User guide

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Diverting calls when your extension does not answer
You can use Divert No Answer to redirect all calls that are unanswered after 11 seconds to
another extension or to your voicemail or to an external number.
To use Divert No Answer:
• From the idle menu scroll until Divert is displayed.
• Select Divert.
• Select Divert no ans.
• Enter an internal number or select the required extension from the list if you want to
divert all your calls to another extension.
• Select Divert to VM to redirect calls to voicemail.
• Enter 9 followed by an external number if you want to divert calls to an external
number.
• Note: By default all extensions are prohibited from diverting calls to external numbers.
Please refer to the Administration Guide for instructions on programming extensions to
allow external divert.
• Select Confirm.
• On a BT 8528 systemphone, Q DECT telephone, Q phone and compatible standard
telephones, to activate Divert No Answer:
• To an extension, dial 734 followed by the extension number.
• To an external number, dial 734 9 and the external number and #.
• To voicemail, dial 734 710.
To cancel Divert No Answer
• From the idle menu, scroll until Divert is displayed.
• Select Divert. A solid diamond indicates divert is active.
• Select Divert no ans. The diversion is cancelled and the display returns to the Idle
menu.
On a BT 8528 systemphone, Q DECT telephone or a compatible standard telephone, to
cancel Divert No Answer, dial 734.
Diverting Calls: Group Divert
Group Divert allows you to set a diversion for a group from any extension within that group.
When a diversion for the group is set, any call for that group will be redirected. Calls to
individual extensions in the group are not redirected.