User guide

The printer does not print, or print
quality is poor
Check the most common causes and solutions listed
below. If you cannot resolve these problems contact the
BT MultiJet 3000 Helpline on 0845 074 0750
Is the mains power connected to your BT MultiJet 3000?
Is the mains power switched on at the plug? Try plugging
into another mains socket.
Is the BT MultiJet 3000 switched on? If LCD is blank
press the Power button.
Check that the USB cable is connected to both the
BT MultiJet 3000 and your computer.
Check that the ink cartridges are installed.
Check that the sticker and sealing tape on the nozzles
have been removed.
Has the printer driver been installed on your PC.
To install the driver.
Has the BT MultiJet 3000 has been set to the default
printer.
Try printing a nozzle test page.
Check that the paper is not jammed.
You cannot make any copies
Check that the ink cartridges are correctly installed and
locked into place?
Check that the ink cartridge sealing tape and sticker
have been removed.
Is the scanner still locked?
Paper jam
Paper jammed in the input tray:
1. Open the tray by pressing down on both latches.
2. Remove the paper from the input tray
3. Press the Form Feed button
4. If the paper jamhas not been cleared then gently
remove any paper by hand.
5. Replace the paper in the input tray and close by
snapping back into place.
Paper jammed in the output tray:
1. Open the front cover
2. Gently remove the jammed paper
3. Close the front cover
Scanner does not give any images
Check that your BT MultiJet 3000 is selected as the
default scanner.