Owner’s Manual
CONTENTS INTRODUCTION TO YOUR BT VERSATILITY SYSTEM ............................................................9 System description ............................................................................................ 9 System options ............................................................................................... 10 BT Contact Details:............................................................................................................... 10 Using this Manual ..................
BT Versatility Owner's Manual Using your Featurephone with a headset ............................................................. 26 To make an internal or external call when using a headset ............................................... 26 To clear down (end) a call when using headset .................................................................. 26 To answer a call when using a headset............................................................................... 26 USING A STANDARD TELEPHONE ......
BT Versatility Owner's Manual To set up your system to display caller numbers received on Analogue lines (CDS service)35 To associate a caller number with a name, and route its calls to an extension ................ 35 Storing and redialling caller numbers (CLI Store) ................................................... 36 To examine and redial stored caller numbers ..................................................................... 36 To programme the CLI Store to store all calls or unanswered calls only.
BT Versatility Owner's Manual To unlock your Extension...................................................................................................... 49 To make a call from a locked Extension .............................................................................. 50 To change your Extension Lock Password........................................................................... 50 To examine Extension Lock Passwords...............................................................................
BT Versatility Owner's Manual To make outgoing calls following a power failure .............................................................. 64 Connecting the Battery ........................................................................ 64 USING VOICEMAIL AND OTHER VOICE SERVICES ...............................................................65 Courtesy Service .............................................................................................
BT Versatility Owner's Manual Unified Messaging........................................................................................... 81 Click-to-Dial .................................................................................................. 81 PROGRAMMING ADDITIONAL SYSTEM OPTIONS ...............................................................82 Using a Door Intercom .....................................................................................
BT Versatility Owner's Manual To programme Extensions to have a minimum 3.1kHz bandwidth..................................102 Tele-secretary .............................................................................................. 102 To allow an extension to see who an incoming call is for.................................................104 Network Deflect............................................................................................ 104 Using ISDN to the desktop..........................
BT Versatility Owner's Manual LCR Codes................................................................................................... 112 Redialling calls on IP Trunks over standard exchange lines .................................... 112 Dialing emergency numbers on systems equipped with IP Trunks ........................... 113 Incoming Ringing / Auto Attendant / Courtesy Service.......................................... 113 ANALOGUE/BASIC RATE LINE BACKUP .............................................
BT Versatility Owner's Manual Introduction to your BT Versatility system System description • The BT Versatility is an Integrated Communications System supporting all your voice call needs and also provides an 'Integrated Data Solution' which allows multiple simultaneous Internet sessions and Voice over IP (VoIP) trunks. The VoIP trunks can be set up with a Broadband Voice Service Provider (such as BT Broadband Voice) or on a managed IP network.
BT Versatility Owner's Manual System options The following table details the various system options available.
BT Versatility Owner's Manual Using this Manual This Owner’s Manual is your guide to using the BT Versatility system and its features, with either a Featurephone or a standard telephone. It also explains how to programme system settings using your Featurephone. In describing the various system features dialling codes are given which you use with a standard telephone to activate the features. (If you wish, you can also use these codes from a Featurephone).
BT Versatility Owner's Manual The section ’Extension set-up options' on page 47 details information on how to set up your Featurephone to suit your individual needs in the sub-section ‘Customising your Featurephone'. System set-up options that relate to call features are included in the above sections.
BT Versatility Owner's Manual Introducing the Featurephones There are two Featurephones the V16 and V8. Both of the Featurephones are highly featured display telephones for use with your BT Versatility system. Both feature a 4-line 'Display' that contains prompts and menus with selectable options. This unique menu-driven interface makes the system simple to use, and no codes are needed to programme and activate features.
BT Versatility Owner's Manual V16 with Expansion Console 32 Programmable keys. V8 Featurephone Hands-free and light Secrecy Key Volume Keys 4 Function Keys: Programming Messages Directories ISDN Message waiting/ Ringing indicator 6 Display Keys Handset 8 Programmable keys. Numeric Keypad Clear Key Scroll / Edit keys To adjust how your Featurephone is mounted: • The desk plinth allows you to mount the Featurephone at two angles. • The Featurephone may also be wall-mounted.
BT Versatility Owner's Manual Using the Featurephone 'Display': The Featurephones' 'Display' presents various prompts and information, and provides selectable options to the Extension user. Prompts and information • Prompts tell you what action to take, or warn of an incorrect action. For example, an attempt to access the system programming menus from the wrong Extension will result in the prompt ‘Programming refused’.
BT Versatility Owner's Manual When selecting from a displayed list, (e.g. Extensions from the Extension Menu), selected items will be denoted by a ♦ next to the item. Unselected items will be denoted by a ◊ next to it. Selecting an item with a ◊ alongside causes the item to be selected and the symbol to change to ♦, and vice versa.
BT Versatility Owner's Manual Using the Programmable Keys / Line Keys There are eight Programmable Keys on the V8 Featurephone, 16 on the V16 Featurephone and 32 on the Expansion Console. The keys on the Featurephones are pre-programmed as Line Keys. Each Line Key is associated with a ‘Line’, the first key with Line 1 etc., (provided the system has lines equipped). Pressing Line Key 1 selects Line 1, returning a dial tone and allowing you to dial an external telephone number.
BT Versatility Owner's Manual Using the Function Keys There are four Function Keys located directly above the Featurephone Display. Particular features are grouped under these keys, as follows: PROGRAMME: This key accesses the options available to customise your Featurephone settings. It also accesses system programming from the Programming Extension only. (See page 47 for 'Customising your Featurephone' and page 48 for system programming access).
