to adjust the corded handset audio. If you need some help, call us on 0800 218 2182* or go to bt.
Headset base settings On the side of the base unit there is a termination switch for adaptation to different telephone systems. The switch can be set in different positions (A-F) in order to help achieve the best sound quality for both the receiver and microphone. For deskphone i.e. BT Converse the default position is E. 1. Firstly, make sure the Corded Handset Connected switch is set to YES. 2. Lift the corded handset and press on the headset to check for a dial tone.
36 Add and register a headset to a BT Cordless Headset H51 You can register up to two cordless headsets to your BT Cordless Headset H51 base. The headset provided with your BT Cordless Headset H51 is already registered. If you want to add another headset (purchased separately) you must register it to your headset base before use. You can only register the headset to one product at a time. You must de-register the headset before registering it to another headset base.
Add and register a headset to a BT Cordless Headset H51 5. Return the headset to the headset base for registration. The light will flash quickly in red and blue. It will take about 60 seconds to complete the registration process. 6. The light will turn red when the headset is registered but not fully charged, or turns blue when it is registered and fully charged. 7. To check that registration has been successful, press the button on the headset and check for a dial tone.
Add and register a headset to a BT Cordless Headset H51 You cannot de-register the headset(s) if another headset registered to the base is in use. Even if the battery is completely run down, you can still de-register the headset following the steps opposite. De-register all headsets from the headset base Please read the instructions through carefully before beginning the de-registration process. 1.
Help 39 If you have any problems with your headset, please try the suggestions below. If you are still having difficulties, call the Helpline on 0800 212 2182*. My headset doesn’t work at all. • Make sure the power adaptor is securely plugged in. • Make sure that the battery is securely installed in the cordless headset. • Make sure the PSTN cord is securely and firmly plugged into the headset base and the telephone wall socket. • Charge the battery in the cordless headset for at least three hours.
Help • Charge the battery in the cordless headset for at least three hours. For optimum daily performance, return the cordless headset to the headset base when not in use. • You may need a new battery. Refer to the ‘Battery installation’ section on page 5. How do I connect my headset to a BT Converse 2100 or 2300 desk phone? • Connect the desk phone cable directly into the BT Converse headset port. • Set the desk phone audio switch on the side of the headset base to the E position.
Help • • • • • • If you use BT Infinity you will not need to use an ADSL microfilter. For other types of broadband, please check with your provider if a microfilter is required. You may be able to improve the performance of your cordless headset by installing the headset base at least one foot from any cordless telephone system. If separating them by one foot does not help, try moving the headset farther away.
Help • Test a working phone at the phone socket. If another phone has the same problem, there may be a problem with the phone socket, wiring or service. Contact your telephone service provider (charges may apply). I hear other calls while using my headset. • Plug a different telephone into the telephone socket that you are currently using. If you still hear other calls, the problem is probably in your building’s wiring or local service. Call your telephone service provider.
Help Common cure for electronic equipment. • If the unit does not seem to be responding normally, try putting the cordless headset in its base. If it does not respond, do the following (in the order listed): 1 Disconnect the power to the headset base. 2 Remove the cordless headset battery. 3 Wait a few minutes. 4 Connect the power to the headset base. 5 Install the battery again, and then place the cordless headset into the headset base.
44 General information Important Safety information This equipment is not designed for making emergency phone calls when the power fails. Alternative arrangements should be made for access to emergency services. • Only use the power supply suitable for the BT Cordless Headset H51. Using an unauthorised power supply will invalidate your guarantee and may damage the phone. The item code for the headset base power supply is 069858. • Use only the approved rechargeable battery supplied.
General information • Never dispose of batteries in a fire. There is a serious risk of explosion and/or the release of highly toxic chemicals. Cleaning • Clean the headset and base with a damp (not wet) cloth, or an anti-static wipe. Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock. Environmental • Do not expose to direct sunlight. • The headset may become warm when the battery is being charged or during prolonged periods of use.
General information Guarantee Your BT Cordless Headset H51 is guaranteed for 12 months from the date of purchase. Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the BT Cordless Headset H51 or any component thereof, (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials.
General information Technical information R&TTE How many telephones can I have? All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items which may be connected to any one telephone line. Your BT Cordless Headset H51 has a REN of 1. A total REN of 4 is allowed. If the total REN of 4 is exceeded, the telephones may not ring. With different telephone types there is no guarantee of ringing, even when the REN is less than 4.
For a Better Future We’re always looking to make our products last longer and use less power, so we don’t have such a big impact on the environment. To find out about what we are doing, visit bt.com/betterfuture Offices worldwide © British Telecommunications plc 2013. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. The services described in this publication are subject to availability and may be modified from time to time.