BT Versatility Owner's Manual Getting started – basic call features Making and answering calls To make an external call: • Lift the handset and select a free Line in one of the following ways: • Press the Line Key 1 for Line 1, Line Key 2 for Line 2, and so on. (This is applicable only if the Programmable Keys are programmed as Line Keys, which is the default programming). • Dial 9, (to select a Line from Outgoing Group 1). • Dial 760 - 769, (to select a Line from Outgoing Groups 2 to 11 respectively).
BT Versatility Owner's Manual To make a Speed Dial call You have access to a Personal Speed Dial list of up to 30 numbers, and a System Speed Dial List of up to five hundred numbers. Refer to page 29 for how to add numbers to your Personal Speed Dial list and page 33 to add numbers to the System Speed Dial list. • Press the DIRECTORY Key • Select ‘Personal Speed Dial’ to access your Personal Speed Dial list, and ‘System Speed Dial’ to access the System Speed Dial list.
BT Versatility Owner's Manual To transfer a call to another Extension • While on the call, select ‘Internal Transfer’ on the Display. • Select the desired Extension from the Extension list presented on the Display, or dial the Extension number. • Select ‘Transfer’ or replace the handset, to transfer the call. Note: You can transfer a call to an extension when the Extension has answered, while ringing the Extension, or while the busy tone is being received from the Extension.
BT Versatility Owner's Manual Diverting calls To divert all calls from your Extension Before you leave your Extension, you can divert all your calls to ring at another Extension. Alternatively, you can divert all external calls presented to your Extension to an external number. • From the Idle Menu, press the Scroll Down Key (Ô) until ‘Divert’ is displayed. • Select ‘Divert’. • Select ‘Divert All Calls’.
BT Versatility Owner's Manual To divert calls when your Extension is busy The ‘Divert On Busy’ feature allows you to divert all your calls to ring at another Extension if your Extension is busy (engaged). Alternatively, you can divert all external calls to an external number if your extension is busy. In this case, internal calls will not be diverted but will be given the busy tone. • From the Idle Menu, press the Scroll Down Key (Ô) until ‘Divert’ is displayed. • Select ‘Divert’.
BT Versatility Owner's Manual • From the Idle Menu, press the Scroll Down Key (Ô) until ‘Divert’ is displayed. • Select ‘Divert’. • Select ‘Divert on no answer’. • Enter an internal number or select the required extension from the list if you want to divert all your calls to another Extension. • Enter 9 followed by an external number if you want to divert external calls to an external number. • Press ‘Confirm’ to accept the number.
BT Versatility Owner's Manual Group Divert This feature allows any Extension within a group to set a divert for that group. When a divert for the group is set any call for that group will be diverted. Calls to individual extensions in the Group are not diverted. Setting a group divert from a featurephone • From the Idle Menu, press the Scroll Down Key (Ô) until ‘Group Divert’ is displayed • Select ‘Group Divert’.
BT Versatility Owner's Manual To hold an External Conference • When on a call, press the Scroll Down Key (Ô) until ‘External Conference’ is displayed. • Select ‘External conference’. • Select a free Line and dial the external number. • When the call is answered, select ‘Conference’ on the Display. Note: An external conference call ties up two exchange lines. Such calls are called trunk-to-trunk calls.
BT Versatility Owner's Manual Using a standard telephone Feature access codes list You may access the wide range of BT Versatility features with a standard telephone. To use a feature, dial the appropriate code from the list below. (In the table, R means the Recall Key). If your telephone is equipped with memory keys you may programme feature codes onto the keys - refer to your telephone user guide for instructions.
BT Versatility Owner's Manual To make an internal call • Lift the handset, or use a Hands-free Key, if available on your telephone. • Dial the desired Extension number (20 – 51). To answer a call • When the telephone rings, lift the handset, or use a Hands-free Key if available on your telephone. Holding and transferring calls To place a call on hold • Press the Recall Key (R) on your telephone. If you replace the handset, you can continue to use your telephone.
BT Versatility Owner's Manual Programming and dialling speed dial numbers If you have a standard telephone, you can programme up to thirty Personal Speed Dial numbers. To programme a Personal Speed Dial number • Lift the handset, or press the Hands-free Key, if available. • Dial the code 75. • Enter the location (01 - 30) where you want to store the number. • Dial the number you want to store. • Go on-hook. Note: The line access codes 'e.g.
BT Versatility Owner's Manual Additional call features Redial Use the Redial feature to redial the external number you most recently dialled. A Line is selected automatically. To redial the last external number dialled • From the Idle Menu, select ‘Redial last number’. From a standard telephone, the code is 77. Saved Number Redial In addition to the Last external number the previous 5 numbers dialled are also stored and may be redialled.
BT Versatility Owner's Manual Ring Back If the Extension you call is busy, use the Ring Back feature to have the Extension call you back when it becomes free. If you dial for an Exchange Line and no lines are free, use the Ring Back feature to receive an Exchange Line as soon as one is available. To have a busy Extension call you back when it becomes free • When you have called a busy Extension, select ‘Ring Back’ on the Display.
BT Versatility Owner's Manual The Line the call is on will be indicated on your Display. If you select the second call, by pressing the line key associated with it, the first call will be automatically released. Multiple Call Park The Call Park feature allows you to put up to 5 external calls on special hold by ‘parking’ it in the system. Any Extension may then pick up the call. To park and retrieve a call • On a Featurephone, select ‘Call Park’ on the Display.
BT Versatility Owner's Manual System Speed Dial list You can programme five hundred system speed dial numbers and names. Users of the system may then access these numbers, provided they are not restricted from dialling the number because of their Class of Service. An option is provided to associate the numbers with line groups so that the numbers can be dialled over particular lines For a description of the Class of Service Override facility, see the Call Restrictions section on page 63.
BT Versatility Owner's Manual To set a message to be displayed to internal callers • Press the MESSAGE Key. • Select 'Display Messaging'. • Select the message to be displayed from the message menu. • The message menu offers you the choice of eight pre-programmed messages. You can add extra text to all messages by selecting the ‘Enter data’ option. Message 9 is blank so you can enter your own message.
BT Versatility Owner's Manual Note: Your number will also be presented to persons you call on ISDN lines, unless you restrict your number from being presented. Refer to page 101 for information on how to restrict your number being displayed for calls made over ISDN lines. As well as displaying the numbers of callers, your BT Versatility allows you to associate names with caller numbers, and display the names in place of the numbers.
BT Versatility Owner's Manual • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key (Ô) until ‘System Programming’ is displayed. • Select ‘System Programming’. • Enter the System Programming Password and select ‘Lines’. • Press the Scroll Down Key (Ô) until ‘CLI Programming ’ is displayed. • Select ‘CLI Programming .’. • Select an Index Number (01 - 100). • Enter the caller telephone number. • Press ‘Confirm’. • Enter the name to be associated with the number.
BT Versatility Owner's Manual To programme the CLI Store to store all calls or unanswered calls only The system CLI Store can store either all calls or unanswered calls only. • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key (Ô) until ‘System Programming’ is displayed. • Select ‘System programming’. • Enter the System Programming Password and select ‘System’. • Press the Scroll Down Key (Ô) until ‘CLI Store’ is displayed. • Select ‘CLI Store’.
BT Versatility Owner's Manual • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key (Ô) until ‘System programming’ is displayed. • Select ‘System programming’. • Enter the System Programming Password and select ‘System’. • Press the Scroll Down Key (Ô) until ‘PA amplifier’ is displayed. • Select ‘PA amplifier’. • Select ‘PA equipped’. • Select the Extension to which PA system is connected. Press the Hands-free Key to finish programming.
BT Versatility Owner's Manual • From the Idle Menu, press the Scroll Down Key (Ô) until ‘Paging’ is displayed. • Select ‘Paging’. • Select ‘Page all’. • Make your announcement. From a standard telephone, the code is 795. To make a call over the speaker of another Featurephone The Voice Call feature allows you to speak over the speaker of an individual Featurephone. If the Featurephone is page-protected the voice call will fail.
BT Versatility Owner's Manual Manager / Secretary The Manager/Secretary feature is a set of programming options used to maximise the efficiency with which two people work together. It is typically used for a manager/secretary partnership. To activate the Manager/Secretary feature it is necessary to first combine the Manager and Secretary Extensions.
BT Versatility Owner's Manual To dedicate an exchange Line to a Manager’s Extension • From the Programming Extension, press the PROGRAMME Key • Select ‘System programming’. • Enter the System Programming Password and select ‘Lines’. • Select ‘Outgoing restriction’. • Select the Line to be dedicated to the Extension. • The Extension Menu is presented. Select the Extensions as necessary to leave the manager’s Extension the only extension with a (◊). Press the Hands-free Key to finish programming.
BT Versatility Owner's Manual • From the Manager's Extension, press the PROGRAMME Key • Press the Scroll Down Key (Ô) until ‘Key Programming’ is displayed • Select ‘Key programming’. • Select the key you want to programme. • Press the Scroll Down Key (Ô) until ‘Divert all calls’ is displayed. • Select ‘Divert all calls’. • Select ‘Enter data’ and enter the Secretary’s Extension number • Select ‘Confirm’. Press the Hands-free Key to finish programming.
BT Versatility Owner's Manual • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key (Ô) until ‘System programming’ is displayed. • Select ‘System programming’. • Enter the System Programming Password and select ‘Lines’. • Scroll Down until ‘LCR Timebands' is displayed. • Select LCR on times • You can enter two 'On' times. • Select LCR off Times • You can enter two times at which the LCR facility is deactivated A Third option 'LCR weekend' is offered.
BT Versatility Owner's Manual Account Codes A programming option can be set which allows codes of four digits to be associated with external calls, both incoming and outgoing, and these codes are presented on the Call Logging output. Two options are available. The first is that the entry of account codes is 'Optional' and the user can choose to enter the code or not. The second option is 'Forced' and in this case the user must enter the code before they can make an external call.
BT Versatility Owner's Manual Entering Account Codes - Forced mode In this mode the extension must enter the Account code before making an external call When Account Codes is programmed the Featurephones idle menu has the Prompt 'Enter Account code' displayed. • Select 'Enter account code' • Enter a four digit code • A free line is presented and dial tone returned • Dial the external number as normal For a standard phone the code is 791 followed by the four-digit code.
BT Versatility Owner's Manual PABX Mode The BT Versatility can be set, through system programming, to Operate in either PABX or Key System Mode of Operation. The switch works in Key System Mode by default. When PABX Mode of Operation is selected a number of changes are made to the operation of the system. Line appearances on Featurephone keys Line keys programmed on the phone are not associated with particular lines.
BT Versatility Owner's Manual Extension set-up options Customising your Featurephone The PROGRAMME Key accesses the options available to customise your Featurephone settings. To turn on Automatic answer mode You may programme your Featurephone to work in 'Auto-answer mode'. In this mode the Hands-free Key light flashes red, and when you receive an internal call you hear a burst of tone and the call is connected automatically. You can speak to the caller without touching the Featurephone.
BT Versatility Owner's Manual • From your Featurephone, press the PROGRAMME Key • Press the Scroll Down Key (Ô) until ‘Ringing options’ is displayed. • Select ‘Ringing options’. • Select ‘Tone 1’, ‘Tone 2’, ‘Tone 3’, ‘Tone 4’, ‘Tone 5’ or ‘Tone 6' which will cause the selected tone to sound. • Select ‘Confirm’ to use the chosen tone. On the 'Display' ‘Ring type set’ will appear and then the 'Display' will revert to the Idle Menu. Press the Hands-free Key to finish programming.
BT Versatility Owner's Manual Background music This feature allows an extension to have music played over the speaker of a Featurephone while the extension is idle. This background music is supplied only if there is an external music source connected to the system. This background music is disconnected as soon as the user goes off hook or a call is presented to the extension. • From your Featurephone, press the PROGRAMME Key • Press the Scroll Down Key (Ô) until ‘Background Music’ is displayed.
BT Versatility Owner's Manual From a standard telephone, the code is 713. To make a call from a locked Extension • Dial 9, or press a Line Key, or dial the code for a Line (760 - 769), as if to select a Line. • Dial your 3-digit Lock Password. (The default Lock Password is 123). • Lift the handset and press either ‘Send digits’ or the 'Hands-free Key'. • A Line will be selected. • Dial the number you require.
BT Versatility Owner's Manual Call Waiting tone protection As described on page 31, Extensions may present a busy Extension with a Call Waiting tone, provided the busy Extension is not protected against receiving Call Waiting tones. By default, all Extensions are protected against receiving Call Waiting tones. However, you may programme Extensions to receive Call Waiting tones.
BT Versatility Owner's Manual Extension Reset You can reset your Extension to cancel all the following features if they have been set: • Do Not Disturb • Call Divert • Call Back • Display Messaging • Reminder Call To reset your Featurephone • From the Idle Menu, press the Scroll Down Key (Ô) to scroll downwards until ‘Reset the telephone’ is displayed. • Select ‘Reset the telephone’. The Display shows ‘Extension reset’ momentarily before returning to the Idle Menu.
BT Versatility Owner's Manual Incoming Call Handling on the BT Versatility. General Calls can be presented to the BT Versatility on Analogue lines and Basic Rate ISDN lines. Calls can be programmed to ring Individual Extensions, a Ring Group, a Hunt Group, AutoAttendant, Courtesy Service or a Voicemail Box / System voicemail box.
BT Versatility Owner's Manual Incoming Calls to a Hunt Group When an Incoming call is presented to a Hunt group the call rings a single Extension in the Group. The Extension is selected depending on the Hunt option selected i.e. 'Linear Hunt', 'Circular Hunt' or 'Longest Idle'. If the call is not answered then it is passed on to the next extension in the group according to the order of priority. This continues until the call is answered or the call has attempted to ring all extensions in the hunt group.
BT Versatility Owner's Manual • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key (Ô) until ‘System programming’ is displayed. • Select ‘System programming’. • Enter the System Programming Password and select ‘Lines’. • Select 'Group Programming' • The 20 Groups are shown. Select the Group • Two options are shown, Ring Group and Hunt Group. A solid diamond indicates which type the group is currently set. Select Ring group.
BT Versatility Owner's Manual Fax Line / Extension If your BT Versatility is equipped with standard Analogue lines, and you wish to use a fax machine, it is recommended that one of the Analogue lines is allocated as a fax line with the number publicised accordingly. Firstly, Programme the switch to route all calls received on this Line directly to an Individual Extension and equip this Extension with your fax machine. The Line will also be available to make outgoing calls as normal.
BT Versatility Owner's Manual • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key (Ô) until ‘System programming’ is displayed. • Select ‘System programming’. • Enter the System Programming Password and select ‘Lines’. • Press the Scroll Down Key (Ô) until ‘Outgoing groups’ is displayed. • Select ‘Outgoing groups’. • Select the Group you wish to set up.
BT Versatility Owner's Manual Day Service / Night Service The ‘Day Service’ / ‘Night Service’ feature allows you to change the extensions which ring on incoming calls, change the Class of Service at each extension, and change the voice greeting heard by callers (if you have voicemail installed). These changes can take place automatically, at pre-programmed times daily, or can be invoked manually. Furthermore, the system can be programmed to remain in ‘Night Service’ over the weekend.
BT Versatility Owner's Manual Setting the time and date To set the time and date on the system • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key (Ô) until ‘System programming’ is displayed • Select ‘System programming’. • Enter the System Programming Password and select ‘System’. • Select ‘Time and date’. • Enter the correct time in 24-hour format, (e.g. 2pm as 1400). The 'Display' will prompt for a date.
BT Versatility Owner's Manual Hot Line Extensions can be programmed so that they automatically dial a number when they go off-hook. The number dialled can be an extension or an external number. To have an extension dial a number automatically, when the handset is lifted • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key (Ô) until ‘System programming’ is displayed. • Select ‘System programming’. • Enter the System Programming Password and select ‘Extensions’.
BT Versatility Owner's Manual Assigning Extension names You may assign names to extensions. When an extension receives an internal call, its 'Display' will show the calling extension name in the place of the calling extension number. To assign a name to an extension • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key (Ô) until ‘System programming’ is displayed. • Select ‘System programming’. • Enter the System Programming Password and select ‘Extensions’.
BT Versatility Owner's Manual Class of Service Each extension may be programmed for a Class of Service. This determines the type of call the extension is allowed to dial. Four tables, which can be programmed with up to fifty codes, are used to implement six Classes of Service: 1. By default, all extensions are in Class 1, that is, they have no restriction placed on them. 2. An extension placed in Class 2 is restricted from dialling the codes programmed in Table 2.
BT Versatility Owner's Manual To restrict Extension outgoing calls during the day With this feature, you can assign the extensions to a Class of Service that will operate when the system is in ‘Day Service’. On power-up, all extensions are in Class 1. • • From the Programming Extension, press the PROGRAMME Key Press the Scroll Down Key (Ô) until ‘System programming’ is displayed. • Select ‘System programming’. • • • • • Enter the System Programming Password and select ‘Extensions’.
BT Versatility Owner's Manual Power failure options To provide battery backup Your BT Versatility can be equipped with an optional Battery Backup Unit (BBU). When equipped the BT Versatility can provide continued operation for at least 40 minutes in the event of a power failure. If your system is equipped with ISDN access, it is recommended that this BBU be installed as calls can be received and made on the ISDN lines if power fails.
BT Versatility Owner's Manual Using voicemail and other voice services A Courtesy Service greeting is available as standard on your BT Versatility. If your system is equipped with a Voice Module, a number of other voice services are available. These services are: Voice Mailboxes, (System voicemail box), Information Only Voice boxes, Autoattendant and customisation of the Courtesy Service greeting. Courtesy Service This service is available, with a standard greeting, on all systems.
BT Versatility Owner's Manual To change the ringing time before calls receive the Courtesy greeting You can change the time that a call will ring before being automatically answered by the Courtesy Service, as follows: • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key (Ô) until ‘System programming’ is displayed. • Select ‘System programming’. • Enter the System Programming Password and select ‘System’. • Press the Scroll Down Key (Ô) until ‘Timers’ is displayed.
BT Versatility Owner's Manual The maximum number of messages that can be stored in a Mailbox is 20 at power up. This number is programmable from 10 to 50 messages. The maximum message and Greeting length is programmable between 30-180 seconds. The time allocated at Power Up is 60 seconds. Unretrieved messages are deleted in 15 days and retrieved messages are deleted in 3 days. An extension must be allocated a Voice Mailbox before it can use voicemail.
BT Versatility Owner's Manual top line of extension 20 the message 'ALARM MAIL ALMOST FULL'. This text will remain on the display until the capacity falls below the 88% mark again. This allows the administrator to remind user to delete old or unwanted voice mails to free up some storage time. The Administrator can also view the % capacity used by individual voice boxes or the system box. To view this • Enter system programming and select "Extensions".
BT Versatility Owner's Manual 600ms ON 200ms OFF 800ms ON 400ms OFF. This tone will take priority over the tone played when the extension has a "Do not disturb" or a "Divert all calls" set. • Select ‘New voice messages’. • Enter your Extension number. • Enter your Voicemail Password, which is 1111 by default, followed by #. • Select ‘Play’. The new messages are played. Note: Each message is time stamped to tell you when the message was received.
BT Versatility Owner's Manual To replay the Voice Mailbox greeting • At your Extension, press the MESSAGE Key. • Select ‘Voice messaging’. • Enter your Extension number when prompted. • Enter your Voicemail Password, (1111 by default), followed by #. • Select ‘Greeting’. • Select ‘Replay greeting’ The greeting will then be replayed for you. Transferring calls to Voice Boxes You can transfer calls to any Voice Box without calling the extension.
BT Versatility Owner's Manual • If a Line is programmed to ring directly at your extension and your Voice Mailbox is turned on, dial the Line number. • If you do not have a Line ringing directly to your extension dial in on an Auto-attendant Line, and when you receive the Auto-attendant message dial your extension number. • Call in on a line which you know will be answered and have the call transferred to your Mailbox.
BT Versatility Owner's Manual To monitor/pick-up callers as they speak to your Voice Mailbox You can operate your voicemail in Voicemail Monitor Mode. In this mode, when calls are diverted to your Voice Mailbox and your extension is free, the call is relayed over the speaker of your Featurephone. If you lift your handset you can intercept the call in which case no message is left in the Voice Mailbox. • • • • • Press the MESSAGE Key. Select ‘Voice messaging’. Enter your Extension number when prompted.
BT Versatility Owner's Manual Group mail boxes If Group Divert is activated to voicemail, messages for the group will be recorded in the group voice box. "New group message" will be displayed on the display of all Featurephones in the Group. To check all Voicemail Passwords: All Extension Voicemail Passwords can be examined from the Programming Extension. • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key (Ô) until ‘System programming’ is displayed.
BT Versatility Owner's Manual • Dial 3 • Dial 4 • Dial 5 Erase this message and move to the next message Go back to the start of the message Go back to the previous message • • • • • Erase all messages Go back ten seconds Go forward ten seconds / Skip the time stamp Forward the message to another extension Return Call. Automatically make a call to the caller who left the message.
BT Versatility Owner's Manual To change the greeting on the System voicemail box • Press the MESSAGE Key. • Select ‘Voice messaging’. • Enter "0" as the Extension number, (which is your Voice Mailbox number). • Enter your Voicemail Password, (1111 by default), followed by #. • You are presented with the Voice Messaging Control Menu. The options displayed are ‘Play’, ‘Erase all messages’, ‘Greeting’, ‘Change Password’, ‘Monitor’ and ‘Exit’. • Select ‘Greeting’.
BT Versatility Owner's Manual To retrieve System voicemail box messages remotely • Dial in on an Auto-attendant Line. (See page 76 for information on the Auto-attendant feature). Alternatively dial in on any Line connected to a Voicemail Outgoing Message. • When you receive the greeting, dial 711, followed by Extension number 0, the System voicemail box, Voicemail Password and #.
BT Versatility Owner's Manual Single digit dial through of Auto Attendant This feature allows the user to dial through the Auto Attendant, to separate groups using a single digit. These groups can be configured by the user to contain the extensions they require (up to 16 extensions per group).
BT Versatility Owner's Manual To programme the Lines to be answered by the Auto-attendant • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key (Ô) until ‘System programming’ is displayed. • Select ‘System programming’. • Enter the System Programming Password and select ‘Lines’. • Press the Scroll Down Key (Ô) until ‘Incoming ringing is displayed. • Select the Line or Access that is to be programmed.
BT Versatility Owner's Manual Directory Services There are two types of Directory Service provided that prompt callers to the Auto Attendant with a list of names and extension numbers. The first is the “Simple Directory Service” and the other the “Dial-by-name service”. Only one of the services can be activated on the system. Simple Directory Service This is a service where a greeting is recorded on site listing names and their extension numbers.
BT Versatility Owner's Manual “Extension XX (thirty six as an example). If this is correct press # . For the previous name in the directory press 1, to hear the next directory name press 2, to spell a new name press 3, to exit the directory press star”. If there are no names programmed in the Directory the call is presented to the destination set in the “Incoming Ringing” programming for the line.
BT Versatility Owner's Manual • • • • • Select “System Programming”. Enter the System Programming Password and select “System”. Press the Scroll Down key (Ô) until “Dial Name Directory” is displayed. Select the “Directory Table” option. Select the extension and enter the name. Use the keypad to enter the last name using 2 to enter A, 22 to enter B etc. A maximum of ten letters can be entered for each name. Full names need not be entered.
BT Versatility Owner's Manual Programming additional system options Using a Door Intercom You can equip your BT Versatility with a Door Intercom. The Door Intercom has a button which, when pressed, rings at programmed extensions, and has a microphone/speaker for communication. With a Door Intercom fitted in your reception area, anyone visiting your premises can call when they arrive and you can speak to them before you let them in.
BT Versatility Owner's Manual Press the Hands-free Key to finish programming. Answering a Door Intercom call You can answer a Door Intercom call if your extension is programmed to ring when someone calls at the Door Intercom. • To answer a 'Door Intercom' call, lift the handset and speak. There is no code to dial.
BT Versatility Owner's Manual Call Logging Your BT Versatility system can be connected to a printer or PC, which will maintain a record of incoming and outgoing calls made on the system. Details are printed as the calls are completed. A buffer is provided to store the last 500 call records. This buffer can be output to the Serial Port as required. This is selected in the system programming.
BT Versatility Owner's Manual To prevent calls from individual Extensions being logged If Call Logging is enabled, then by default all calls from all extensions will be logged. However individual extensions can be programmed to prevent their calls being logged. • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key (Ô) until ‘System programming’ is displayed. • Select ‘System programming’. • Enter the System Programming Password and select ‘Extensions’.
BT Versatility Owner's Manual External Diversion Options This allows you to decide if External callers or External and internal Callers to your extension are diverted externally if you have set an external divert. It also allows extensions to be prohibited from activating an external diversion. • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key (Ô) until ‘System programming’ is displayed. • Select ‘System programming’.
BT Versatility Owner's Manual To programme PABX Access digits • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key (Ô) until ‘System Programming’ is displayed. • Select ‘System programming’. • Enter the System Programming Password and select ‘Lines’. • Press the Scroll Down Key (Ô) until ‘PABX group’ is displayed. • Select ‘PABX group’. • Select which Outgoing Group you wish to use.
BT Versatility Owner's Manual To change the System Programming Password The default System Programming Password (1111) can be changed to any 4-digit number. • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key (Ô) until ‘System programming’ is displayed. • Select ‘System programming’. • Enter the System Programming Password and select ‘System’. • Select ‘Change password’. • Select ‘Change’ and enter the 4-digit number you require. • Select ‘Confirm’.
BT Versatility Owner's Manual To examine system passwords • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key (Ô) until ‘System programming’ is displayed. • Select ‘System programming’. • Enter the System Programming Password and select ‘Extensions’. • Press the Scroll Down Key (Ô) until ‘Examine passwords’ is displayed. • Select ‘Examine passwords’. • Select either ‘Extension lock password’, or ‘Voicemail password’, or ‘System VM box’.
BT Versatility Owner's Manual To Change ringing from Auto Detect to 25Hz or 50 Hz This option allows the ringing frequency to be changed from Auto Detect to 25Hz or 50 Hz on individual Extensions. Featurephones ring at 50 Hz by default, Auto Detect detects if a featurephone is connected to the port and sets the frequency to 50 Hz, if it is not a featurephone then it will be set to 25 Hz.
BT Versatility Owner's Manual Enabling Specific MSN/DDI • Enter "Extension" programming menu • Scroll through and select the "Send Specific MSN/DDI" option • When selected the display shows the list of extensions • Select the extensions required to send specific MSN/DDI numbers on outgoing calls • Selected extensions will appear with solid diamonds These selected extensions will present their MSN/DDI number (if programmed) on all outgoing calls on ISDN If no MSN/DDI number is programmed for that extension
BT Versatility Owner's Manual Flexible numbering The extension numbers, Line access digits, and first digit of the feature codes can be changed. This allows systems with DDI Numbers to have their extension number reflect the DDI number. When the extension numbers are changed they can only be of 3 or 4 digits. • From the Programming Extension, press the PROGRAMME Key • Select ‘System programming’. • Enter the System Programming Password and select ‘Extensions’.
BT Versatility Owner's Manual General rules: 1. If you select Confirm without making an entry the top line of the display changes to _ _ _ _ _ to allow the entry to be made. 2. If you make an invalid entry Invalid shows on the top line of the display.
BT Versatility Owner's Manual To configure Analogue Lines: There are various options to configure the Analogue Line interfaces on your system. It is recommended that these settings should only be altered from the original settings if there has been a change in the network connection. • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key (Ô) until ‘System programming’ is displayed. • Select ‘System programming’. • Enter the System Programming Password and select ‘Lines’.
BT Versatility Owner's Manual Programming Guarded Clear On standard Analogue lines on the BT Versatility the Guarded Clear option is programmed. The system can then detect when callers go on hook and automatically clear down lines. This supervision on lines enables the trunk to trunk services to be available on the lines. If guarded clear is turned off then the trunk to trunk services are not available as the system cannot detect when calls have been completed.
BT Versatility Owner's Manual To set system timers: You can set various timers from the Programming Extension to suit your requirements. • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key (Ô) until ‘System programming’ is displayed. • Select ‘System programming’. • Enter the System Programming Password and select ‘System’. • Press the Scroll Down Key (Ô) until ‘Timers’ is displayed.
BT Versatility Owner's Manual Timers Range Default setting Recall on hold 001 – 1800 90 seconds Recall on transfer 001 – 300 30 seconds Divert on no answer 01 – 30 11 seconds Courtesy delay 01 – 30 30 seconds Open the door 01 – 30 5 seconds Door Intercom ring duration 01 – 30 30 seconds Call park 001 – 300 180 seconds Ringback time duration 01 – 30 30 seconds Auto – Attendant Day 04 – 30 4 seconds (Immediate answer) Auto – Attendant Night 04 – 30 4 seconds ( Immediate answer)
BT Versatility Owner's Manual VM message length This is the maximum length of a message left in a Mailbox or a Greeting for a Mailbox, Auto Attendant or Courtesy service.
BT Versatility Owner's Manual Setting up and using ISDN If your BT Versatility is equipped with ISDN access, there are a number of additional features available. Multiple Subscriber Numbering (MSN) / Direct Dialling In (DDI) Your ISDN Network Provider can allocate more than one number to each of your ISDN Accesses. This ISDN supplementary service is called either Multiple Subscriber Numbering (MSN) or Direct Dialling In (DDI). (MSN numbers are allocated to each Point-to-Multipoint (P-MP) ISDN Access.
BT Versatility Owner's Manual To programme MSN numbers with names and have them ring Extensions: If your switch is equipped with P-MP Accesses then you programme MSN numbers. • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key (Ô) until ‘System programming’ is displayed. • Select ‘System programming’. • Enter the System Programming Password and select ‘Lines’. • Press the Scroll Down Key (Ô) until ‘ISDN programming’ is displayed. • Select ‘MSN Programming’.
BT Versatility Owner's Manual Multiple Call Handling You can programme more than one MSN/DDI number to ring at an extension. If a call is presented to your extension while you are on another call you will hear a Call Waiting tone, provided your extension is programmed to receive Call Waiting tones. (See page 51). Calling Line Identity (CLI) services Calling Line Identity (CLI) services are ISDN services available from your ISDN Network Provider.
BT Versatility Owner's Manual • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key (Ô) until ‘System programming’ is displayed. • Select ‘System programming’. • Enter the System Programming Password and select ‘Lines’. • Press the Scroll Down Key (Ô) until ‘ISDN Programming’ is displayed. • Press the Scroll Down Key (Ô) until ‘CLIR Per Access’ is displayed. • Select ‘CLIR Per Access’.
BT Versatility Owner's Manual A typical application is to have different MSN/DDI numbers published as belonging to different partners in a professional partnership and to programme the numbers to ring on a secretary’s extension. With the Tele-secretary feature, the secretary can see who the call is for and can answer the call with “Hello, XYZ’s office”. If the call is transferred to XYZ, XYZ will see the caller number, or name if programmed.
BT Versatility Owner's Manual To allow an extension to see who an incoming call is for You must first associate names with MSN/DDI numbers and then enable the Tele-secretary feature in system programming. • Associate names with the MSN/DDI numbers you want to recognise and programme the extension to ring for these numbers, as described on page 99. • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key (Ô) until ‘System programming’ is displayed.
BT Versatility Owner's Manual Configuring ISDN on your system ISDN programming options, set by your BT technician during installation, are available to configure ISDN on your system. It is recommended that you do not change the existing settings. To access ISDN configuration options • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key (Ô) until ‘System programming’ is displayed. • Select ‘System programming’.
BT Versatility Owner's Manual The default is that calls are accepted and Call waiting is offered to the extension. To configure ISDN Accesses with a Directory MSN This option allows the user to programme a number as the general number for that access. This is done so that the system can send a general number instead of the specific MSN or DDI number on an outgoing call. One number can be entered per ISDN access. • Select ‘Directory MSNs’. • Select the required Access. • Enter the required MSN.
BT Versatility Owner's Manual Setting up and using PRI ( ISDN 30 ) When the system is equipped with a PRI interface module it provides additional line capacity to the user. A PRI module provides up to 12 ISDN channels to be used by the system, the programming and set up options available on the PRI is described below. PRI Channel Programming This allows the user to programme the number of channels available to the system.
BT Versatility Owner's Manual The default is that all lines ring group 1 in both day and night modes. If the switch is equipped with a PRI Access and some Backup Lines are equipped then Incoming ringing is programmed as follows: • From the Programming extension, press the PROGRAMME key. • Press the Scroll Down key (Ô) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “Lines”. • Select “Incoming Ringing” option.
BT Versatility Owner's Manual Outgoing Groups Outgoing Groups when PRI is programmed In this case the B channels can not be seperated and therefore the PRI Access is presented as an individual option and 'Outgoing Groups' are programmed as follows: • From the Programming extension, press the PROGRAMME key. • Press the Scroll Down key (Ô) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “Lines”.
BT Versatility Owner's Manual • Press the Scroll Down key (Ô) until “System Voice Box” is displayed. • Select “System Voice Box”. • Select the lines to be answered by the System Voice mailbox. The lines that will be answered are indicated by a “♦”. Press the handsfree key to finish programming. Note: If PRI Access is selected all the available B-channels are answered by the System Voice Mailbox. Lines 31 - 34 or Access 1 -2 are the back up Lines, if equipped.
BT Versatility Owner's Manual Setting up and using BT Broadband Voice The BT Versatility can be equipped with the Broadband Module which provides the capability for 2 BT Broadband Voice lines allowing calls to be carried over the Internet. The Broadband Module is programmed via the BT Versatility Wizard. The programming is described in the separate Broadband Module Manual. However when a Broadband Module is installed on the switch, the Line menus are updated to show IP Trunk 1, IP Trunk 2 etc.
BT Versatility Owner's Manual If a number is dialed by selecting a speed dial number, redial, a number in the saved number store, a number in the 'Missed Calls' store or a key programmed with an external number, the number is immediately dialed. If you go off hook on a featurephone or are dialing from a standard phone, dial the line access code 760 and then dial the external number. The number is sent to line if # is dialled. If # is not dialed the digits are sent 4 seconds after the last digit is dialed.
BT Versatility Owner's Manual When on a call on a VoIP trunk using a standard telephone dial R 77 and stay off hook. If R 77 is dialed when on a call on any line other than an IP trunk, invalid tone is returned. Press R again to return to the call. Dialing emergency numbers on systems equipped with IP Trunks Emergency calls are not supported on VoIP services. If a VoIP trunk is selected and 999 or 112 is dialled a free exchange line or ISDN B channel is selected and the call is redialled over it.
BT Versatility Owner's Manual Programming Reference Individual Extension programming options All extensions have access to a set of options that can be programmed to suit the individual user’s requirements. You access these programming options via the PROGRAMME Key on the Featurephone. • From the Extension you wish to customise, press the PROGRAMME Key The following screens show what appears when the Key is pressed.
BT Versatility Owner's Manual Feature Default Notes Auto Answer Auto Answer off See page 47. Key programming Keys select lines (if lines connected) See page 47. Headset mode Headset mode off See page 47. Tone 1 See page 47. Level 3 See page 48.
BT Versatility Owner's Manual Accessing system programming options System programming options can also be programmed via a standard system Featurephone. However, the Featurephone must be connected to the extension that is programmed to be the Programming Extension. By default, the Programming Extension is Extension 20. You access all system programming options via the PROGRAMME Key on the Featurephone connected to Programming Extension .
BT Versatility Owner's Manual System settings options If ‘System’ is selected the following screens appear: 1. 2. Select option Select option - Time and date - Night Service - Change password - Music on hold - Programming position - Line key light 3. 4. Select option Select option - Change greetings - Door Intercom - Call logging - PA amplifier - Timers - CLI store 5. 6. Select option Select option - Class codes - BT Numbers - Reset options - VM Capacity - Set V.
BT Versatility Owner's Manual The following table lists the available ‘System’ options, with their defaults, if applicable. Feature Default Time and date XX:XX Change password 1111 See page 88. Programming position Extension 20 See page 87. Night Service Not programmed See page 58. Internal source See page 59. Light flashing on hold See page 89.
BT Versatility Owner's Manual Feature Default Notes Door Intercom Door intercom not equipped See page 82. PA not equipped See page 37. Stores unanswered calls See page 37. Not programmed See page 62. Not applicable See page 96. 115200 baud See page 85. • Door Intercom equipped • Door Intercom unequip.
BT Versatility Owner's Manual Extensions settings options If ‘Extensions’ is selected the following screens appear: 1. 2. Select option Select option - Name programming - Page protection - Restriction classes - Open door restriction - Tone protect - 3.1khz extensions 3. 4. Select option Select option - Individual CLI stores - Extension disconnect - Sys. Speed no. override - VM Capacity % Used - Voice boxes - Permanent CLIR 5. 6.
BT Versatility Owner's Manual The following table lists the available ‘Extensions’ options, with their defaults, if applicable. Feature Default Name programming None programmed See page 61. Restriction classes All Extensions in Class 1. See page 63. Tone protect Extensions do not accept tone See page 51. Page protection Extensions accept paging See page 39. Open door restriction All Extensions enabled See page 83. 3.1khz extensions Not programmed See page 102.
BT Versatility Owner's Manual Lines settings options If ‘Lines’ is selected the following screens appear: 1. 2. Select option Select option - Equipped Lines - Outgoing Restriction - Group programming - Incoming calls only - Incoming ringing - Outgoing Groups 3. 4. Select option Select option - Outgoing Line Priority - LCR Codes - PABX group - LCR Timebands - System Voicemail Box - CLI Programming 5. 6.
BT Versatility Owner's Manual The following table lists the available ‘Lines’ options, with their defaults, if applicable. Feature Default Notes Equipped Lines All Lines equipped See Page 88. Group Programming Group 1 with first 8 extensions Groups 2-20 has extension 20 only See Page 54 Incoming Ringing Group 1 for all Lines and Accesses See Page 53 Outgoing restriction No restrictions See page 56. Incoming calls only No restrictions See page 56.
BT Versatility Owner's Manual 3.1 kHz ...............................................101 Answering a call................................ 19, 27 Answering Machine .................................73 Auto-attendant.......................................75 Automatic Answer...................................46 Battery..................................................63 Battery Backup.......................................63 Call Logging...........................................83 Call Park...................
BT Versatility Owner's Manual Programming Extension ...........................86 Public Address........................................36 Quick spell.............................................78 Record a Call..........................................71 Recording calls .......................................71 Redial ...................................................29 Reminder Call ........................................50 Reset Extension ...........................................51 System ...........
The CE Marking on this equipment indicates Compliance with the following This device conforms to Directive 1999/5/EC on Radio Equipment and Telecommunications Terminal Equipment as adopted by the European Parliament And Of The Council Offices Worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract.
